I usual just go to this Publix only for order pick up & it's always so weird that the workers who bring out the groceries don't even acknowledge you, they just put the grocery in car & leave don't even say thank you have a nice day. It's odd only because Publix is known for costumer service & when I do Kroger pick up they come up to car confirm it's you & than pack up the groceries and say thank you have a nice day when they are done. read more

Through the years customer service at this Publix has been great. However, their prices are really high, unless you buy one and get the second one free. So I pretty much only buy French bread from there and crispy rye bread. I am used to shopping for produce from Aldi or other stores even this is the closest grocery store for me. But back to the customer service. Few days ago I used their quest service counter and was helped by Jared. He was friendly, professional, very helpful and quick. I needed to send money via Western Union and Jared knew exactly how to assist me. So that was most pleasant experience ever for me at this store. read more

Publix - Grocery Near Me - Kennesaw, Georgia

Great location, clean aisles, organized shelves. All of the employees were very friendly and polite. Tons of parking available outside and shopping carts available. read more

Publix - a man walking down a grocery aisle - Grocery Near Me - Kennesaw, Georgia

This location is always clean. Staff are friendly and helpful. The bakery is always stocked up with delicious foods. read more

Publix - SpongeBob cake - Grocery Near Me - Kennesaw, Georgia

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I am so glad they added self checkout. It's not every day you want someone to check you out when you're getting a bottle of lotion and a extra large cucumber read more

The make your own sub / chicken tenders line is ridiculous at this location !! They always have 3-4 workers standing around talking , on phones playing around , literally no one is in line waiting for 20 mins eevytime just to get your order taken ! This location management is very lazy !! Don't get a sub here or the chicken !!' TAKES way too long with these lazy mangers and workers ! For some reason it's only this location ! They def need better management here ! Texting and watching tik tok while you have customers is embarrassing and not professional! Wade green location needs to get with the program ! If you don't wanna work quit read more

HORRIBLE CUSTOMER SERVICE EXPERIENCE Customer Service Manager: Brittany Stewart I am very disappointed to say that I will no longer be shopping here. This was my favorite Publix but their produce has really went downhill. I purchased two packages of Organic Blackberries ($3.99 each) and they were unripe and HARD AS A ROCK. I went to exchange them the next day with my receipt and the customer service manager BRITTANY STEWART would not let me exchange them since I used WIC to purchase them. She said I cannot refund you. I made it very clear that I was not asking for a refund I would like to exchange them and she said there's nothing she can do. What kind of customer service is that? Her attitude was very nonchalant and discourteous and I found it very ill-mannered that she didn't make any other suggestions to help. I guess that's what you get when you have someone that looks like they just rolled out of bed working as a manager. read more

TLDR: Dont sleep on the Publix bakery because their cakes are amazing and affordable!! I got a Barbie cake for my birthday and it was such a good decision. I got a vanilla cake and whip cream as a topping. It was just as good as I remember. The cake isn't too sweet and it's so so so moist. The cake is also just beautiful and less than $100 (I checked with other bakeries and it would always be 100+). read more

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Apparently the friendliest people living in Kennesaw work here because I must had 3 employees come up and say good morning to me when I was here. Plus my cashier was a super charming young man...what a great place..... It's off of Wade Green and Wooten Lake Road. It's a hopping little area. Its got the following business either in the same shopping center and or within stone's throw... Suntrust Bank (located on the inside) Chase bank Papa John's Subway Burger King GoodWill Donation Center (takes only donations. No retail store) PNC Bank Great Clips Happy China Wade Green Bottle Shop Guston's Grille Payless Shoe Source Like I said...super friendly people here. You can't go wrong shopping at this Publix... read more

Publix - Grocery Near Me - Kennesaw, Georgia

The worst experience I've ever had at a Publix deli !!!!!! I proceed to walk to counter not a single person is in like mind you there is 4 / FOUR People working All working at the sub station I walk up to the counter one says "we'll be with you shortly " I wait . The whole 7 minutes I was standing no one comes up to get a sub just me . Now I'm 9 minutes in a person walks up to the counter instantly one of the works says "What can we get you today " *proceeds to get his sandwich bread of choice . I was livid At this point I looked at all of them in the eyes and firmly said "I've been standing here waiting for more then 5 minutes " and walked out of the store Then I proceeded to text my wife who also said this happened to her last Sunday read more

Publix - Grocery Near Me - Kennesaw, Georgia

Terrible. Probably the worst Publix I've ever been to. I had a question on where an item was and I noticed there was a manager standing around talking to employees. So I kindly asked if she could help me. On her name tag if I remember correctly her name was Cynthia. She snapped her head and asked me to wait. I understood because I may have been interrupting her managing. But then she did not help me and continued to just talk to the employees and I noticed it wasn't because she was managing she was simply just talking. I ended up going to a different employee and asked for help and explained what happened. She shared this manager only talks and never works. Stands around all day. Maybe check your cameras or get a new manager. I shouldn't have to go from employee to employee to find one item unless they don't know. But this was a manager. I will not be back, I will shop at a store where the managers will want to help. read more

We ordered a charitichurie box and the 1) almonds were RANCID 2) meat was so tough and fatty we couldn't even bite through it or chew/swallow it 3) olives had pits and I almost broke a tooth 4) 80% grapes - which is not what they show on-line read more

The only place to get watermelon is Publix! Honestly all of their fresh fruit is superior. Always super sweet and fresh! read more

Publix - Fresh cut watermelon - Grocery Near Me - Kennesaw, Georgia

Great Publix! Friendly staff, clean, organized, and a lot of selections to choose from. Recommend!

