Excellent service from a local, more reasonably priced business…read more Talk directly to the local office without going through an out-of-town screening process. Highly recommend this moving business.

The team was excellent. Moved a refrigerator from my in-laws home to mine. Tight squeeze getting…read moreit out but the team figured it out. Great team; would highly recommend.

I rented unit #126 from April 2024 to December 2024. An employee named Blake Borders accused me of…read moreputting a stick in the gate one day and not punching in my access code in order to sneak in, which I never did. Also, an employee stole my lock one day to illegally make a copy of my key and on different occasions, stole my birth certificate, debit cards, and state ID's out of my unit. I later found out that I was being illegally recorded here (I'm not talking about the cameras they have all over the place to legally record everyone. I'm talking about I was individually illegally recorded at all times, even in the restroom, where there are no cameras.) I'm currently in the process of having the FBI and US Department of Justice investigate this place. I'd suggest you go elsewhere if you want to keep your belongings safe. Also, the front gate wouldn't work a couple times when I needed to access my unit in order to get my work clothes, which almost made me miss work.

(((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you…read moreinto making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: "Hurry...Hurry...Hurry.... storage units are renting fast"....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their "FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers. After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know. Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing. This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business. Public Storage has terrible reviews on the internet. That's KARMA! This is from another review and says it all: "Beware they make it very difficult to stop a rental when you are done with the space. There is nowhere on their app or webpage to stop rental and when you call they say they stopped it but continue to charge you. Very bad place to do business with". READ THE COMPLAINTS!!

Rhonda is awesome. our experience has been great. We are moving and rented stora units for the…read morefirst time (3). The facility at 9900 Big Bend is clean, easily accessible and safe. Rhonda goes above and beyond managing the facility. Thank you. Paul and Shelley

The absolute worst. We've been renting from them indoors, climate controlled 10x10 unit for 3…read moreyears. Ownership has changed at least 3 or 4 times. The latest set is unbelievably bad. Nothing works. AC went out over 2 months ago, they had a sign in the elevator that they were working on it for 6 weeks. The sign came down; but now rather than fixing it they claim the units aren't climate controlled. Elevator is broken half the time. The only thing you can count on is they will jack up your rent regularly. Whoever is working the phone now, is not the least bit pleasant.

The movers very polite but I would not recommend this company two men and a truck ripe offs. For a…read moresimple move $980.00 that is outrageous.

The crew of four men were extremely courteous and hard working. When anticipated space for certain…read moreitems in new house didn't work they readily moved them to new spots. The scheduler asked good questions to help me make the decisions needed to book their services. She was easy to work with, reassured me that changes could be made if needed and made sure I understood contract. The bill actually came in under budget. I would definite hire them again.

To start you get lied every time you talk to them first i was told second month free that was a lie…read morethen I gave up and gave them a hundred the had no change if can believe a business didn't have 35 dollars cha ge the I was told that there was a rate increase. Apparently that was a lie. I was 4 hours late I got a 10 late fee. Im now filing a complaint with the attorney general and the BBB go rent from a good storage company leave jokes alone

A1 is such a delight to work with. The facility is clean and I feel my unit is very secure…read more Customer service is top notch, Cathy is always a pleasure to work with and really goes the extra mile.

It was kind of difficult to put in the order for a pod. I had to take to an individual for quite…read moresome time. However, the process was very easy Delivery was scheduled and it snowed. The delivery was delayed which then I had to reschedule movers and everything regarding my move. I'm not sure if it could be helped or not. Once the pod was delivered, however, everything else was easy. It was expensive but exactly what I needed for my move.

My service has been excellent! This is a stressful time for me & my delivery/driver Marquis…read moreprovided me the type of customer service I need! He payed attention to directions & answered all my questions. My Pod is in a awkward spot on the property, but it was no problem for Marquis. Based off of my first experience with Pods, I will be using them from now on for my moving needs.

Our situation... Needed to move furniture from Kirkwood to Jefferson City for our daughter who…read morejust graduated college. Next to -0- packing or boxing. Estaban and his team were great to work with. They were pleasant, professional and respectful of property. They were also highly efficient and got the pack and load/ unload done quickly so they were respectful of time. They delivered without any issues or concerns. Definitely recommend them.

Dont trust them! All fake reviews on Google. They dont want to work, they just want to charge and…read morerip you off... Extremely frustrated with their services. Undependable! A total scam!