Professional, Efficient and Friendly! Excellent work and…read morefair pricing. My jackets were well taken care by their wonderful staff.

Amazing service, quality work. They really know what they're doing, and their prices are very…read morereasonable.

I stopped by this past weekend to drop off some clothes, and I ended up witnessing something that…read morereally showed me why I keep coming back here. While I was waiting, an irate customer came in complaining about a "new" stain on a garment she'd picked up. The staff calmly pulled up the drop-off video and showed that the stain had actually been there when she brought the item in -- and both the customer and staff had discussed it at the time. The manager handled the situation with incredible patience and professionalism. She genuinely tried to make it right for her, even though they clearly couldn't take responsibility for a pre-existing stain that had already been pointed out. That level of transparency (showing the video) and calm, fair handling impressed me a lot. It reminded me of my own experiences here: whenever I've dropped off items with obvious stains, the team always points them out upfront. They explain that they'll do their best to remove them but can't guarantee results on set-in stains. They have a dedicated stain expert who consistently does a fantastic job on the things that can be treated. This place is truly great. The staff is helpful, honest, and skilled at what they do. If something can't be fixed, it's not for lack of effort , it's just the reality of certain stains. I've had consistently good results with my own clothes, and seeing how they handled a difficult customer only increased my trust in them. Highly recommend! I

Very sweet lady at the front desk. They were great at getting a couple coffee stains and even those…read morehard to get out deodorant stains from under the armpit area. Their pricing is fair. And they get the job done within a reasonable time. I'm so glad I found this local gem.

Fast and excellent service. Reasonable price…read more Located in a big strip mall, plenty of parking. But their store actually is located ON Huntington (facing). Unless you park on the street, you will have a very short walk there. Store look clean, open and organized. They use a computerized system. It will actually texted you when your garments is ready (and it's mostly in 2 days.) very convenient. Will definitely recommend them!

The guy working at the front is great and provides excellent service. However, the woman working…read morethere wouldn't even make eye contact let alone say thank you. This happened several times. The dry cleaning itself was mostly fine although there were a few times where my suit jacket/shirt wasn't what you would expect freshly dry cleaned.

My experience with Concierge Cleaners was awful. I found them to be incompetent, dishonest and…read moreunwilling to reimburse for clothes they ruined. Here is why: Our home was damaged in the Eaton Fire. Our clothes were smoke damaged and had to be professionally cleaned. Our remediation company recommended Concierge Cleaners. In hindsight, I suspect they got a kickback "Shane," (as he calls himself, is apparently the owner of Concierge Cleaners) picked up the hundreds of items to be cleaned. We were unable to live in our house for months, so the transfer of clothes was chaotic. After numerous requests, "Shane" finally gave an estimate which was far less than the amount ($2,533) that they ultimately billed. Among the clothes Concierge took were several expensive coats and suits. We obviously expected them to by dry cleaned. Instead, Concierge threw them in the wash with the underwear and t-shirts. Literally, they were put in a washing machine which ruined the fine wool, then put in a dryer which shrank them. Then they were tightly folded and wrapped with the laundry. The suits and coats were obviously ruined. When we informed "Shane" what happened we assumed he would act professionally and offer to compensate for the damage. When mistakes happen people with integrity take responsibility. But integrity is not "Shane's" strong suit. First he denied ever having the suits and coats. Then he claimed they could be fixed by dry cleaning them. That did not work since the fabric was already ruined and the suits shrunk two sizes. I told "Shane" we would be satisfied if Concierge paid just a fraction of the cost of replacing the suits. We have a lot going on trying to make our house habitable after the fire and don't have time to mess with an incompetent and dishonest dry cleaner. Unfortunately, Shane stopped responding and is now unreachable. So now we have to haul this clown into small claims court to get him to pay for the damage he caused. I have lived in the Pasadena area a long time and know there are good and reputable dry cleaners. Concierge is not one of them. If you want someone who does not know that fine wool suits have to be dry cleaned, lies about what happened to your clothes, and refuses to compensate you when he ruins your best clothes, then you will love "Shane" and Concierge Cleaners.