I live very close to this store, so it has always been my preferred location for groceries. As with all Publix supermarkets, the customer service is very good and everyone is friendly. I rarely come to the store and can not find what I am looking for. The atmosphere is cheerful and the store is bright. The only issue I have and have been having for some time is the checkout process or mote, specifically payment. Ever since the introduction of the Publix app, or at least the first time I noticed it, I downloaded the app to my phone and used it almost every time I visited the store. One of the features I like best is the payment where I stored a couple of credit cards in my profile. And every time I get to the cashier and pay with the app, the cashiers seem to not know that this payment option exists! For as long as I can remember, going back several months, only ONCE has a cashier assumed I was using the app even as they watched me scan the image using my phone. The one cashier who realized I was using the app did so yesterday, April 24. And I assumed that would be the norm going forward. But this evening, April 25, I scanned the payment screen again with my phone in clear sight of the cashier. She just looked at me and then said, "Sorry, I don't think your card went through!" I then told her it was the Publix app, and she figured it out. She said good night, but it would have been nice if she could have apologized for declaring my credit was declined in earshot of other shoppers. At any rate, it would be nice if management would train the cashier to assume shoppers use Publix's own app to pay in the future. read more

The best always clean especially the bathrooms. The vegetables, and apples are my favorite items. They also have a few island products Grace. The cashier's are the best. read more

In all honesty I should write two reviews as I ordered a Birthday Cake and Wings for my granddaughter's Sweet Sixteen. 8/14/21 The Science themed Birthday Cake created at the Bakery was phenomenal. If I could give it 10 stars that would only be minimally fair. Everyone was amazed. On the other hand the $46.00 that I spent on an assortment of wigs were very disappointing. I have shopped this store for over seven years and this was the only time I can say I had and issue. The store is always clean the Customer Service is stellar. These wings were old pre heated dry and re-seasoned to cover up the lack of freshness that would have come from wings prepared the same day.. Everyone including a 6 year old complained. I won't make that mistake again read more

I always felt Publix was the love child of Kroger and Whole Foods. Prices are little high then they should be but the quality of the food is worth it. Their fresh produce are better than most Farmers Markets never tasted a bad especially if it's in season. The seafood could use a little more variety. The staff are so polite and helpful reminds me of the staff at a chick fila spot. read more

Publix - Grocery Near Me - Kennesaw, Georgia

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When I am in Georgia I head out to Publix.as Publix is not in Texas. I love the store and think it is the best in the USA. When my Mother moved to Tampa from NY she introduced me to Publix. Which she referred to as "my Publix". Now I visit a friend in Winter Park who Took me there twice over Thanksgiving read more

The Deli has been really inconsistent lately. I am not pleased with my order of chicken wings. The quality of the wings, are very poor, and not edible. read more

Publix - Lemon Pepper Wings - Grocery Near Me - Kennesaw, Georgia

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I've been coming to this location for a few years now and even though there's a location closer to where I live, I still choose to drive here. The people here are "on a first name basis" type friendly and go out of their way to say hi or assist you with anything you need. read more

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The Publix deli is extremely slow. If there are only 4 people in like you should expect to be in line for at least 30 minutes.

I usually don't give reviews for grocery stores just because it is usually such a mundane experience. This Publix has, by far, the friendliest staff of any grocery store I have ever been in. Most of the time you go through the experience of grocery shopping on autopilot. I definitely stop and notice how polite everyone is. I worked in a grocery store in high school, I know how hard it is to stay alert and sociable towards customers all day, but the staff at this Publix delivers. EDIT: One more thing I want to mention. It's sort of a weird call out, but the employees at this Publix just seem more "put together" than employees at other grocery stores. It's clear by the way the employees present themselves that they take pride in their jobs. read more

I feel badly for all the people who live too far away to come to this Publix - because this is surely the BEST Publix. I have been a loyal customer of this Publix since the day they opened their doors. I imagine I might find cheaper at some other place, but I believe you get what you pay for. I prefer to shop where I am greeted by name, where assistance is available and cheerfully offered, where the employees seem better trained and just nicer! Sure, they have busy times, and get caught short-handed, but it is clear they try hard to please. Because I am visually impaired, I need assistance with my grocery shopping. The kind folks at my Publix never fail to amaze me with their patience and helpfulness as we go through the aisles and they help me locate the items on my list. They consistently pick out items with the same care they would if they were shopping for themselves, even pointing out sales I might not be aware of. The sales Publix runs work perfectly for me too. I am single and at Publix when they have a BOGO (Buy One Get One free), I can buy just one item for 1/2 price. To the best of my knowledge most other stores don't permit that. It would take me a lifetime to use up, say, two jars of mayonaise. I prefer to get one at half price! It is a nice group of people they have there. I'll be there again before the week is out! read more

