So. Why one star?…read moreWell, I am a big customer service person. I came into your store kind of in a hurry. I won't lie, but I was the only customer. I picked up my 100 dollar bag of dog food and also some antlers at 39.00 bucks and proceeded to the cash register. While I stood there the person who should be ringing me up continued to talk on her phone and act like she was stocking the cold items. Right next to me while I'm waiting at the register. It isn't something I would ever do. Get better. Treat your customers better. Make sure they know they are a priority.

I've gone into their stores and every experience has been nothing but amazing! They always have all…read morethe right answers to all my questions. They're very educated in their products they carry! Today especially on Saturday 5/10/25 the evening shift. Stephanie and Jake helped me and Stephanie was outstanding in helping me with knowledge on my cats food. Thank you!

This is a true community store! Very helpful and friendly staff. I have been coming here since…read morethey opened and they always greet me and make me feel welcome. When I get large bags of dog food, they always ask if I need someone to carry it out for me. Last time I rated this store was 5 years ago, so for me and my several time a week experiences here, they have always been and continue to be positive. They also partner with different vets and offer discounted shot and wellness exams and a discount, I get discount coupons from their mailer and they also parter with local rescues. Oh, they also have a great dog wash center. If you are in the area, swing on by and give them a try.

I had to go to the location on Heritage Trace during the recent thunderstorm because I thought I…read morestill had one of the Heavenly Hounds calming brownies left for my girl, Luna, but discovered I didn't when the epic thunder started out of nowhere. Luna is extremely afraid of storms and the HH brownies, though they don't stop her trembling, fear, and hiding, are the only things that she will eat that do help get her through storms. And pet supplies plus is the only store near us that carries them. The next closest store that carries Heavenly Hounds brownies is the Hollywood Feed in Keller! When I left the house, the storm had just started and the rain and wind weren't too bad yet. I had about 15 minutes to make it to the store before they closed. About five minutes into my drive, the wind and rain got crazy. I was having to deal with cars stopped in the road, tree limbs, flying across the road, and huge areas with pooling water. If I hadn't been on a mission, it would've definitely made more sense to pull over and wait for the storm to let up. The whole way there I was just hoping that the store hadn't closed early because of the severe weather. When I pulled up, I saw the store lights were still on and there were still cars in the parking lot. I had made it there with about six minutes till closing. I left my car running and jumped out, making my way to the door through the rain. When I got to the door, there were about five employees inside, trying to get the door open. The man with the key was having so much trouble with it. He finally told me to push on the door while he jiggled the key in the lock. Thankfully, it finally opened and I could get in out of the rain. All the employees were so nice and apologizing profusely for the door being locked and me having to wait in the rain. They said that they only locked it because the wind had picked up so much that the doors were swinging on the hinge and they were afraid they were going to break off of the hinges! I told him it wasn't a problem and explained why I was there while making my way to the aisle to grab a couple of the brownies. On my way to the register I let them know how quickly the storm had picked up and what I had just driven through, including probable small hail, all because I was a crazy pet parent! I suggested if they didn't have to leave right away that they should wait it out in the store before heading home. One of the employees said I should probably wait there until it let up, but I reminded her that I had my Luna at home waiting for me, probably under a chair somewhere. The man ringing me up was so nice! He said he totally understood and that he was giving me the "crazy pet parent discount ". This was a crazy trip, but the employees all made the experience better by being so friendly and understanding. I'm definitely grateful that Pet Supply Plus carries the Heavenly Hounds brownies, and understands crazy pet parents like me!

Aquatic Dreams is hands down one of the best places to shop if you're into aquariums. They have an…read moreamazing selection of fish, plants, shrimp, and other aquatic life, and everything always looks healthy and well cared for. The staff clearly know what they're doing and are always willing to help with questions or give advice. Every shrimp, fish, snail, and plant I've purchased from here has thrived, which really speaks to the quality of what they sell.

This local fish store has quality to fish and offers knowledgeable service for fish, reptiles and…read morecreepy crawly arachnids. They also have a wide selection of aquatic plants and accessories.

One more reason to like McDonnell's, it's a place to dispose of propane cyclinders, like the type…read moreused for plumbing. I stopped by today to specifically ask this question, and the answer was yes. So, don't toss those cylinders in the trash, get rid of them properly. Bottom line: The environment will thank you.

From lumber, organic gardening needs, to animal supplies the…read moreassociates at McDonnell like Carl, Christian, Javen, Jeff, & Sydney will do their best to meet all your needs!!! Come visit McDonnell's!!! Serving the Keller Area since 1972!!! Help them celebrate their 50th Anniversary !!! Looking forward to a first responder, active military, and veteran DISCOUNT some day!!! Papa Mike Fort Worth's Concierge ( As seen on YouTube courtesy of VisitFortWorth.)

This location really isn't horrible, usually when we've visited on the weekends (Sunday afternoon)…read morethere has been kitties from their adoption agency. Today, the kitties weren't there though. But there is an information display if you want to adopt a cat when they're not there! I noticed a few dead Beta fishies by the entrance display. There was a good variety of reptiles and Guinea pigs though! The employees were stocking items on the shelves so that's always good.

