Nice collection of corals. Friendly staff, and nice sale going on now , all types and all pricesread more

Everything is on the expensive side. Making fools of buyers !…read more Do not be a fooled with their 50% sales. Prices are jacked up from usual and then discounted. saw a bunch of people commenting the same on their FB page, but seems to be promptly kicked out. staff are friendly as long as you are buying something. I will wait/drive to Dallas North for any further purchases where the prices are much more transparent on their website and has a larger collection. The Petcos close by are a decent alternative for anything minor.

Just got started back up in the hobby after being out since 2011. Previously I was a reef keeper…read morefrom 2007 to 2011 and gave it up for a move. Got my tank started with recommendations from knowledgable folks here. Bought some PNS Deepcycle to get started and just started with their Margarita Mix and Pods.

Went in because I was looking to start my own tank. No one came and said a word to us for over 10…read moremins. Walked right past us multiple times and didn't say a word. They only acknowledged their regulars. By the time the lady FINALLY asked us what we needed, she couldn't even answer our questions because she kept stopping to talk to her regulars. Really made us feel unwelcome and like we were interrupting her social time. Additionally, we pointed out one tank where one of the fish was being incessantly bullied and another tank with a dead fish, and all she goes is "hmm yep looks like it" and then walks back to the front and continues talking to her regulars. Absolutely no help and her lack of concern for the fish conditions makes me wary about purchasing anything from there. Ended up going to another store that had incredible service and I now have a wonderful set up. Would NOT recommend this place and certainly wouldn't ever spend a dime here out of principle.

This is a true community store! Very helpful and friendly staff. I have been coming here since…read morethey opened and they always greet me and make me feel welcome. When I get large bags of dog food, they always ask if I need someone to carry it out for me. Last time I rated this store was 5 years ago, so for me and my several time a week experiences here, they have always been and continue to be positive. They also partner with different vets and offer discounted shot and wellness exams and a discount, I get discount coupons from their mailer and they also parter with local rescues. Oh, they also have a great dog wash center. If you are in the area, swing on by and give them a try.

I had to go to the location on Heritage Trace during the recent thunderstorm because I thought I…read morestill had one of the Heavenly Hounds calming brownies left for my girl, Luna, but discovered I didn't when the epic thunder started out of nowhere. Luna is extremely afraid of storms and the HH brownies, though they don't stop her trembling, fear, and hiding, are the only things that she will eat that do help get her through storms. And pet supplies plus is the only store near us that carries them. The next closest store that carries Heavenly Hounds brownies is the Hollywood Feed in Keller! When I left the house, the storm had just started and the rain and wind weren't too bad yet. I had about 15 minutes to make it to the store before they closed. About five minutes into my drive, the wind and rain got crazy. I was having to deal with cars stopped in the road, tree limbs, flying across the road, and huge areas with pooling water. If I hadn't been on a mission, it would've definitely made more sense to pull over and wait for the storm to let up. The whole way there I was just hoping that the store hadn't closed early because of the severe weather. When I pulled up, I saw the store lights were still on and there were still cars in the parking lot. I had made it there with about six minutes till closing. I left my car running and jumped out, making my way to the door through the rain. When I got to the door, there were about five employees inside, trying to get the door open. The man with the key was having so much trouble with it. He finally told me to push on the door while he jiggled the key in the lock. Thankfully, it finally opened and I could get in out of the rain. All the employees were so nice and apologizing profusely for the door being locked and me having to wait in the rain. They said that they only locked it because the wind had picked up so much that the doors were swinging on the hinge and they were afraid they were going to break off of the hinges! I told him it wasn't a problem and explained why I was there while making my way to the aisle to grab a couple of the brownies. On my way to the register I let them know how quickly the storm had picked up and what I had just driven through, including probable small hail, all because I was a crazy pet parent! I suggested if they didn't have to leave right away that they should wait it out in the store before heading home. One of the employees said I should probably wait there until it let up, but I reminded her that I had my Luna at home waiting for me, probably under a chair somewhere. The man ringing me up was so nice! He said he totally understood and that he was giving me the "crazy pet parent discount ". This was a crazy trip, but the employees all made the experience better by being so friendly and understanding. I'm definitely grateful that Pet Supply Plus carries the Heavenly Hounds brownies, and understands crazy pet parents like me!

