After my retirement during the Summer of 2011, we stored paper files, hard cover and paper back books, furniture, and baby furniture in a large climate controlled unit, removing and replacing the furniture and files from time to time. When I cleared it two weeks ago, the stored files and books were in the same like-new condition as when they were placed in the unit. We found Darlene Hatcher and her colleagues to be exceedingly pleasant and helpful, attentive and appropriately concerned about us...and the possessions which they were protecting. The rate increases through the years were, I feel, modest, with adequate notice provided. The 24/7/52 ground-floor access is helpful. Surprisingly, no leaks, no bugs ! Without hesitation and with marked enthusiasm, I recommend A Storage Inn. James H. Purdy read more

Everyone from Darlene to Norman to a young lady I met today have been very helpful and courteous in serving my needs to use A Storage Inn. This is the second time I have used their services. Both times I needed a place to store my handicapped son's furniture and personal belongings as he moved from apartment back to our home and then back out on his own again. On both occasions we had very little time to make the move but we got it done because the folks at A Storage Inn were always there: coming and going. They saw to it we needed the right size storage room and made it available even when they were crowded. They always managed to squeeze us in. Thanks A Storage Inn, we would use you again. Lawrence Moore Manchester MO read more

I would like to give 10 stars if it were possible. Our company has had our storage unit there since 2007. In the last year, our service has been outstanding, prior to that it was also very good. However, my lock was damaged and I couldn't get into the unit. My thought was that I needed to call a locksmith. The kind people at the facility came out and the poor man worked for twenty minutes in order to help me on a very hot day. What great customer service, I would always refer someone to this particular facility. He was able to get it open for me and when I asked how much I owed him, he said nothing. Couldn't say anything better about any other company. Thank you read more

As a storage rental site is concerned, I have met the manager but one time. She was helpful in determining the appropriate rental size. There was no overzealous upselling involved. I explained to her what I needed to store, and she found the right size. The rental fee is reasonable (just hope it won't increase for some time now!) The location is excellent and the unit was presented to me in fine condition. Best part, I have 24/7/365 access to the unit and I don't have to travel all the way down to Fenton to access my belongings! All-in-all, a good experience. Bob M. read more

I have been doing business with A Storage Inn for a decade. They are conveniently located, the entire facility is clean and well kep. Recently I had a need to get a bigger storage space. The Manager on site and her staff was very helpful and assisted me in securing the new space immediately. They even adjusted the rent while we tranferred from the old space to the new. Darlene, Manger on site, is accomodative and easy to work with. I had some issues with the rolling storage door. She and her staff took care of it at my convenience. I recommend their facility. read more

A Storage Inn has been my first and only choice for a storage unit since I began renting earlier this year. The most important elements of this company are 1) the convenient location (Manchester Road), 2) the fact that there are absolutely no steps involved in loading in or out, 3) the fact that I am able to pull my vehicle directly in front of the door to my unit, 4) secured entry onto the facility grounds, 5) controlled climate, and--of course-- 6) 24 hour access. I would recommend without hesitation this company for any storage needs to anyone who asked. read more

I had a very good experience at A Storage Inn - Ballwin. When my daughter finished college, we left some of her belongings there because of the possibility that she might move back to St. Louis. For two years, we rented one of the storage units. The staff is helpful, considerate, a pleasure to work with, and they communicate very well. The prices are very reasonable, and they did not raise them during our stay. I would highly recommend A Storage Inn - Ballwin and am grateful for my pleasant two-year experience there. read more

I have been very happy with this storage facility. I started with a smaller unit & then moved to a larger one with no problem. From the start, the employees are friendly, efficient & accommodating. (There are always cookies in the cookie jar in the office, too!) There is 24-hour access to your unit by entering a code to open the electronic gate. It is safe, secure, & extremely convenient to be able to drive up next to the unit to load or unload. I would highly recommend A Storage Inn! read more

We have had a unit here for several years, and with several different managers. The current management runs the place in a most professional manner. They regularly inspect the units, and I was very pleased when a burnt out light bulb was replaced without my asking. They also replaced the fixture when the old one got tricky to use. I would have to pull the string from several different angles to turn the light off and on. I would recommend A Storage Inn to anyone with a storage need. read more

Even though a storage unit is not a usual monthly expense Darlene has made it easier to face every 30 days. She is a very valuable asset to your company. From the first day to the present she has helped me find the best solution to my needs. ( size of units,condensing into one from two, and payment reminders) She is the first impression of what makes your company better than the one down the street. She is a keeper. Edmund Conley read more

What a fantastic storage facility. Our office currently has three units with them. My previous office had a unit with a different facility. What a difference between the two facilities. Darlene is the difference. Always helpful, professional and one of the most pleasant business people I have dealt with. She always has a smile on her face. The facility is well maintained. I would highly recommend them. read more

I have had rental units for many years at A Storage Inn - Ballwin and have been very satisfied with the service. Darlene is always friendly, efficient, and helpful. Recently, I needed to conduct some business about one of my units, and Norman was very available in providing information and assistance. He is a great asset to the business. Thank you, A Storage Inn - Ballwin, for your valuable service! read more

I have been renting a storage unit from "A Storage Inn" for the past six years. Their rates are quite fair and their service is excellent. Its good to know that my possessions are safe at their facility. Darlene and the staff at "A Storage Inn" have always been both friendly and professional. I would highly recommend their services to those needing a clean safe place to store their "extra things". read more

This location has been here for decades and is very convenient to get to and use. The property is clean and well managed and the units are in good condition. I recently rented a couple of units at a very reasonable price for the market. The management was helpful, informed and professional throughout the rental process. I would recommend this location to others. read more

Awesome friendly company, used them to keep our furniture in while we had our house on the market, a few months into renting our unit we realized we needed a larger one. Darlene helped us find the perfect size and worked with us to make sure we know overcharged from switching to the smaller unit to the larger one. Very friendly and reasonable.! read more

Renting at A Storage Inn was simple and fast. Darlene made everything go so smoothly. The location is fantastic and it is very safe and well lit. The units Darlene showed us were all clean and ready to move into to. I highly recommend A Storage Inn---it is safe, clean, reasonable and Darlene is a joy to work with. read more

Great place. Clean and well kept. Management is very responsive. Setting up the rental was very easy and professional. The storage unit is in great shape. I'm going to consolidate to this location from another provider. This place is great. read more

Hands down the Best experience I've had with a business during this whole pandemic. It really shows they care about their customers. I was in and out very fast AND their prices were Exactly what I was hoping for. Very pleased! -Jeff read more

Excellent facility- Truly excellent professional & friendly staff. A very clean well run and SAFE campus. Been with them for long while and feel fortunate to be so close to the site. You can't go wrong! J Lowe Manchester MO read more