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    Quality Pool Service

    3.0 (2 reviews)

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    Shasta Pools

    Shasta Pools

    (149 reviews)

    This was our third time in six years that we have built a pool with Shasta. What keeps us coming…read moreback is their in floor cleaning system, and the fact that to upgrade the equipment. Also their longevity on business The good- Garrett Dow,the construction manager was the best person as far as communication goes. He always responded to my text and phone calls in a timely manner and he kept the project moving. The trades that he had on our site were always professional and easy to work with. The AI operator was helpful when I couldn't get a response from anyone. I liked their Builder Trend Ap for communication. What needs improvement- project manager didn't respond in a timely manner or not at all. Never picks up the phone. This is the main contact for the project and this added to undue frustration. Good communication is key to any project. It seems it's hard to find good people that have the skills to do this now adays. I will continue to recommend Shasta as they do build a great but just don't expect great communication unless they get better project managers

    Lengthy But Miserable Experience We signed our contract and…read morepaid our deposit with Shasta at the beginning of January. We were told permits would be submitted immediately and that our prefabricated fiberglass pool would be completed by the end of March, or no later than mid-April. Instead, the project took six months to complete. Communication throughout the project was extremely poor. Calls, emails, and text messages often went unanswered for days, and getting updates was nearly impossible. Work crews frequently arrived without notice or failed to show up when scheduled. At one point, our project was left without a superintendent overseeing the work. The construction process was also disappointing. Equipment damaged our patio, fence, and the side of our house, and crews repeatedly left trash, pallets, tires, and other debris on our property, resulting in an HOA violation. The pool sat partially filled with stagnant water for nearly a month before work resumed. It wasn't until I filed a complaint with the Arizona Registrar of Contractors that progress noticeably improved. Even after completion, several issues remain unresolved. The pool cooling system we paid for has never worked, damaged coping and a broken pool tile have yet to be repaired, and the promised three months of complimentary pool service has been inadequate. On multiple visits, the technicians failed to properly clean the pool, and communication with the service department continues to be just as unresponsive as it was during construction. Overall, our experience was marked by poor communication, missed deadlines, lack of accountability, and unfinished warranty items. Based on our experience, I would recommend carefully researching other pool builders before choosing Shasta.

    Quality Pool Service - poolcleaners - Updated September 2026

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