Meghan got me into the shop with an appointment as soon as possible. She listened to my needs and…read moreshowed me a variety of dresses that were within my budget but that I may not have chosen myself. I felt very taken care of during the process and left with a dress and a recommendation for a tailor.

Customer service and standing by what built you as a business has changed. I purchased a defective…read moregown from this business that is known for their gowns and has been around for years. Unfortunately the only thing they value is the might dollar. They refuse to acknowledge that they ruined a once in a lifetime event and chose to place blame on the customer. "Final Sale" is the loop hole they use to justify faulty products, including the gown I bought for $700.00 Buyer Beware Shop elsewhere

Went to Q look for a MOG dress and was able to walk in with no appointment needed. We were…read moreimmediately greeted and offered assistance. The selection was great with many different styles and sizes to try. Patti was fantastic and helpful. The prices ranged based on designer, all reasonable based on the quality beadwork and dress detail. We were able to shop without feeling pressured. Overall a great experience.

If you walk into this store .... TURN AROUND. From one bride to the other ...... don't waste one…read moreminute here!!!! I went to QLook Bridal to look at their bridal collection. I didn't see anything I liked, but a seamstress came over named Tammy and started telling me all the ways she could change the dress to

I was a groomsman at a wedding and we did our suits here. The measurements were done in no time…read moreand got a high quality suit for a great price with excellent service!

A family owned business that's been serving the gentlemen in Worcester for decades. I needed dress…read moreshoes, jeans and some sweaters - great selection. I was given A+ service the entire time and the prices were very fair for the amazing quality. I'll be back to Armando's.

I care a lot about my clothes so I'm always nervous going to a tailor. Thankfully I had nothing to…read moreworry about and the pants I brought fit perfectly now. I had them do one cotton dress pant and one synthetic hiking pant with an elastic waist; both were done just as well. I will be coming back for more alterations in the future.

Wonderful work! We had a dress tailored that was covered in beading. The tailoring was flawless…read more And the cost was very reasonable!

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

I recently brought a comforter to be cleaned and pressed. When I went back to pick it up, I didn't…read more realize until I opened it that it had not been pressed and was. full of wrinkles . I brought the comforterback to the sales person and told her that it had not impressed at all. She took my information and told me that she would get back to me. Proximately 10 to 15 minutes later we received a phone call saying it ready for me to pick up. We went back and picked up the quilt and took it home. When we opened it up still wrinkled. I immediately called the woman at the cleaners. She refused take any responsibility for the problem and tried to blame the hangerfur all of the wrinkles. wrinkled.

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.

Been bringing my suits, shirts, and special clothing items here for cleaning and alteration for…read moreyears and I have absolutely no complaints! I trust them with even my most expensive and precious articles. They are quick and accommodating with last minute items, skilled with the tailoring, careful with the delicates, and have gotten nearly every stain out that I have thrown at them! Competitive pricing and quality service are the standard at this place and I have never needed to go elsewhere, nor have I wanted to. On top of it all, the Kim's are some of the kindest small business owners that have had the pleasure of getting to know over the years! I will continue to bring my business here and they are always at the top of my list when recommending a good dry cleaner.

Horrible. They should disclose fees if there are extra charges for next-day. $72 for a suit and 6…read moreshirts

I have been a loyal customer of Son's Dry Cleaning for over 20 years. They have always done the…read morebest job on all of my clothes, hems and stains. I highly recommend to everyone!

My husband took a suit only worn once for a press only, they changed $28.00 dollars for a P/O!!!!!…read moreI wonder what they would have changed for a cleaning? I definitely won't be going back.

Exceptional service. Owner cares about the customer. I was looking for a dry cleaner and I plan…read moreon being a loyal customer now that I have found a good one.