Had a space here for about a year. Storing business inventory and equipment overflow.
Despite the posted hours, there only seems to be someone manning the counter about half the time. Aaannd at other times... there are 2 people? How about y'all work on your staff schedule a bit, and make sure there's someone manning the counter 100% of the time, when you folks are open? The front door's locked, more often than not, as well.
Took me around a week to get a space rented, after trying to do it "in-person 3x (nobody there during posted "open" hours). Finally did it on-line, but then had to visit 2 more times to actually get the key to the space. About 10 days total. Lost 3 days of paid space because I didn't have the key yet. No, they didn't reimburse me.
(fwiw... I've worked retail enough, during the course of my lifetime, to know you folks need AT LEAST 2 people on the clock to manage a property of this size.. one person ALWAYS behind the counter and to answer calls. Nobody on-site EVER answers the phone, always goes to corporate answering service)
Would be nice if there was better lighting in/around the individual storage space (this is related to 3 different "indoor" spaces I've rented, and 1 outdoor space). I have to bring a battery powered light to see the back of the unit.
In this current world of "bluetooth this" and "wi-fi that", there should be some wireless/contact-free method of getting past the security gate via the Public Storage phone app. I don't know who picked their nose before punching in their code the time before me. The method of using a gate code on a keypad, a combo of symbols and numbers, is a little antiquated, and rather easy to foul up in the dark or rain, considering how long the actual code is.
Comparison shopping leads me to think the prices are "ok". I chose this location because it's closest to my home. Simple logic there. read more
