Went to Q look for a MOG dress and was able to walk in with no appointment needed. We were immediately greeted and offered assistance. The selection was great with many different styles and sizes to try. Patti was fantastic and helpful. The prices ranged based on designer, all reasonable based on the quality beadwork and dress detail. We were able to shop without feeling pressured. Overall a great experience. read more

I had a very frustrating experience with this store and would not recommend ordering from here if you have an important event. On March 7, I bought my prom dress and paid in full the same day. I was told the dress would arrive in about a week and a half and that they would call me when it arrived. After 2 weeks, I received no call, so on March 23, I called to check on my order. I was told the dress was being shipped and would arrive soon, so I waited. Another 2 weeks passed with no update. On April 6, I called again and was told the dress should arrive that week. On April 11, after waiting over a month, I went into the store in person. That's when I was finally told that the dress had actually sold out back in March and was being remade, something no one told me even though I had called twice. This was extremely upsetting because I lost valuable time that I could have used to find another dress and get alterations done. They apologized and told me it would arrive April 13, but again I never received a call. On April 15, I called and was told it should arrive by Saturday. That Saturday passed with no call again. On April 20, I called and was told the dress was ready for pickup. When I went to the store on April 23, they told me the dress had not even shipped yet, meaning I was given false information when I called earlier. Later that day, they texted me saying the designer estimated shipping for May 25, which was only 5 days before my prom on May 30, and even that date wasn't guaranteed. They also said they could refund my payment or help me find another gown. Instead, I had to find and purchase another dress on my own because I couldn't risk waiting any longer. After paying in full on March 7 and waiting for months, I was left scrambling to find a new prom dress at the last minute because of their poor communication and handling of my order. I was also told my alterations would be taken care of because of everything that had happened. When I brought in the new dress I had purchased somewhere else, I was suddenly told that the free alterations only applied to dresses bought from their store. That was never explained to me beforehand, and I still ended up being charged for the alterations. After everything that had already happened, it felt like another promise that wasn't kept. The biggest issue was the poor communication and being given incorrect information multiple times. I called four different times and even went into the store in person, yet I was never given honest or accurate updates. Every time I reached out, I got a different answer, and I was the one constantly having to follow up after already paying in full. I understand that shipping delays can happen, but honesty and communication are completely within a business's control. Instead of being upfront with me, I was left waiting for weeks, given false information, and ultimately forced to buy a completely different dress and pay for alterations because of mistakes that were not my fault. Prom is a once-in-a-lifetime event, and what should have been an exciting experience became incredibly stressful and disappointing. I strongly recommend thinking twice before coming here. read more

If you walk into this store .... TURN AROUND. From one bride to the other ...... don't waste one minute here!!!! I went to QLook Bridal to look at their bridal collection. I didn't see anything I liked, but a seamstress came over named Tammy and started telling me all the ways she could change the dress to read more

My daughter had an amazing experience finding her wedding dress !! Patti was wonderful !! She was so helpful and was able to give my daughter the dress of her dreams after adding some personal touches and with some custom alterations she said "YES" to the dress !! read more

All the workers there are so nice and very patient. I didn't feel rushed at all and they tended to my every need. Very versatile collection of dresses and the store is very well organized and clean. Special thanks to Baba for being so sweet and helpful! read more

This is a second time returning to this store!! We always had a great experience!! Amazing selection! Great service.

I found THE dress for my 60th birthday! Q look is the place to go if you are looking for something above department store level. The selection is wide and dresses are arranged by color which makes it super easy to find something. The best aspect is they have top class tailors to fit your dress to perfection and quickly. Tammy, the owner I think, is a great sales lady and quite knowledgeable. Thanks to her, after complimenting her on her nice figure she shared her secret weapon, a corset/body shaper, which my sister and I each bought. It's a game changer in giving you a svelte look, worth the investment. read more

I never recommend this place! Not even for my enemy. My girlfriend and I went to this place for a wedding dress last weekend and we supposed to get ready this weekend so the dress wasn't ready for pick up! We spent around 600$ for this also the manager was so rude nothing professional whit me as costumer! So what supposed to do a week before the wedding? Q-look your SUCKS!!!!) read more

I had the pleasure of working with Q Look Bridal when searching for the perfect dress for my wedding. They were amazing! Patti is the best, caring, patient and followed through till the end. My dress needed work to make it perfect on me and the alterations were done fast and my dress ended up fitting me like a glove. I truly loved my experience at the shop and with the staff. Patti left me with a surprise gift upon pick up which we incorporated into our wedding as we were so touched by her kindness. I felt like I was in good hands throughout my experience. read more

