The wait is long and the employees are always mean and sad. Seems like they hate their job

They get a lot of referral business from the hospital and numerous clinics nearby, but handle it badly through chronic understaffing. The waiting room is too small for the typical backlog they have. The nurses there are fine but overworked. I waited 1.5 hours for a 1 minute blood draw. If they are going to stick with their first-come, first-served business model of service delivery, they could solve their morning backlog by hiring an additional two phlebotomists for mornings only. I'm sure there are lots of retired or semi-retired nurses or CLS' with phlebotomist certification who would love to work mornings only. read more

i dont get the bad reviews. perhaps they were about the old location. they are now in a brand new building with a nice waiting room and clean open lab. my wife and i walked in with no appointment. we checked in and i was done in a total of 15 minutes. you can make online appointments and they people who got priority. i do admit i choose a time i knew a lot of people would not be there. 12 pm. but i imagine that they would still be pretty fast during a busy time like the morning. they are also open on yesterdays which most places are not. that's good to know. read more

Quest Diagnostics - Laboratory Testing Near Me - Castro Valley, California

My first tine here and the wait is super fast and the stuff is super friendly. . Facility is very clean too and thats a plus

The Old Castro Valley location has closed down. The new address is 20400 Lake Chabot Road suite 101. The new location is very nice. First lets start with the good: My son I have have been coming here a lot recently and I have found the staff to be very nice and have not had any issues with blood being drawn. They do it very fast, minimal wait. The negative is the wait. Unless you have an appointment or you win the lottery and nobody is in the waiting room you are going to he here for over an hour. No joke! It's ridiculous. I would bump up the stars if the wait time was a little better. read more

We had an appointment and it still took an hour. The tests were for my father who is on anti rejection meds for a transplant and it is very important the test is taken 12 hours from last dose and the test ended up being late. read more

I had an appointmentat 7:45 am for routine labs and it was a really easy, pleasant process. I was done by 8 am. The phlebotomist, myriam, was so friendly and did a great job with the blood draw. I wasn't sure where it was because there's no quest sign on the street, it's in the Eden medical building. read more

This company is so cheap having only one phlebotomist on a Saturday (1.5 hour waiting). Quest Diagnostics should realize that Saturday is always busy due to the fact that they are only open half day and this is only the available time for working people. Imagine 25-30 people waiting for one phlebotomist and a secretary. I feel bad for the phlebotomist who has to absorbed the anger of the irritated patients. Hats off to her working her butt off trying to attend to the agitated people waiting in line. This company makes millions at the expense of over worked staff. The state should check this facility since it's obvious that the company does not care about the patient care by overworking their staff. Overworked staff can impact the safety of the patients. read more

Don't even THINK about showing up without an appointment. My doc wants a blood test. "No problem" I think to myself. Quest is on the way home. Beautiful new building and facilities. That's where the good news ends. There were 2 people in line ahead of me. "This will be a snap"! ...or so I thought. At one point one of the two employees leaves through the waiting room and says to her co-worker (paraphrasing) "...don't worry, there's only 3 people, not 10!" after 40 minutes I left. there was still one person in line ahead of me. read more

I was ready to give this place more stars, since my last visit in March was better than in the past. Well, today was quite different. The receptionist was friendly enough, but the elderly, Filipina, Myriam E., was quite rude! She was the one that ordered me back & rushed me through my lab work. I understand that there are strict procedures in collecting urine samples for employment drug tests, but there is no need to be rude, abrupt and condescending. Some people should not be allowed to work with the public with such poor people skills. read more

Wait is horrible! Been here for over an hour and still waiting. By the time I'm called it will be 2 hours. Thank goodness I have nothing important to do today. read more

I had a glucose tolerance test done. I got there on a Friday at 7:45 no apt and they advised me there was a longer wait because they were short handed. It's actually flowed pretty fast and the people were moving to keep us going. The lady that helped me Marie or Maria was super sweet and she calls us baby. She talked to me about my pregnancy and was all around nice and pleasant. The rest of the staff looked cordial as well. It's a clinic setting so just be patient, I saw the people that had appointments get helped quick sometimes even early! Good experience overall. read more

The wait was horrible but every quest place is. Fremont, Hayward, etc I think they all have horrible wait times. It's a no win situation.

