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    Public Storage

    3.6 (22 reviews)
    Open 6:00 am - 9:00 pm

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    3 years ago

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    4 years ago

    Helpful and best rate in my area. Sam was very nice and helpful and the app is easy to use.

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    6 years ago

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    4 years ago

    Easiest process! Exceptional customer service! Amazing door to door in one day! Seamless, love the digital check in.

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    4 years ago

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    4 years ago

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    6 years ago

    I have never rented a storage unit before, but Andrea made it seamless and very easy. She is awesome!

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    9 years ago

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    4 years ago

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    5 years ago

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    13 years ago

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    6 years ago

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    12 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    7 years ago

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    9 years ago

    Needed storage after flooded basement. Glen very friendly and helpful! They set up auto payments. Only problem is hilly areas around sheds,

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    9 years ago

    There are never any carts around to help with moving items to your storage unit.

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    8 years ago

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    She is always super helpful and very informative.

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    Public Storage

    Public Storage

    (17 reviews)

    This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

    Cami, property manager, was outstanding! Went above & beyond to help me with a tricky move! She's a…read moregem!

    Public Storage - selfstorage - Updated May 2026

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