I was looking for a prom dress here and the selection was pretty good and the prices were great compared to some other places I've looked, but the customer service was not at all satisfactory. When we picked out the dress the workers were very helpful and offered great prices, but after we purchased the dress and were looking for alterations they did not treat us well. The workers clearly did not communicate about the prices offered to us so we had to bargain for small details like tears that needed to be repaired. We made our alteration appointment at the recommended time but then we were forced to reschedule and were told multiple times the dress wasn't ready after they told us it was all set. We do not live close so the drive was a challenge for us and we had to come back three extra times without receiving the dress after alterations. After complaining a little and saying we needed it now, I got the dress and it is perfect but I would not recommend waiting for the seamstress who is never in the office. If you purchase from here, use another boutique for alterations. read more

My daughter, went to Q Look Bridal on January 31st from Boston. I went up from Connecticut to meet her. She initially decided on a gown that same day, but after much pondering on her part, decided against the gown. My mistake was to pay for the gown in full at that time because it would be difficult for me to come up from CT. The following morning at 10 am she called and Q Look Bridal had not placed her order. She cancelled the order but we were unable to get our money back. After many phone calls, they refuse to return the money. This is not good customer service. We certainly would understand if the order had actually been place, but it had not. Please reconsider your choice of bridal salon to do business with. We definitely do not recommend "Q Look Bridal" read more

They have a great selection of dresses but their alterations are a nightmare. I was supposed to have 3 fitting appointments but in the end I had to come back 7 times because they kept screwing up the dress. one time I drove all the way out there on my lunch break for an appointment they scheduled only to find out they weren't even ready for me to try on the dress but they hadn't bothered to let me know. In the end they only finished 3 days before my wedding and I still had to use a ton of dress tape to keep the top on because it didn't fit. I payed $300 for the alterations. read more

Extremely disappointed. After ordering bridesmaids gowns months in advance and calling weekly after they were months late to learn that the company went under and can no longer fulfill our order .. three months til our wedding. we ordered gowns at least 9 months ago. Poor communication on their part. read more

It's an ok place, the staff don't have much personality and don't say much..one of the wedding dresses on the rack had a woman's period stains on them... read more

The staff is very helpful and nice! There's also a large variety of dresses to choose from and the store is organized. This is my second year buying a dress from Q-look, so I recommend this place. read more

dont set yourself up this prom season !!!!!!! my sisters dress broke right brfore prom !! they wont have your dress altered on time , they wont order your tux on time ! ssooooo unorganized and theyre careless ! its all about the money here ! my sister was late to prom because they never changed the zipper on the " altered " dress and boooom went my sisters dress first zip ! we were mortified!! so she was 2 hours late to prom !! still disgusted i should have sued! read more

Q Look Bridal - not so prom ready - Bridal Near Me - Worcester, Massachusetts

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looked at the store 10/10 would recommend if your looking for prom dresses! perfect store there were so many cute dresses! the boss Lady was so kind! loved the dresses wish I was there forever so cute read more

DO NOT USE THIS BUSINESS!! The "manager" Josie is immature, rude, and decided it would be cute to hang up on me after SHE called me for a 3rd time asking if I plan to keep the dress we put on layaway before the COVID-19 pandemic. I had already expressed my dissatisfaction with their policy that even in consideration of the cancelled prom season, they would not allow for the deposit to be used towards another dress. I had already told them x2 that we no longer wanted the dress and they could forfeit our deposit. But Josie decided to call me again today. Then tried to insult me that I was "crying over $80" and hung up on me. Then let me know she didn't mind that I contact the Better Business Bureau. OK Josie, maybe they owner would mind! Hire better help Q Look, you get what you pay for! read more

The absolute best experience I've had Wedding dress shopping. The new building is spacious and extremely comfortable. They're still in the process of decorating but it wasn't a bother for me at all. The selection is broad and the styles are unique and classic. The service was perfect. I left smiling with my dream dress. The price was fair and reasonable. Oddly enough I got my prom dress here a few years back when it was a much smaller dress shop. So happy to see a local business doing well and expanding I feel like a goddess every time I look at the dress and can't wait until my special day. Thank you Q Look Bridal read more