Went in at 8:30 after visiting the SL location (yuck) and this place gets 100xs better review. Staff was friendly and professional

I have had two rotten experiences with this particular Quest lab in the last month. First, I took my one year old son there for his 12 month blood work. I walked in and there was one other patient in the whole place and we still sat there and waited for over 30 minutes! Half the time the guy behind the counter was taking a personal call on his cell phone and then it took him 10 minutes to write up the very simple blood tests in their computer. The only bright spot was the phlebotomist who drew my son's blood. He was very gentle and did a great job. I was there again today to drop off a rapid strep test for myself. My doctor had done the swab and told me I just needed to drop it off at the lab. The waiting room was full of people and when I signed in I told the lady behind the desk I was just doing a drop off. She told me to go ahead and sign in and check the box for drop off. Then I sat and waited..and waited...and waited. After 30 minutes they had only called two people back for their blood draws and the waiting room was even more full. I decided to go to the counter and ask how much longer it would be before they could take the sample from me so I could go. I stood there for another 10 minutes before the new person at the desk decided to get off the phone. I asked how much longer the wait would be and she said just give it to me. Then she looked at the paperwork and said I could go. I asked why they didn't do this earlier and she gave me a rude look and said, "I just got here, I didn't know". When I pointed out that I had checked the drop off box on the sign in sheet and told the person who was originally working the reception desk, she just huffed and walked away. Very rude! I wouldn't go here if I had a choice, but our insurance forces us to use this lab. read more

I had to get a drug test for employment. I was told to go to the San Leandro location, but when I got there, was told that they no longer do drug testing and was sent to the Castro Valley location. I got there to find a dirty little hole in the wall. My test was meant to be a urine analysis, so I signed in and sat to wait and give a specimen. A bout 45 minutes later, I told the receptionist that I needed to urinate, but that the test called for urine. She told me to hold it. Another patron sympathized with me and offered me her appointment slot (which was already over an hour overdue), but the center refused to let her do that. Perhaps these people get off on torture, I don't know. Over an hour later I went back to the receptionist to remind her that there are physical limitations to the human body. She was extremely rude and snotty, finally telling me that I could either wait or come back. I asked for an appointment, and she would not make one, telling me to go onto the website. I had no intention of leaving without an appointment, so I finally got a phone # from her to make an appointment. The appointment is scheduled for 12:40 this afternoon and something tells me that my experience this afternoon will not be much better than it was this morning. I was right. I waited over an hour past my appointment time. The receptionist was just as rude and snotty as she was this morning. At least the technician that took my sample was pleasant and knowledgeable, but that isn't enough to get me to upgrade this place any. My experience here was horrible. read more

I had a good experience here. I do think the key is to MAKE an appointment online as another reviewer recommended. Really! Don't skip that step. I signed in at 1:25 and they were ready for me at 1:30 (my appt. time). This facility is very busy and they open early. I also find you get what you give in relation to attitude. I try to be polite and cooperative in these situations as the staff is dealing with people ALL day long. I think if you're nice, then they are nice back to you. Parking was easy and the location was convenient. read more

Can I do half a star??? They just told my son they can't check to see if they accept our insurance, that we have to call out insurance ourselves....Ummmm it's more like they WON'T check. Isn't that part of your job? I'll go somewhere else to get the service we deserve. SMH read more

Is this place a Lab or DMV office,made an appointment ,when I checked in it said 5 minute wait time..35 minutes later it changes and says 16 minutes..Place sucks ,takes walk ins in front of appointments....So plan on wasting your day going here and the workers are lazy and move around like sloths.........GOOD LUCK........ read more

I see the bad reviews...what is up with that this is my third time there for various reasons...I ALWAYS make an appointment. Todays appt was for 9:30 I was out of there before my scheduled appt. time. The staff has no down time whatsoever...that place is jumping. Thanks Claudette for the efficient way things were expedited. Make an appointment ALWAYS!!!!!! read more

don't, under any circumstances go for pre-employment test at this location on SATURDAY, They were quite terse telling me and another (who heard me asking why not Saturday) that after waiting 1 hour and 40 minutes they wouldn't provide the service. I made an appt at another location. Nasty (not all of them) folks in CV office. read more

Dont go there unless you want to wait one hour plus. I had been fasting took over one hour. Only 2 people working. They handle all the paper work and do the blood. I blame the cooperate for not hiring the additional help read more

