My sister and I came in for my birthday and we got two full sets of acrylic w/ gel, as well as two pedicures. My experience was great, while my sister's experience was awful.
We started with our pedicures and we were offered a list of free alcoholic drinks, if we wanted to have anything while we were getting our nails done. There was an option of different flavored mimosas, wine, champagne, as well as water and they are all complementary with any service (as long as you were 21 or older, although they didn't ask to check IDs to verify our ages). There were services that were added onto our pedicure by our technicians that were not requested by us that cost extra money that we did not approve. My feet looked great by the end of it, so I didn't mind. But not everyone has financial flexibility to give their technician the freedom to charge whatever they want.
My sister and I came in for my birthday, and we got to sit next to each other for pedicures, which was great. For our manicures, though, we were separated and were nowhere close to each other. I had Tracey and I requested a short square shape with a pink glittery nail polish, there were a couple things that I had to ask my technician to fix regarding the shape, but she was polite about it and she did a great job.
My sister's manicure, was not a great experience. She had requested a coffin shaped nail that resembled nothing of a coffin shape at all. She requested a shimmery, red nail polish, and the nail polish was all over her hands and fingers by the time we left the shop. My sister didn't love the way that the shape looked and she had asked the technician to fix it, but she said that it would cost extra money to fix it. She was aggressive with her hands and rude when my sister asked her to fix things that were not to her liking.
My sister paid $140 and mine was $130. It was over what the quote was for the services that we requested when we arrived, but I was happy with how my nails came out, so I didn't mind too much. My sister did not have the extra money to spend so she was obviously frustrated.
2 days later, my sister had 3 nails that were fractured. I called to see if these could be fixed free of charge and I was told it was no problem. We went in a few days later and they had the same lady that did my sister's nails the first time, fix them. Again she was rude and aggressive with my sister's hands. The lady was obviously irritated and was only halfway paying attention. My sister asked her to fix the nail shape and she told my sister that it would cost $20 to fix the shape. We were not going to pay her more money when she was the one that messed up the shape initially. All the tech did to fix the fractures was apply a new layer of polish. She started applying polish and the UV light, and she dropped the light right on top of my sisters hand and messed up the polish on 3 nails and told my sister to pay attention. I was sitting right next to my sister and the tech was not paying attention when she moved the light.
I'll be back for Tracey, but not that other lady read more