Riff Reef Aquatics exceeded my expectations. The store had a great selection of fish, and every…read moretank was impeccably clean and well maintained. After being warmly welcomed by Kali I spoke with Dane who was extremely knowledgeable, listened carefully to my situation, and walked me through several options without any pressure. He was professional, courteous, and took the time to make sure I had exactly what I needed before I left. I honestly learned more in 15 minutes talking with him in the store than I did after spending hours researching forums and groups trying to solve issues with my FX6 filter setup. It is rare to find someone who genuinely cares more about helping you succeed than simply making a sale. If you want honest advice, real expertise, and customer service that is hard to find these days, this is absolutely the place to go. Dane made sure I left confident in my decisions, and I would highly recommend Riff Reef Aquatics to anyone serious about their aquarium.

They have a lot to choose from fish and live plants. Good prices. Knowledgeable staff. Beautiful…read moreterrarium plants.

Decided to pay this store a visit during my stay in Ft Worth for the Total Eclipse and I have to…read moresay Frank's tanks has a nice selection of products and livestock. Also The Owner Frank is very friendly and knowledgeable. Definitely reccomend anyone in the hobby to pay a visit for their needs.

My wife and I are new to the salt water aquarium hobby. Frank has always treated us as true…read morefriends, and he is always eager to offer advice. His store has a great selection of livestock and supplies. Frank keeps a very clean store and takes a lot of pride in how he does business (as he should). We drive two hours nearly every week to visit Franks Tanks, and for a good reason. Highly, HIGHLY recommend!

Taylor Wheeler is unbelievable. I cannot praise him enough. I was desperate for a service in a town…read moreover an hour away from Wheeler Fish Care. Taylor informed me that he did not work my area but would assist me telephonically with any issues I was having with my aquarium. Within 24 hours, he again texted me saying that he would drive to my locale to provide service to me. This brought tears to my eyes. There is no other service in Granbury, TX. This businessman is exceptional, kind and caring. I was blessed to find him. Thank you Taylor.

We are very happy with Wheeler fish cares excellent service! Highly recommend, Taylor was very…read moreprofessional and we could tell he enjoys his work.

I've tried coming here a few times for the self-serve dog wash because the signs outside say…read morewalk-ins are welcome. Every time I show up, I'm told they only take appointments. It's frustrating and honestly feels misleading when the signs say one thing and the staff says another. At this point it really seems like a management problem. Fixing signs and giving clear info isn't complicated, and it shouldn't keep happening over and over. Corporate needs to come in and take a look at what's going on here, because nothing is changing and customers are the ones wasting their time. Customers also should be compensated for gas and wasting our time, no wonder the company is struggling.

I recently moved to area and have now tried to place 2 online orders for my pet's food…read more Both times, after I entered my payment info, my orders were cancelled by the store without any explanation. The first time it happened I couldn't even reach the store - no one answered the phone (I let it ring for a solid 3 - 4 minutes) and eventually hung up. I contacted PerSmart customer service - they were the ones who informed me the store cancelled the order. The same exact thing happened when I attempted to place another online orders 3 weeks later. I was able to reach the store this time and was basically told they had no idea what happened and that I must have placed the order at another store (I even verified their address to match my order, and they still insisted I placed the order at another store). I was forced to drive to the store (less than 10 minutes away) only to see that 1/2 of the items I "ordered" wasn't even available, even though the items were listed as "in stock". I had approximately 25 - 30 small cans of cat food and some miscellaneous treats and toys to ring up...the associate at the register seriously asked me if I wanted a shopping bag for my purchase. How else was I planning to carry all those items from the store to my car, then my car to my home? This was the least customer friendly experience I've ever had at PetSmart. As inconvenient as the situation is for me not being able to shop at this location, I'll drive out of my way to either Hurst or Grapevine where I know my shopping experience will be significantly smoother.

My picky pup loved her birthday surprise. Staff answered my call and was friendly in person. Hoping…read morethey get more business, there are not a lot of dog bakeries in town!

The dogs always seem to love the treats! The place is also fairly welcoming. However, the cost is a…read morelittle steep and I don't fully understand the whole reward system so wish more insight was offered there.