This Publix is a little more expensive than the Kroger down the street(i believe this is the case for most of the stores) but i go there mainly for the cheesecake and deli. The staff is very friendly and helpful and i can just go up to any of them if i have a question without being intimidated. Not that i get intimidated easily but just saying....Its clean but i wish they have a self checkout. I believe i have seen that at only one Publix(Smyrna location...Paces Ferry i think). Only reason why i go to Kroger instead of the Publix is for gas and Coke which is like 30 cents cheaper. I love coke but it can be an expensive habit especially if i finished a 12 pack in 3 days. :( Either way, i dont feel icky walking in there to either do hardcore grocery shopping or to get a sub from the Deli. And another plus, there's a liquor store next door so i can grab a bottle of tequila to go with whatever mixer i get from there!!!! read more

I give them 2 stars, but it's a store with two very different experiences. On the one hand, the people who work in the pharmacy and the cashiers are all great. One of the pharmacists who used to work there really helped me a lot during my cancer. And the pharmacists and techs there now are all great. The cashiers, especially Linda, are all very friendly and efficient. On the other hand, the produce and deli departments are both poor excuses for a store of this size (having managed grocery stores in a previous life, I do have some knowledge about how they work). Just today, as I was waiting for some cold cuts, I was bypassed by a clerk who knew the couple who was already being served as she took and started the rest of their order. So you end up having two clerks waiting on one couple while others are waiting around. They often do not understand the words "thin-sliced" -- there have been times where they start off slicing the cold cuts thinly but then press down and end up cutting it much thicker than they should. Produce is frequently filled with vegetables and fruits at the end of their shelf lives. Zucchini might be on sale, but they have some packaged up and the loose ones will look like crap. Produce does not last very long when I bring it home. I've been going here 6 years, and I'm looking forward to finding other options in the area. read more

Pharmacy is pathetically slow for flu shots. Made reservations online- arrived 15 minutes early and have waited35 minutes with nothing happening except excuses. I was told three were in front of me. Don't know where the other two are but next year I'll go elsewhere. read more

Had a good selection on food comparable to a Kroger. Had nice customer service. The cashier was vary friendly and easy to work with.

Fagan and Toure in the deli are awesome. I really appreciate how Fagan actually spread the meat out for my wrap rather than putting a big chunk on. Thanks Fagan!! read more

I ordered a Birthday cake from the bakery at Publix on Wade Green a while back and was very disappointed with the cake. I discussed with the lady in the bakery when ordering the cake exactly what I wanted, The decorations and trim was a hot mess....very non professional. I did not pick the cake up I had a family members instead.. I was already at the location that the gathering was held therefore the cake arrived later. Have photo also but was not able to upload.. read more

The publix on wade green was giving me a really hard time when I asked for a larger cake box

The staff is always friendly and will go the extra mile to help.

We all know that Publix is known for providing exemplary customer service and fresh food. This location has to be the best in the chain. Everyone that I have interacted with there has been wonderful. The employees there are genuinely glad to see me. I have been to their sister stores around where I live, but will drive out of my way just to go to this location. Great job! read more

I'm a big fan of Publix subs. I get them all the time. I came by this public today to grab a sandwich. Worst Customer service I have ever seen at the deli counter. Corp Publix..... send help! read more

The customer service is unreal in this store! I shop here almost daily, and I've never been treated so kindly! The deli workers make some of the best sandwiches and the cashiers are all very kind. This store also has some of the best managers, Tori especially (deli manager). They go above and beyond like no other grocery store. Because of this, I will continue to shop here! Keep up the great work Publix! read more

Ever since I was born my family always comes to this Publix for groceries. Two of the cashiers saw me grow up and even works out with my mom at LA Fitness. Three of my friends work here too and their the nicest people to anyone and everyone they meet. Overwhelmed with nostalgia every time I walk through those doors. read more

Worst customer service ever. Not only was the customer service terrible but no one acknowledged me nor was I properly greeted! When I was finally helped I asked for a chicken tender salad only to be told that there were pre-made salads up front! WOW!!!!!!! I will never come back to this location again! I don't appreciate the terrible service I experienced! read more

The only person at the deli counter and stood there for 20 minutes waiting to be helped. Donovan only acknowledged me for 2 seconds when I first walked up to say he would get to me when he could but he was working on online orders. Why you can't help a customer standing in front of you for 20 minutes or at least call and ask for help is beyond me. Guess I will just be going to Kroger for all my deli needs. read more

Higher prices than Kroger but a nicer shopping experience with better selection--especially in produce and deli. Usually no long checkout lines either. I go there when looking for sale items and harder to find fruits and veggies. read more

Publix is more high quality than your basic Kroger or other low priced food market. With that said, the staff is so helpful and friendly. The quality of the produce and meats are superb. This is a great Publix! read more