DANGER! WARNING:: PLEASE DO NOT COME HERE!!! The lady who works at the front is extremely RUDE!!! I will say it again f-king rude!!!! She has no customer service skills what so ever! She was even rude to her coworkers! I am surprised she still gets to work there!! I go in and asked her nicely,"I am here because my doctor told me to drop this off. Do I need to wait just to drop this off?" "Well you need to wait!!" . I said," Well you don't need to be so rude I was just asking. I did not know that is why I asked. So she yelled back," and I was just answering you." That's definitely not the way you answer someone. So anywho I told her I will be back and I have to move my car because I thought I can just drop it off and leave. I come back in and waited patiently. It was a lot of people and was crowded. I figured she did not call my name yet because there were a lot of names before mine. But after 30 minutes instead of calling me to go up there professionally and telling me I can go up and give her the item . She embarassed me and screamed out," Oh!! So the person that left came back already!!! In a rude and sarcastic way!! In front of everybody in the waiting room So I went up there and gave her the item. I was in so much pain I wanted to say something but I was too tired to do it. I just wanted to hurry up and get out of there! I was trying to bite my tongue soo bad. She says" they gave it to you like this, I don't know why they can't put it in something else!" Just very negative and rude about everything! I walked out of there and slammed the door after she was done!! I had nothing else to say to her!! I was so disguisted I did not even want to look at her for another second. read more

The worst lab i have ever visited. I went for an employment drug test. I was treated like i was a druggie. Not sure if it has to do with the color of my skin. But, that Chinese looking nurse was so disrespectful and treated me like a prisoner not a customer. read more

I have to agree with you Robert. I was there this morning. The receptionist , Gloria, was EXTREMELY rude and acted like she was above anyone that walked in. I will write to the supervisor, or whomever is in charge of that particular Quest. There are not enough phlebotomists, although, the one I had was very nice. As far as going there again. Not sure. I'll try Pleasanton and see if they are any better. Or, maybe this receptionist will have been fired. If you plan on going, plan on being treated like a second class citizen. read more

OMG!!! Had a blood test done here and waited for about an HOUR!!! The 2 ladies @ the front desk-one who I assume is Gloria, were totally unprofessional! They were having a LOUD conversation about their social lives with a room FULL of patients!! The only reason for the 2 stars.......the guy drawing my blood was AWESOME-I think his name is Jamie. He should DEFINITELY be working somewhere else!! read more

It's a dirty building with untrained techs. I went there for years without realizing paying attention to it. Theres paint peeling everywhere, all the corners are dark with dust and there are cobwebs all over. One time I was having my blood drawn, I laid down on the table but the sun was directly in my eyes. Seeing this, the tech went to close the blinds. She already had gloves on. After pulling on the string to release the blinds, she went to go draw my blood. Didn't change her gloves. I held up my hands and nicely asked for her to change them since she just touched things. She looked at me, huffed and said "why, it's not like they're dirty!" and reluctantly changed them. Then she had to poke me several times to find a vein. Fyi, I have huge veins and people never have problems finding them. I left very unhappy and upset at myself for not just leaving. My entire arm, from my wrist area to halfway between my elbow and shoulder was bruised. I have never been back. I go to LabCorp several buildings down. read more

I had a very bad experience at a lab in San Leandro and was dreading this one with my 4-year-old. But my experience was terrific. Even though I had trouble with my insurance, Natasha was very patient and even talked to the insurance folks on the phone for me till it was all clarified. Then she was both very kind (making smiley faces on my daughter's bandage) and very competent (it's hard to find a good vein, and she made sure she could find it rather than just sticking away). I will definitely go back. read more

I saw some bad reviews here and I was nervous. Some people complained about the wait, but I wouldn't blame the establishment for that. It's simply based on how much personnel they have and how many people are coming in. In my experience, I came in on a Friday afternoon and waited about 15 minutes. They worked very efficiently, not rushed, nor lagging. Others spoke of how they are very rude. I didn't get that at all. Maybe they changed their behavior after these reviews? I'm not sure, but the medical professional who helped me was very polite, professional, and had a good sense of humor. I observed the other personnel with their patients as well and they were also very polite. Maybe it was just other staff that i didn't see. read more

Don't go to this place unless you want to be treated like total crap, the receptionist didn't even acknowledge my presence, she outrightly barked at me and kept on ordering me around with the worst ghetto attitude I've seen. If I didn't need my tests done that very day I would have walked out the minute I walked in. The worst staff ever, i asked to wash my hands after collecting my urine sample but i was barked at again instead I was given a pen to sign...ewww I feel sorry for whoever uses it after me and for myself too, I don't know who used it before, nasty people. read more

The man at the reception desk this Saturday morning 11/6/10 was very helpful and polite.