Care for the animals there needs to improve a bit. I checked out the hamsters, who had small wheels…read moreto run on. One had a knocked over wheel which was blocking the water. I told the cashier in the front, who called someone to let them know, but 25 minutes later, they were still trying to get to the water bottle, as no one came to help them. I reminded the cashier again before I left, but I feel bad for the little hamsters. In some of the fish tanks, there were dead fish which looked like they had been there for a while. Saddened by the visit...

Absolutely recommend for high quality and trustworthy pet care. She takes care of my pups just like…read moreI would-- maybe even better! Great value and much less stress on my dogs than boarding.

What a find Jennifer was when I needed someone too care for my "small herd" (3 dogs, 1 foster pup,…read more2 cats, birds and my horse trough tank with koi)when I went on vacation! She took great care of all my babies and even made sure none of my plants died from the Texas heat! All the animals responded well to her and she was timely in keeping them in their routine! That was something my prior service lacked. Jennifer was good to keep in touch and detailed in her care notes. I will use her again and easily can recommend her to my neighbors!

I purchase most of the things from here because many buy raw food so they are very fresh. My dog…read moreenjoys the variety of raw food and cooked food. My dog became an International Champion from their self-dog bath. Nicole knows a lot about nutrition. Bridgett is clear and nice when you get to know her. Their pale yellow shampoo at the self bath and coconut oil helped my dog's skin improve (due to hormone imbalance), it may come and go or gone but their mild shampoo works far better than my show line shampoo. My dog has not had skin issue for over 6 months :) I'm pleased with this store.

This review is just for Nicole- she is wonderful, welcoming and well informed about various issues…read morerelated to dogs. Initially I was appreciating a $12 self wash section for dogs but soon realized that the store is unique and loved everything about it. Thankyou Nicole - love your store because of YOU! I can say that all store owners can learn some customer service etiquette from you.

We LOVE coming to Three Dogs! So much that our dogs know the names of the employees. The staff is…read moreamazing and we love Laura and Mallory and everyone there! They are always so kind and they love on our boys every time we go

The dogs always seem to love the treats! The place is also fairly welcoming. However, the cost is a…read morelittle steep and I don't fully understand the whole reward system so wish more insight was offered there.

I've only used Poop 911 twice as I just inherited my daughter's dog. When first talking on the…read morephone to them, they answered all my questions & explained everything thoroughly, calling me back on the same day (another service I was checking with didn't return my call until 3 days later). I was able to meet the girl that came out the first time & she was friendly & professional. I like that they call me ahead of their visit & send me the pic of my closed gate after leaving. I'm partially disabled & can't walk across the unlevel yard without risk of falling so I rely on the promptness of their weekly visit. Today was the second visit & it went well. I'm pleased that they were able to schedule the visits on the day I wanted. I feel very confident that I made the right choice in choosing Poop 911.

They're thorough and they just get the job done. They also send me a picture of my side door to let…read moreme know that they've locked it after they're finished picking up the poop. Before they arrive, they text me to ask if the dog is secured in the house. It's such an easy service. I'm very thankful for it. Oh and their first pickup is free! You can also cancel anytime. You're not tied down to a contract. They also have an option to take the poop away with them which is an extra $1. Would definitely recommend for lazy asses like me who forget to pick up poop before trash day.

I've tried coming here a few times for the self-serve dog wash because the signs outside say…read morewalk-ins are welcome. Every time I show up, I'm told they only take appointments. It's frustrating and honestly feels misleading when the signs say one thing and the staff says another. At this point it really seems like a management problem. Fixing signs and giving clear info isn't complicated, and it shouldn't keep happening over and over. Corporate needs to come in and take a look at what's going on here, because nothing is changing and customers are the ones wasting their time. Customers also should be compensated for gas and wasting our time, no wonder the company is struggling.

I recently moved to area and have now tried to place 2 online orders for my pet's food…read more Both times, after I entered my payment info, my orders were cancelled by the store without any explanation. The first time it happened I couldn't even reach the store - no one answered the phone (I let it ring for a solid 3 - 4 minutes) and eventually hung up. I contacted PerSmart customer service - they were the ones who informed me the store cancelled the order. The same exact thing happened when I attempted to place another online orders 3 weeks later. I was able to reach the store this time and was basically told they had no idea what happened and that I must have placed the order at another store (I even verified their address to match my order, and they still insisted I placed the order at another store). I was forced to drive to the store (less than 10 minutes away) only to see that 1/2 of the items I "ordered" wasn't even available, even though the items were listed as "in stock". I had approximately 25 - 30 small cans of cat food and some miscellaneous treats and toys to ring up...the associate at the register seriously asked me if I wanted a shopping bag for my purchase. How else was I planning to carry all those items from the store to my car, then my car to my home? This was the least customer friendly experience I've ever had at PetSmart. As inconvenient as the situation is for me not being able to shop at this location, I'll drive out of my way to either Hurst or Grapevine where I know my shopping experience will be significantly smoother.