5+ stars!!!! I came here to buy a MOB dress. I had found a dress online but was hesitant to purchase site unseen. Tammy understood my concerns and offered to order the dress and if I didn't like it she would put it into her inventory and all I had to do is agree to purchase my dress from her. No one does that. I loved the dress! I took it home because the wedding was still 10 months away. In Jan I lost my house to fire and my dress. I went back to see if It could be ordered again. Tammy was beyond kind and caring. She got right on line and ordered it. When I went to pay, expecting of course to pay full price she wouldn't hear of it. I was speechless and so humbled by her compassion. For alterations anything I needed. I read the other reviews and that was not my experience! Don't hesitate this is the place to go for your special events! AWESOME!!! Tammy thank you! read more

Found the perfect dress within 20 minutes, the girls were super helpful! Definitely would come back! read more

Q Look Bridal - So pretty! - Bridal Near Me - Worcester, Massachusetts

Qlook has a great wedding dress selection and friendly staff. Owner was extremely nice and helpful getting in and out of dresses, accessorizing and helping pull new styles. They also helped me find some options for my bridesmaids, so many nice affordable dresses. read more

Q Look Bridal - Beautiful back of dress - Bridal Near Me - Worcester, Massachusetts

Appalled at the experience we just had here! We went in 3/24 to look for a prom dress and my daughter found one she liked very much, we placed the order and were told they would call when it came in. I had to call them to confirm it was there, they said it just came in the shipment today which was 4/5. Today 4/7 we went in to try the dress on and see what was needed for alterations and pay for the dress. While at the counter I noticed the dirt ring around the bottom and the sales tag on the dress.. I knew it wasn't new and they tried to pass it off as it it were! I demanded they order a new dress and take the 25% off that they offered for me to take the floor model! I will never do business here again and will warn everyone I know to avoid Q-Look Bridal at all costs. You pay a pretty penny for a prom dress and they are definitely a shady business! read more

Awful. Waited almost 20 minutes to purchase shoes. Then saw online the shoes were cheaper online than in the store.

Got my dress here and was told to bring both dresses in the night before to get them steamed ... I show up and nothing is done and they tell me I need to wait.... needless to say I was late to all my appointments. read more

THIS PLACE IS A JOKE. My mom ordered a dress in November of 2021, a 15 hundred dollar quieneanera dress. She payed half of it up front. She was told that she was going to get a call in March of 2022, when the dress what SUPPOSEDLY gonna be ready. NEVER GOT A CALL. My mother and I went today to check the status of the dress, cause there was no call. When we got there they told us that they couldn't find the dress, and after a WHILE, finally the dress was found. Tried it on. When my mom went to pay for the dress to take it home, she was told the dress was actually for the floor. So we left, then I told my mom that the dress said sold and my mom's name was on the dress. So we went back in, and they still trynna say that wasn't our dress. So my mom told them that her name was on the tag, she even asked for the manger. But she was "too" busy. After all my mom got the dress and paid for it. WE WOULD NOT RECOMMEND AT ALL, EVWN TO WINDOW SHOP!! read more

Simply disappointed... I drove an hour and a half 1 way to this shop on 2 different occasions to find my prom dress. I found a dress I absolutely loved but unfortunately when I received this dress it was anything but pleasant. I spent 530 dollar (plus tax) on my dress and got a dress with patchy beading, a ripped seem on my backside and makeup stains. I was horrified when I open up the dress bag and saw the dress. But the bad turn of events didnt stop there. When me and my mother contacted the store we found out that they had sent me the floor model. I payed a total of 550 dollar on a dress that who know how many girls had tried on. When we expressed our dissatisfaction, we were told that that is the dress we agreed. But we never discussed the fact I would be getting the floor model. Not only a floor model but one with so much damage. Who in there right mind would pay full price for a damaged floor model. NOT ME! They have yet to offer a exchange for a new dress or a refund. read more

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What started off as a great place to get a prom dress, slowly spiraled to a dont go here place. Our experience during the dress selection was great. The staff was great. We put the dress on hold to think about it overnight. We returned the next day, to confirm our choice, and placed an order for the dress. We were told it would arrive in 4-6 weeks. While we were trying on the dress the second day, a young girl had a hissy fit (read major scene) because we had selected "her dress" and the staff would not sell it to her despite the girls going to different schools. Because she owned the dress before purchasing it. Anyway I shrugged it off as a an overly dramatic teen. Six weeks later, we get a text message at 9PM telling us there was a problem with the order and now the dress could not be delivered to us in time for prom. My daughter was devastated to say the least. I called the store to get to the root cause, I was told the dress entered the US but got lost in transit from the import location to the store. I claim BULLSH*T! Im sure there was tracking on the package, even my face wash from Amazon has delivery tracking. I called back a second time and got a slightly different story and a lame Im sorry. While we did manage to get offered a 20% discount on a replacement dress, it was not going to change our mind to go elsewhere. Why would we shop there again when the first order mysteriously went missing. We finally locate another prom dress at a different store, and head into Q Look to claim our refund. I was told that they would only issue me a company check. I said NO WAY either give me cash or credit my credit card. The excuse that "My manager wasnt there and I need her authorization code" wasnt going to work with this Mom. So the staff member quietly walked away and eventually was able to credit my card. The real kicker here is my daughter was standing there the whole time and not ONCE did she or I get an apology to our face. This was the red flag, and I put it together. This dress was not lost in transit, they sold it to the girl who put on the huge display of drama, and for twice the price if not the same price. The whole thing is shady and doesnt make sense to me. Either way stay away their customer service s*cks! I even called other prom shops as far away as PA, and upon explaining the situation even those shops said sorry. And sadly none of the had her dress in the size and color she originally wanted read more