NEG 10 stars!!!!Worse lab I've ever been to. Yes, the building itself is old and paint is peeling off and the place is actually an old house. The room I had my blood drawn was what looked like the kitchen. They did not even bother to remodel the place or anything. But what really got me to write this review is the experience with the whole drawing blood process! The tech grabbed a glove and held on to it while he searched for this and that in the drawers, touching all the drawer handles and stuff on the counter while holding on to the glove. Then he puts on 1 glove and goes outside to grab some stuff. Comes back and used the hand without gloves to get the guaze pads for me. He touched the area where my vein is with his finger( no gloves) and then realized he only had on 1 glove. So he finally puts on the other glove. But before he actually drew my blood, he touched all sorts of things on the table. I was just so shocked that I didn't even know what to say! I should have just left!!! Will never ever come here again!!!!!!!! I will write to quest about this. Also the address listed on yelp is not correct. They are at19998 lake chabot. read more

Its close to our house which is the ONLY reason I would ever consider going here again. The staff was rude and unprofessional to me, my child and a customer who was waiting behind me. Why on earth would you advise a single mother to leave her stroller bound child in the hallway so you can perform a blood draw - are you fuckin serious??? I wasn't the mother who received these absurd instructions, it was the lady behind me; however, I did get a finger in my face after having waited for more than 10 minutes in an empty waiting room and was told by a staff member who appeared out of thin air she needed to service a patient that was ahead of me on the wait list who so happened to no longer present in the office. Smh. One star and this is solely based on location. read more

Lousy place and lousy service!!! Came here for a timed test sent by my Dr. I signed in and after waiting an hr the lady calls my name and asks for my paper work. Then she looks at my paper wrk and pulls a sign from behind a monitor on the desk says, " you have been waiting here for awhile did you see this sign"? The sign states to let the attendant know if we are here for a timed test. I told her the sign was not visible and nowhere near the sign in sheet, 2ndly I did ask the guy with the blonde pony tail about how long the test would be and he told me however long my Dr. says. Did not proceed to tell me about the extra measures of my timed test I had to do which I could have been doing while waiting for service for an hour. The service is horrible and they do not have someone working at the front desk to mitigate issues like this. The lab techs just come up front and call people after they are done with each patient and go back and do their test. How am I supposed to ask anyone any questoons when they are running in and out the back office? Waste of F-ing time!!!! Never again will I come back here!!!!!!! read more

You better make an appointment or get here when they open if you don't want to spend all day waiting for them to call your name from the list. I got here at 8:45 and the waiting room was already packed with people waiting for the vampires to take their blood. Don't even try and ask a question or how long the wait is because the staff will just tell you to refer to the list. On the positive side this place is in a new building and there's tons of parking! read more

I was there for the pregnancy glucose 1 hour tolerance test. The MA gave me the 100g glucose drink which was larger amount than what I had before 50g (this is my 3rd pregnancy). When I ask the MA about the glucose volume, he said that is the size. After the blood work done. I called my OB doctor and confirmed that the drink he gave me was double. End up my result was invalid and I have to repeat the test again. I don't recommend the lab to patient. The MA is not well trained enough or lack experience. I would suggest patient goes to lab in hospital. The MAs from hospital are much more professional. read more

Wait is long for walk-in. Make an appointment. Staff in the back sounded like they were laughing and talking a lot more than working.

I wouldn't recommend this location to anyone. I've been waiting in the waiting room for an hour now. I let the girl know I had to be to work at 1 and asked if I'd be seen soon enough, she said I only had 1 person ahead of me. I asked if I was next when everyone who was here before me had already been seen. She said I still had one person ahead of me. Since then 3 other people who checked into the office after me and had not been waiting as long as me, had been seen. This was the only time in my life that someone took blood and didn't wipe down or swab my arm first (couldn't hurt to prevent infections right?) The girl at the desk was nice, but that's the only good thing I can say about this quest. read more

Slow as molasses! The receptionist does not read the order. They do not know what they are doing! I will go to another location in the future. .I'll never return to this location! read more

I went here as soon as it opened. I had a standing appointment.... No problems. I have no clue about any other issues.