Horrible service she was very rude tried to get her name she would not say do not come if you…read moredon't want nice service clothes is beautiful staff is not this girl has glasses and she has brown hair working on December 1st 2025 she was working fitting room will be calling store soon.

The worst customer service I've ever experienced, 2 days in a row with different employees. I work…read morein hospitality and understand that dealing with customers can be extremely difficult, but the girls there were flat out rude and unhelpful no matter how polite my friends and I tried to be. While trying to pick an outfit, we were told multiple times that the store was closing and to get in line, up to 25 minutes before the store actually closed. When I asked if I could buy the last of a dress in the store which was on a mannequin, I was told they couldn't do it while just 2 people were working and to come back in 2 hours when there were more employees on the floor. When I did come back, it was still just the 2 of them, and it only took a minute for one girl to get the dress down. The store wasn't busy either time, and it felt like they didn't want to do their jobs. Also, there's a ridiculous policy that certain "special occasion" items are non-returnable (they're marked with tags), which in normal times might make sense, but the dressing rooms are currently closed due to COVID (which also doesn't make sense scientifically, considering it's an airborne disease). The idea that anyone is supposed to drop $40-$80 on something they can't try on in the store, and then can't return if it doesn't look good on them (which is especially important if it is for a "special occasion") is absolutely absurd. This does not make any sense, and the employees not only lack understanding to how ridiculous it is, but are rude about it too. The girl at the register also told me that jewelry is non returnable, which it doesn't say anywhere in the store, and also does not make sense. I love the clothes here but these were 2 of the most stressful shopping experiences I've ever had. Fix the attitudes and ridiculous rules.

Very helpful staff, even though i couldn't find my size. General manager was very thoughtful and…read moreattentive.

Love this Zara location! They are located inside the Natick…read moreMall & have a great selection of men's, women's, & kids clothing. Although this location is much farther away from me (compared to the Newbury St), I enjoy coming here since they've got lots of parking here at the mall + less chaotic & indoors. I also love that they have self checkout here; definitely speeds up the checkout process + less wait time for lines.

I arrived to shop for MOB gown. The clerk was vacuuming and did not stop until I was leaving the…read morestore due to no assistance. She then helped me pick a few dresses to try on. With the first dress she told me to lose weight. ( am a size 10 ).Horrible place !!!

Terrible service asked for help multiple times and they said there is no one to help us even though…read moreshe was not helping anyone else. Beautiful dresses and very few sizes of each dress

I have a thing about jeans. You see, because I am tall and have both long legs and a long torso,…read moreit's extremely difficult for me to find something that fits in all the right places and is still comfortable. I also despise any cut of pants/trousers/jeans that will in any way expose my ass crack. That's just cheesy and unacceptable. Enter Madewell. Their jeans are dreamy not only because they fit, but because the denim they're cut from is exceptionally soft - even the really dark ones. In short, I love them love them love them, and am super excited I can get them at this shop in the Natick mall. Madewell stores are few and far-between, so seizing the opportunity to actually see, feel and try things on before purchasing rather than wait for UPS to deliver them is ideal. They also make great shoes, belts and accessories, not to mention tops and dresses. The sales girls were fun and sweet and not the least bit pushy, and they seemed to genuinely enjoy themselves whilst putting together the perfect outfit. Love.

Agree with a few reviews here. The employees are either untrained or simply snobby. No welcome…read moregreet and that's ok but the condescending manner is unnecessary. Witness a pregnant woman shopping and she had to quickly step out of the way for an employee breezing by. Inconsiderate and rude?

I met the owner, not only is she personable she's also very down to earth…read more Clothing stores can be such a daunting task at times but not Sloane and Ivy, it felt like more of an experience. Can't wait to go back.

I was looking for a Backpack for my college daughter and went to Alba Boutique…read more I was very impressed by the unique selection of clothing and accessories as well as the ambiance. The owner; Kate was very simpatica which made for an even better shopping experience. She gave me individual attention, was extremely service oriented, genuine, energetic and enthusiastic. Did I mention that she has amazing taste in clothing!!?? My daughter loved the backpack: a favorite of hers now. She loves the other articles of clothing I purchased for her there as well. So if you do not want to look like anyone else,if you are a hip college student, teen , professional or mom, if you want help coordinating a special look or outfit , drop by Alba Boutique! Check it out. You will not be disappointed and will go back over and over again!!!

I have worked retail for many .....Many years. and yes, I have even worked for Chico's. However,…read moreI'm from the North where we have a different work environment. Saying that we have a sense of urgency to get things done and a different way of interacting with customers. One way isn't better than the other, just different. Now, with that said, I enjoy shopping in a store with great customer service... greeting without being overwhelmed with a pushy sales associate.... but I find the staff here is very focused on "the purchasing customers." I was looking for a particular item... no one even tried to locate the pants ... no one offered me a dressing room with an arm full of items I had to ask. I love Chico's clothes and have a closet full of fabulous outfits that will last for years. The classic style or even the trending items will last forever. I just found that this store isn't what is considered Chico's standard of customer service. As a former manager, it makes me sad to see a brick and mortar miss the opportunity to be a fun plan to shop...I might as well shop online.

In general, Chico's is a fine retail clothier. We've shopped with them for over 20 years. The…read morestore in the Natick Mall,however, should be avoided. It is staffed by rude clerks who make the experience truly awful.

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.