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Natick, MA

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Journeys

3.9 (7 reviews)
PriceyShoe Stores
Closed • 10:00 am - 9:00 pm

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10 years ago

Great customer service, great shoe selection and definitely the best place to buy shoes at the natick mall. *****

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DSW Designer Shoe Warehouse - Customization

DSW Designer Shoe Warehouse

3.9(40 reviews)
0.7 mi
•$$

New shoe spray Imbox at checkout. $6.99 deodorizer…read more$8.99 protection spray $12.99 both I tried the production spray, but I don't think it worked that well. Shoes were scuffed up after a couple wears. It's fun for kids to watch them spray the shoes though.

I have mixed feelings about this location, my #1 disappointment is how long it takes to checkout:…read more at 11:30am yesterday, there was only one cashier working. ONE, and it is the week before Hannukah/Christmas!! Behind the checkout area was a (female) supervisor of some sort who was sorting boxes, and while that could have been for something important as well, perhaps getting customers who are trying to pay moving through the line would have been better??!! Check the DSW.com site before you pay because there may be a deal/promo code: I looked and there was a $15 off code with a $49+ purchase; I'll take the $15.00 (get a screenshot for easier checkout). On the good side, the clearance shoes have been well-organized each time I have been in (although there was nothing for me yesterday). The disappointing thing was that I had a difficult time finding the shoes I was looking for - black heels. This must be the most basic heel (except for a nude color?), but the selection was minimal because a HUGE part of the womens section was boots. Boots are great and it is December in New England, but they don't work with a suit at work, a wedding, etc. Sure you can order from the website, but you may need to order 5-10 pairs to find just the right one (and then schlep them all back to the store for a return). Lots of parking right out front, but so-so inside.

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DSW Designer Shoe Warehouse - Customization 1/26

Customization 1/26

DSW Designer Shoe Warehouse - Remodel 1/26

Remodel 1/26

DSW Designer Shoe Warehouse - DSW 2/2023

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DSW 2/2023

The North Face Natick Mall

The North Face Natick Mall

2.4(12 reviews)
0.0 mi
•$$$

So... I was really happy with my entire experience in the store, until I realized that the shoes…read morethey gave my friend (the kind of friend that will agree with anything just to get out of a store) the wrong size shoe. I called ahead, made sure they had the shoe, color, and size we needed. They were bright and chipper on the phone. We arrived and asked for a size 11 and 11 1/2. The sales girl brings out two boxes and hands them over, pushing the 11 towards us. Turns out the 11 is actually a 12, unless of course we're in the UK then it would still have been the 11 she was purporting it to be. Understandable mistake, but now I have to make the hike all the way out to Natick, just to make an exchange.

Came in to return a pair of boots. I asked if the ones I…read morefound online could be shipped to my house if I paid for it in the store. The rude moron behind the counter aggressively says "the online system is down" Ok... I guess I'll just return them for store credit or something? Nope! He tells me to put my debit card in the machine and proceeds to CHARGE me $115. I had one foot out the door when I hear him yelling at me to come back. I asked how long it would take to go back onto my account he snapped at me and rudely said "two seconds" I had to hold myself back. Don't be rude to me after you just charged me for a pair of boots I was trying to return. This trip costed me time and money. Will not be purchasing northface products going forward. What an experience. Great way to take care of your customers

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The North Face Natick Mall
The North Face Natick Mall
The North Face Natick Mall

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Marathon Sports

Marathon Sports

4.3(58 reviews)
5.7 mi
•$$

I was in desperate need of a new pair of shoes for a 5k I'm running, as the ones I currently had…read morelost all their support, and chunks were missing from the soles. At this point, my shoes were hurting my performance more than if I were to run barefoot, so it was high time I got some new running shoes. Went in to the store and was immediately assisted by an amiable employee who walked me through a gait test and brought up three pairs of shoes for me to try. Used their test socks (yes, they have test socks!) that match the ones they sell in the store so you can try them on with your shoes. Got useful feedback and recommendations for other brands of shoes that would be a good fit if I wanted to run longer distances. All in all, I left the store with some new socks (Balega silver), a foot roller (Nano X), and a brand new pair of shoes (ASIC Gel-DS Trainer 24) for under $200. Money well spent, and will definitely go back when these shoes are dead!

When i walked in for the first time, there was a "sign up" style sheet of people waiting to be…read morehelped. There were only about 4 workers taking 15+ minutes to help each customer. Leaving everyone else just standing there waiting. No one offered any help until they were done with their current customer. Waited 30+ minutes just to get called, ask for my size in the style i wanted, and then checked out. People revisit this style of service. Very ineffective for customers like myself who know what we want and want to be in and out.

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Marathon Sports - Wrong size shoes

Wrong size shoes

Marathon Sports
Marathon Sports - Happy feet!!!

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Happy feet!!!

Famous Footwear

Famous Footwear

3.0(2 reviews)
0.0 mi

Loving this new store. I visit Famous often, and even though I bought new shoes, I just had to stop…read moreby the Natick store for the grand opening. This new Famous Footwear sits in the Natick Mall on Route 9 in Natick, across from the food court and near the Sears entrance. The most convenient way to access it if you aren't in the mall already for other shopping is to park near Sears and cut through. What I find bizarre is how Famous Footwear is now opening in the mall, after they had a larger, more easily accessible location in the Sherwood Plaza around ten years ago, that closed just after opening. Regardless, this place seems like it is a good location also since every store does well at the Natick Mall! Staff at the store today were friendly, helpful and attentive to all of the new customers. Large variety and top stock. I can't say it's the largest Famous Footwear location I've been to, but then again I had no problem finding myself a sharp looking pair of shoes to accompany for the season. I am a huge sandal / slide person, but have discovered that even in the summer, having shoes is still necessary. This place opened right in the nick of time. Very new design used in this store, that actually I find effective. Benches throughout the entire middle of the store for any customers to try shoes on, and separate sides of the store for different types of footwear (dress shoes, sneakers, and of course, sandals). Good selection, good prices and super clean, organized store! Remember, the best secret is to park by Sears (the best parking lot to park in at any time...), cut through the store and enter the mall. It's the first store on the right. 5 stars.

I went to this store 2 twice for the pass month to buy a boot they are closed 7 min before 7pm …read more That wasn't right I speed to try get there before 7 but twice it where close before 7pm.

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Famous Footwear
Famous Footwear
Famous Footwear

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Journeys - shoes - Updated November 2026

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