I decided to give Concierge Cleaners a shot after reading some of the reviews, as well as…read morecontacting other dry cleaning services in the area. First of all, the prices are pretty reasonable, being much lower than some of the other options in the Pasadena / Altadena area. When I called Concierge to inquire about prices, the man on the phone told me Men's Suits were $17 and dress shirts were $5. It sounded like a pretty good deal compared to other cleaners, so I dropped off two suits and two dress shirts on a Tuesday afternoon. The woman at the counter was very friendly and gave me a receipt ticket in which she instructed me to "ignore the date on the ticket" and that I "would receive a text when my items were ready for pickup." A few other women were in the small storefront having alterations done, should you choose to utilize that service offering. Two days later, on Thursday, I received the text that my clothes were ready. I headed over to pick up my clothing and inspected everything. The dress shirts looked fine, pressed and hung neatly. One of my suits had a small white powder stain on the front sleeve, but it came off quickly with a moist towel. The other suit looked great and everything seemed to be fine with the rest of my order. However, the final bill was $49 plus tax ($50.72 all in), which didn't match up precisely with what the gentlemen quoted me over the phone. However, it was close enough so I decided to pay the bill and not make a fuss. Obviously, there is some discrepancy with the pricing, as it wasn't listed online. I could have been a stickler for the extra $5, but I decided not to make a big deal of it as one of the other dry cleaners nearby quoted a price of over $40 for a suit cleaning. Parking is sometimes difficult in the small strip mall, with Fluffy Puppy and Captain Tobacco customers. However, there is a dedicated two spaces directly in front of the store for a quick in-and-out visit to the Concierge. A good option for dry cleaning in the area for a first visit.

My puffer jacket suffered lot of strains from taking a long vacation. I came across this store and…read morehoped they could assist with getting those tough strains out. I went on a Saturday at around 11 AM to get a bit of information on pricing. There was no other visitors at that time, so it was a seamless process with creating an account and dropping it off to them. For payment, this store accepts Zelle, Venmo, and cards not including American Express. I was advised it would take until Friday (6 days) but it was ready earlier. I received a text from their system once it was ready for pick-up. Pick-up process was also seamless because I brought my receipt. All of the strains were gone, so I was definitely happy with the service! Pricing was about $25.

Customer service great. Easy and convenient location. Had living room drapes cleaned.read more

Nothing much to say other than they did a good job cleaning my suit. They attend to you pretty…read morequickly and provide good expected service. $18 for a regular dry cleaning of my suit which I think is a great price.

I had a very pleasant experience with the owner (man), I asked him if he could dry clean (2) trench…read morecoats, next day, last minute, and he said yes, although @ first, he was a bit hesitant - he expedited the service which I am beyond grateful for since my kids were catching a plane the next day - This cleaners did a phenomenal job!

Beautiful alteration work. Very helpful advice from the owner. Great altogether. Thank you.read more

Exorbitant prices and very offputting customer service. I came in to get some pants hemmed and a…read moreshirt pressed and they wanted over $75 They looked at me like i was crazy for asking, and the lady seemed like she hates her job. Ive always wondered how these places stay open.

I have been coming to this dry cleaners for over a decade! I usually don't take the time to write…read moremany reviews but I just felt I should. The owner Saro has delivered incredible customer service and quality countless times over the years. I highly recommend him and his staff! Prices are very reasonable also and the service is like no other! Highly recommend! Any time we have had any needs for a rush delivery or any special requests they always go out of their way to deliver great service! Try them out, support your local businesses. You won't be disappointed!!

I went in to ask about the cost and turn around time for a suit for a funeral. The guy at the…read morecounter looked at the clothing, didn't answer my question but went straight to "number?" I'm new, but ok I'll give you my info to get a price. He types in my name and number. Next thing I know he hands me a receipt for $30 and "come back tomorrow" - then walked away with my clothes to the back. Zero to little eye contact, didn't tell me what time the next day it would be ready. He's gone in the back of the shop and I'm holding a receipt, feeling left out of the equation. I asked for my clothes back, he was visibly frustrated and took my receipt back. In my opinion, the way a place treats their customers tells you how they treat their work. No thanks. I went to another place. The owner there gave me the cost upfront and even asked about the funeral and offered condolences. I'll even pay a bit more any day for better service and a bit of humanity.

They did an amazing job. My mom's wedding dress that had stains over 20 years old was cleaned…read morespotless thanks to Jacks Cleaners. I would 1000% go again and recommend to someone I know.

I had some tailoring done, and my suit jacket/shirt/pants pressed. Jack was very thorough, and…read moreshowed me some optional lengths for the jacket sleeves, and I was able to see how each would fit. They also happily fixed a few buttons for me (I had thrifted the suit for a wedding) Tailoring was very well done, and completed only within a few days. Ill definitely be coming back for more alterations!

Just picked up my Dry Cleaning from A Town Cleaners…read more Hayk was super friendly and quick. Greeted me upon arrival and mentioned that he got all the stains minus one spec. I appreciate the heads up. Highly recommend to take your clothes here to Dry Clean!

highlights: - fast turnaround, awesome customer service…read more- vintage suede jacket quoted $40-50 at other places, a town cleaners did it for $25 - first time customer discount - highly recommend!!