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    Puppy's Palace

    3.5 (2 reviews)

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    1 year ago

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    Pet Supplies Plus

    Pet Supplies Plus

    (49 reviews)

    This is a true community store! Very helpful and friendly staff. I have been coming here since…read morethey opened and they always greet me and make me feel welcome. When I get large bags of dog food, they always ask if I need someone to carry it out for me. Last time I rated this store was 5 years ago, so for me and my several time a week experiences here, they have always been and continue to be positive. They also partner with different vets and offer discounted shot and wellness exams and a discount, I get discount coupons from their mailer and they also parter with local rescues. Oh, they also have a great dog wash center. If you are in the area, swing on by and give them a try.

    I had to go to the location on Heritage Trace during the recent thunderstorm because I thought I…read morestill had one of the Heavenly Hounds calming brownies left for my girl, Luna, but discovered I didn't when the epic thunder started out of nowhere. Luna is extremely afraid of storms and the HH brownies, though they don't stop her trembling, fear, and hiding, are the only things that she will eat that do help get her through storms. And pet supplies plus is the only store near us that carries them. The next closest store that carries Heavenly Hounds brownies is the Hollywood Feed in Keller! When I left the house, the storm had just started and the rain and wind weren't too bad yet. I had about 15 minutes to make it to the store before they closed. About five minutes into my drive, the wind and rain got crazy. I was having to deal with cars stopped in the road, tree limbs, flying across the road, and huge areas with pooling water. If I hadn't been on a mission, it would've definitely made more sense to pull over and wait for the storm to let up. The whole way there I was just hoping that the store hadn't closed early because of the severe weather. When I pulled up, I saw the store lights were still on and there were still cars in the parking lot. I had made it there with about six minutes till closing. I left my car running and jumped out, making my way to the door through the rain. When I got to the door, there were about five employees inside, trying to get the door open. The man with the key was having so much trouble with it. He finally told me to push on the door while he jiggled the key in the lock. Thankfully, it finally opened and I could get in out of the rain. All the employees were so nice and apologizing profusely for the door being locked and me having to wait in the rain. They said that they only locked it because the wind had picked up so much that the doors were swinging on the hinge and they were afraid they were going to break off of the hinges! I told him it wasn't a problem and explained why I was there while making my way to the aisle to grab a couple of the brownies. On my way to the register I let them know how quickly the storm had picked up and what I had just driven through, including probable small hail, all because I was a crazy pet parent! I suggested if they didn't have to leave right away that they should wait it out in the store before heading home. One of the employees said I should probably wait there until it let up, but I reminded her that I had my Luna at home waiting for me, probably under a chair somewhere. The man ringing me up was so nice! He said he totally understood and that he was giving me the "crazy pet parent discount ". This was a crazy trip, but the employees all made the experience better by being so friendly and understanding. I'm definitely grateful that Pet Supply Plus carries the Heavenly Hounds brownies, and understands crazy pet parents like me!

    PetSmart

    PetSmart

    (81 reviews)

    Far North

    I've tried coming here a few times for the self-serve dog wash because the signs outside say…read morewalk-ins are welcome. Every time I show up, I'm told they only take appointments. It's frustrating and honestly feels misleading when the signs say one thing and the staff says another. At this point it really seems like a management problem. Fixing signs and giving clear info isn't complicated, and it shouldn't keep happening over and over. Corporate needs to come in and take a look at what's going on here, because nothing is changing and customers are the ones wasting their time. Customers also should be compensated for gas and wasting our time, no wonder the company is struggling.

    I recently moved to area and have now tried to place 2 online orders for my pet's food…read more Both times, after I entered my payment info, my orders were cancelled by the store without any explanation. The first time it happened I couldn't even reach the store - no one answered the phone (I let it ring for a solid 3 - 4 minutes) and eventually hung up. I contacted PerSmart customer service - they were the ones who informed me the store cancelled the order. The same exact thing happened when I attempted to place another online orders 3 weeks later. I was able to reach the store this time and was basically told they had no idea what happened and that I must have placed the order at another store (I even verified their address to match my order, and they still insisted I placed the order at another store). I was forced to drive to the store (less than 10 minutes away) only to see that 1/2 of the items I "ordered" wasn't even available, even though the items were listed as "in stock". I had approximately 25 - 30 small cans of cat food and some miscellaneous treats and toys to ring up...the associate at the register seriously asked me if I wanted a shopping bag for my purchase. How else was I planning to carry all those items from the store to my car, then my car to my home? This was the least customer friendly experience I've ever had at PetSmart. As inconvenient as the situation is for me not being able to shop at this location, I'll drive out of my way to either Hurst or Grapevine where I know my shopping experience will be significantly smoother.

    Puppy's Palace - pets - Updated May 2026

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