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    Pyramid Movers

    4.6 (137 reviews)
    Closed 9:00 am - 5:00 pm

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    Response time

    3 hours

    Response rate

    100%

    Services - Pyramid Movers

    In-state moving

    Out-of-state moving

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    rotting food hidden behind boxes

    Initially, we had a great experience working with Pyramid movers. They were responsive and professional. They asked for photos of the house, which we provided, and I also sent an inventory list I had uploaded to Unpakt.com for extra clarity. We were quoted $4320 total to pack and move our 3 bedroom house 29 miles, which felt reasonable. We were moving on short notice and were unsure how much we'd be able to pack ourselves, but they were flexible with our plans which was great. We ended up packing our garage and most of the bedroom, which is around 25% of our stuff. Things felt rushed on both days, like they were too small a crew for this job. We didn't think much of it. We were charged $3640 + left $600 in tips, so $4240 total. Unfortunately the crew was not able to fit everything. We had to pack, load and unload 2 more car loads ourselves in the following days. The crew was polite but didn't wear any shoe covers, which brought a lot of dirt into both houses that we had to clean up afterward. This was disappointing but not a big deal. Things really turned south when we started unpacking. We noticed our furniture was also very dirty. Cream colored sofa pieces were almost entirely unwrapped, seemingly left and even dragged across dirt in the truck or outside, we aren't sure. The packing was very inconsistent. Some items were packed with obvious care, and many were packed with what seemed like no consideration. We found multiple pieces of damaged furniture, loose knives, unwrapped glass, leaking cleaning liquids. Things like webcam lenses, our label maker, light bulbs and chef's knives were packed with no wrapping. Soap leaked onto an unsealed solid wood desktop, and one of the crew told us 'its just extra clean now'. We still haven't found the source of the leak. There was even a full sized wardrobe box packed to the brim with the contents of two of our utility closets. The box was so heavy we couldn't move it ourselves, and had to unpack it by cutting it open on the side. We did this urgently once we realized that liquids like hydrogen peroxide and isopropyl alcohol were packed sideways on top of a pile of paper items, electronics, and unwrapped glass jars. Our trash can was full of kitchen items, speakers were packed loosely into pieces of our couch. 2 broken lampshades, suits removed from hangers and squished into boxes. Many of our electronics were packed carelessly - cables cranked to the side, tons of stuff still plugged in and pressing against ports in boxes, even a PC with a glass side panel packed in to a box so small that the box flaps were folded over the top to close it. We also found that a non trivial number of boxes were in the wrong rooms, that many of the boxes packed by the crew were missing labels and in many cases did not cross out our old labels (reused boxes) so things were put in the wrong rooms based on the old labels. Most dissapointingly, we were never told about any of the furniture dirt or damage and some of it was impossible to have not noticed. After telling the team about issues we were seeing, they were very responsive and asked us for all the photos we could send them, and wanted to make things right. We initially asked for a 25% refund, after considering the days we spent cleaning, making trips back to our old house, moving boxes into the right rooms, and the cost of our damaged items. As we continued unpacking and finding more damage, we asked for 30% instead, which would be $1270. Unfortunately the owner wanted to apply this 30% to only the time the crew spent packing, which was $360. We were told they could do $400. This offer was insulting. The cost of our damaged items alone surpassed $400, and the packing was not the only problem. Our furniture and other belongings were damaged, dirtied and misplaced during this move. 8 days after we moved, behind and under 2 layers of boxes, we found a large cooler full of rotting food that we explicitly told the crew had food from our freezer in it. The owner bumped our reimbursement to $550. I have hired movers 5 other times in my life and never had such an awful experience. Seeing all these good reviews I do not know what happened. Do not recommend. Gave 2 stars instead of 1 because the crew were nice, and Tyler in the office was very nice and did his best to help us out.

    One of two trucks they used to move us from Martinez, CA to Genoa, NV

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    9 years ago

    Great service, very professional and they came on short notice when we really needed them, no complaints

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    15 years ago

    I love these guys! I hired them to move my mom, and they were on-time, worked hard and very respectful of my mama :-) Highly recommended!

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    Page 4 of 4

    Ask the Community - Pyramid Movers

    Review Highlights - Pyramid Movers

    When it came time for moving day, I had a father/son team (both named Jimmy) there to help with my move.

    Mentioned in 24 reviews

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    Very happy with our experience so far! We've rented a storage unit for 8+ months now, and it's…read moresmooth sailing every time we need to drop by. It's a really secluded area with security features we really appreciate - 24/7 on-site manager, cameras, and the on-site team really does walk around checking things out. I once left my unit unlocked and they noticed that same day and called us. It was really awesome to feel that they're on it on the days we aren't.

    If I could give 10 stars, I would…read more I don't usually write reviews, but Security Public Storage deserves a full-on standing ovation. From the moment I arrived, this place felt clean, safe, organized, and genuinely well-run--not the sketchy, confusing storage experience you sometimes brace yourself for. And then there's Sue. Sue is not just an office manager--she is an absolute STAR. Kind, professional, patient, knowledgeable, and truly cares about people. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. You can tell she loves what she does and takes pride in this facility. Honestly, Sue alone is reason enough to move your stuff here TODAY. The facility itself is spotless, well-lit, and feels incredibly secure. Easy access, great layout, and everything just works the way it should. No headaches, no runaround--just a solid, trustworthy storage experience. If you're even thinking about getting a storage unit in Martinez, stop looking. This is the place. And if you're lucky enough to work with Sue, you're in the best hands possible. Run--don't walk--to Security Public Storage. Your stuff (and your sanity) will thank you.

    ABBA Self & RV Storage - Entrance near Iron Horse Park

    ABBA Self & RV Storage

    (71 reviews)

    UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

    Clean, safe, easy access and there's a dump station. Close off and on to the freeway.read more

    Pyramid Movers - movers - Updated May 2026

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