This is my second time coming to Q Look and I've left dissatisfied once again. For girls who are sizes 12+ they don't have many choices for you. Their "new arrivals" are mostly sizes 2-8. Last year I came with a group of 4 and we all left very annoyed and disappointed with the staff and the dresses. read more

I went here for a prom dress on a whim and was very impressed. Everything was organized by size & style. The girls were very helpful, and not pushy at all. Walk ins were welcome and everything was very reasonably priced. No additional charge to have a new dress ordered and I was told that alterations were $20 for bottom hemming and around $15 to be taken in on the sides. I would definitely recommend this place! read more

They were so welcoming when we walked in and helped us find the wedding dress of our dreams! There great on customer service and prices! I highly recommend coming here! read more

Great dress selection. Customer service great until you talk to the manager. Great place to buy a dress but go elsewhere for alterations. Went three times for alterations and every time they did not complete what they were supposed to. Hem was choppy and they had excuses for it not being done. read more

This is the worst place I have ever been. The list my dress, resold my dress to someone, and I have been here for 3 hours waiting for my dress. Rude employees and awful service read more

BEWARE.. 2/20/2015. Placed dress on hold, price was 225, went back next day, price changed to 325. Person at desk asked if I had proof price was changed, a picture of the price tag... Wow, bait n switch, on prom dresses, really... Heads up, Take picture of the price tag to avoid games and price changes... Off to buy dress on line, cheaper and Made In America. Off to face on Facebook read more

Q Look Bridal - Placed on hold at $225, next day go to pick up, now $325 - Bridal Near Me - Worcester, Massachusetts

I had made an appointment here for Saturday and when I walked in it took a while for someone to actually acknowledge me, the store says by appointment only but I was tudely ignored while I was trying to find wedding dresses for other customers who walked in after me but were looking to spend more money than I was. The woman brought me quite a few dresses to try on, but they were all the mermaid fit I specifically told her I wasn't looking for because i have a very curvy figure and the dresses do not go up over my butt. After being ignored for over a half hour the woman have me so much attitude about not being happy with the selection so she brought me, in a huff, dressed 3 sizes too large that I'm not sure were even wedding dresses. Not to mention all of the dresses she brought me were between $1200-2000 when I specified I was not looking to spend more than a few hundred since I was eloping. So unhappy with how I was treated here read more

Bought my prom dress here, great customer service and wide selection! They also cleaned my dress for me for free! read more

This place is a joke. This is my second time going and disappointed both times. Alterations were not done correct, and also dress was not ready when it was dropped off weeks prior. Had an appointment and had to wait to get alterations. Very disappointed... I will never spend a dime there again. read more

I went here last year & I told a lady what I was looking for and was AMAZING. She just kept having the dresses coming and coming, and making my first prom try on fun because I was trying on dresses I didn't think I would. Unfortunately I went again this year and didn't receive that at all. The lady asked me what I was looking for I gave her 3 colors I didn't want to wear and she came at me with attitude saying "then what color can you even wear?" I was just confused so she continues to look and my mom and I also so she isn't the only one looking, 3 minutes into looking she walked away and just stopped helping us, and no other customers were there at that time. Disappointed. read more

nice dresses but waiting for alterations a joke , went for a 430 apt dress wasnt done ,told us to come back at 7 seeing i drove 45 min to get there ,could of called us before coming ...and employees so unorganized ....they look confused and the n came back at 7 sat till 745 srill waiting for the dress ...i dont recomend this place ,buy dress have it altered somewhere else read more

Second year in a row getting my daughter's prom dress here. Love the service and professionalism of the staff. Very accommodating for alteration/fitting appointments and we left with a smile. Highly recommend. read more