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    A Storage Inn - Ballwin

    4.3 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    U-Haul of Ballwin

    U-Haul of Ballwin

    (21 reviews)

    Went to this store yesterday to get my propane tank filled. Store associate, Jaylin, came out to…read morefill the tank. After filling the tank, he proceeded to wrench down the valve several times. I asked him to stop as it makes it especially difficult to open it again and wears out the valve. He ignored my request and continued to tighten the valve further. We went into the store to pay and I asked him why he continued to tighten the valve when I asked him to stop. He said it was "a safety issue" and kept arguing with me about it after I told him why I wanted him to stop. He then starts swearing at me, threatening me, and telling me to get out of the store. I told him I wouldn't leave until he gave me a receipt. He said their printer was down and he couldn't give me a receipt. I said he needed to hand write me one then. He proceeds to write out the receipt on a one inch square PostIt note. Completely unprofessional. I asked for the store owner's contact information and he gave me the store manager's card. I left a message immediately afterward on the manager's cell phone. It's now 1:30pm the next day and I've yet to have the call returned. This company is unprofessional and not focused on well-being of their customers or their customer's property. Not only due to the experience above, but also because every time that I have been in the store, NONE of the employees are wearing masks even though there is a sign on the door that says customers are required to wear a mask before entering. Hypocritical and definitely not focused on safety as Jaylin claimed. Needless to say, I will not be returning to this location and I highly recommend no one else give their business to this shady enterprise. To do so only encourages their terrible behavior.

    I made appt online to have hitch installed on my car. The man checking me in said it would take two…read morehours. Went back two hours later and they hadn't started the work. I asked a woman outside about my car and she seemed annoyed - she told me to go inside. I asked another woman about my car and she told me she had no knowledge about it or when the man would get to it. I understand if they were overbooked, however, I have issue with poor customer service. Someone could have called me about the delay since they didn't appear to be understaffed - I saw three people with company t-shirts. The people were unfriendly and indifferent. Won't give business to this place, so I left with my car and rebooked at another location.

    AAA Storage

    AAA Storage

    (5 reviews)

    If I could give this storage facility a ZERO stars I would ! THIS COMPANY ONLY WANTS YOUR MONEY !…read moreDo not waste your time or money with this type of business. Leanna Chapman is the most unprofessional office manager I have ever come across. This family owned business should be shut down due to her lack of professionalism and failure to be honest with customers. The amount of times she has been caught in a lie in just single conversation between two people is unbelievable. Then when confronted she acts like she doesn't know what is being spoke upon . Leanna verbally denied being told that there was a MICE issue in the unit I had been renting. When I personally told her staff. I have also spoke with other customers having to deal with the same issues when it comes to Leanna's lack of professionalism . Then she verbally lied and stated that payments were received late when that couldn't be possible when the payments are automatically withdrawn from a credit card . When asked for the records she denied she could even provide them to occupant on lease . She later recanted and ADMITTED the knowing about mice issue on the grounds . Now that I have spoken up with extreme frustration due to the unit being infested I am being sent a 30 day vacate . Very unsettling that after a YEAR nothing was an issue only once I started speaking up about the facilities being nasty and speaking to other customers that also noticed mice feces as well. Not to mention as soon as Leann realized I was a BLACK WOMEN she began to racially profile me and began spreading more lies . Stating I was "banging" on the office door when I have the video RECORED of knocking to turn in a 30 day move out . Leann refused to open to door so the document could be turned in ! TAKE YOUR MONEY ELSEWHERE! Now reading other reviews I see I am NOT the only customer to is saying the exact same thing about Leanna and the grounds ! I wish I knew then what I know NOW ! Example of a Terrible family owned business.

    We moved our belongings from a very clean house to this storage unit when moving. We left that…read morestorage unit for 7 months. When it came time for moving day we paid for a U-Haul and paid movers to move our belongings to our new home. When they showed up asphalt was being poured right in front of our unit. We were told there were signs posted as a warning. The signs posted said the weekend before. We paid all of that for nothing with no money back. When we were finally able to move our belongings we found several mice and nests mice have made. This was utterly disgusting and ruined my sons toys, stuffed animals, and a leather couch. We contacted the property manager about this situation with mice and were told there was nothing to be done because we didn't get insurance. Absolutely disgusted with this facility. We put mice traps in our newly built home due to some of our belongings in the garage from the unit and our trap have caught mice. We may now be infested at our new home. This is a warning to anyone looking to store their belongings to never consider this place. Completely unprofessional and no compensation for our belongings or the U-Haul and movers we paid for.

    A Storage Inn - Ballwin - selfstorage - Updated May 2026

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