Fantastic! No hidden fees, professional movers, efficient and friendly!…read moreNothing was broken!

If I could give 10 stars, I would! Steven & Rogers were our move crew, Karen helped with payment…read moreand scheduling. Everyone was accommodating with the weather, the locations (2 apartments in opposite sides of town into a house), and everything in between! We will definitely be using them again. Communication Customer service Willingness to help, even though an item wasn't on their inventory list

Jesse came in from another store to help us secure our storage space. she was a bit of sunshine in…read moreour day, professionally friendly and I enjoyed working with her. Great customer service Jesse!

This place is a joke. Do not rent here unless you want a headache! Was told it was open 24 hrs and…read moremy 71 yr old disabled mom got locked out while movers were moving stuff in. Called their customer service which is in India and couldn't get a hold of a manager at all And told she would have to wait till 930 the next day. Finally got someone to call back and useless. Came back 2 days later with new movers and again the code wouldn't work, called India again because nobody seems to actually work in the office. Thankfully they reset the code. I have never encountered such horrible service!!

Rhonda is awesome. our experience has been great. We are moving and rented stora units for the…read morefirst time (3). The facility at 9900 Big Bend is clean, easily accessible and safe. Rhonda goes above and beyond managing the facility. Thank you. Paul and Shelley

The absolute worst. We've been renting from them indoors, climate controlled 10x10 unit for 3…read moreyears. Ownership has changed at least 3 or 4 times. The latest set is unbelievably bad. Nothing works. AC went out over 2 months ago, they had a sign in the elevator that they were working on it for 6 weeks. The sign came down; but now rather than fixing it they claim the units aren't climate controlled. Elevator is broken half the time. The only thing you can count on is they will jack up your rent regularly. Whoever is working the phone now, is not the least bit pleasant.

Fabulous experience with these movers. They were polite, careful, professional, and treated us as…read moreif we were family and as if the items they were moving were as precious to them as they were to us.

We hired two men and a truck to move a dresser and a couple of small items from St Louis to our…read morehouse. After they were finished my wife said she would hire them again in a heartbeat. From my first call to get information to today they did a great job contacting me on a regular basis.

A1 is such a delight to work with. The facility is clean and I feel my unit is very secure…read more Customer service is top notch, Cathy is always a pleasure to work with and really goes the extra mile.

Terrific service. Excellent security. I have been a patron for many years and have felt that my…read morepossessions are safe and secure.

My experience with PODS was extremely disappointing and demonstrated a complete lack of…read morecommunication and customer service. My POD was scheduled for delivery on a Saturday. Throughout the day, my delivery window continued to be pushed back. Around 4:00 p.m., near the end of the first delivery window, I called PODS and was assured that my container was the next stop on the driver's route. After waiting another two hours with no delivery and no update, I called back. This time, I spent more than an hour on the phone before finally reaching someone at the national call center. Only then was I informed that my POD would not be delivered because the driver decided to end their shift early. What is most frustrating is that PODS never contacted me to let me know the delivery would not happen. In fact, the online portal incorrectly showed that my POD had already been delivered. Had I not called, I would have had no idea what was happening. As a result of PODS' failure to communicate, I incurred multiple additional expenses and disruptions. I had to pay a fee to reschedule movers who were booked for Sunday, rearrange another moving appointment later in the week, coordinate with my tenant to extend use of her parking space for the container, and even change a flight to accommodate the delay, resulting in additional out-of-pocket costs. After all of this, PODS offered a credit of just $27.65. Delays can happen, and I understand that unforeseen circumstances arise. What is unacceptable is the complete lack of proactive communication and the amount of time I had to spend chasing down basic information. I wasted more than three hours on the phone that Saturday simply trying to find out where my container was and whether it would arrive. There are many companies offering similar moving and storage services. Based on my experience, I would strongly encourage prospective customers to consider those alternatives. This was one of the worst customer service experiences I have encountered, and PODS showed little interest in taking responsibility for the inconvenience and costs their failure created.

It was kind of difficult to put in the order for a pod. I had to take to an individual for quite…read moresome time. However, the process was very easy Delivery was scheduled and it snowed. The delivery was delayed which then I had to reschedule movers and everything regarding my move. I'm not sure if it could be helped or not. Once the pod was delivered, however, everything else was easy. It was expensive but exactly what I needed for my move.

Our situation... Needed to move furniture from Kirkwood to Jefferson City for our daughter who…read morejust graduated college. Next to -0- packing or boxing. Estaban and his team were great to work with. They were pleasant, professional and respectful of property. They were also highly efficient and got the pack and load/ unload done quickly so they were respectful of time. They delivered without any issues or concerns. Definitely recommend them.

Do not use this company!…read more I trusted them to take care of our belongs as they seemed to be a reputable company. They seemed easy to work with and after just having a baby we wanted movers that were hassle free and trustworthy. (They broke a dresser and a rocker from the nursery) They are fine so long as your expectation is that you just want your items delivered. If you expect them to be in the same condition as they left your house, that's where they fall short. They broke several items and when you file your claim, they initially send you a rather intense email about how it's better to settle for $500 than continue with the process. We chose to continue as our items were worth significantly more than $500. We have now received an offer of about 30-50 cents on the dollar. And 1 item they will not reimburse for because I can't prove that the mid-century modern record counsel was working before they smashed it. Even though I have a photo of the top open right before the move. Long story short- if you do use this company, take photos and videos of all of your belongings to insure that you aren't left with nothing at the end. Or faced with spending even more money to replace the things they broke. They are very expensive and I thought I was hiring a company that stood behind their work. I apparently did not. I am still trying to figure all this out, but it seems to me that if you hire movers and buy insurance you should not be out even more money to replace your furniture that they broke.