I had a few issues and I called Erica at Public Storage and she responded immediately and solved…read moreall my issues beyond my expectations. This level of service is extremely rare. I recommend this location as long as Erica is there.

Termites - I just opened up my CLIMATE CONTROLLED UNIT and started to move my boxes out of the unit…read moreand behold I found, termites coming in from a neighboring unit. They've eaten through two my boxes and are inside them. I called the property manager at 5:10pm on a Friday, even though they are open until 6pm, there was no answer. Left a voicemail for a call back immediately and called several more times, nothing. I contacted the national 1-800 number and the best they can do is open a ticket with the property manager and tell me I should hear back within 24 hours. I did an emergency vacate of my unit and will never recommend this place to anyone! Service - non-existent each time I ever call them including this incident, no answer Environment - lights were broken in hallway for several weeks... but eventually fixed Door locks on climate control building - you can only get them from management, not in the app. Climate control does not mean pest control.

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Jacked up the price 77% over a year. No late payments but I couldn't get anyone to email me back…read moreabout why the rate increased so much so I'm out.

Let me preface to say that I don't write many reviews, good or bad. With that being said, I really…read moreadmire this facility's professionalism and politeness. They don't pressure you in renting a unit you don't need and give helpful suggestions on storing items. They seems to go above and beyond to make sure you have a seamless experience. Over the weekend, I moved out of my unit and hadn't notified them yet. They called me a couple days later after they did their security/inventory check to make sure I was the one who vacated the unit. They are really on top of everything. I would highly recommend them if you need to store your belongings.

The place is clean and dry. The property manager, Dennis, is a gem. You figure he's had to tell…read more100 people the same thing, yet you feel you are the only one. His customer service skills are impeccable with that touch of Texas charm. I have had bad experiences with several storage places. I am happy to have finally found a good one.

Clean facility and very helpful staff to help with anything that comes up. Highly recommend to any…read morebusiness owner looking for warehouse space.

From the owner: Cubework offers flexible warehousing, commercial parking, self-storage, office space, hot desk, and…read moreevent space. Our network of (move-in ready) spaces enables businesses to operate anywhere, without the need for set-up cost or capital investment allowing you to expand your business as you grow.

This apparently is the account management for the Public Storage facility I used in Josey. My unit…read morewas burglarized sometime in the last week. I left messages 3 times yesterday and just left a 4th message, with no response. Worst customer experience ever. Rent here at your own risk!

On December 28 I requested a reservations for one of their units to begin January 4. They sent me…read moreseveral emails and texts along with several calls to finalize my reservations. Note, the reservation was advertised as free and the promotion was first month free. I went to their office 31 December to complete their request. They assigned my unit and gave me the keys even though my reservation wasn't until January 4. They took payment of $70.00 noting it was the administrative fee and for the lock. January 2 I had trouble lining up a moving truck and help with moving so I made room in my garage. No longer needing the storage space. I called to cancel my reservation and requested a refund Since I had never accessed my unit nor had the date I reserved arrived. The person I spoke with said I would not be entitled to a refund. I requested to speak with a manager. I ended up back in the call queue only to get a voicemail. I left a message. No call back to date. I stopped by the office twice today, 1030 and 12n, but the office was locked. I tried calling again but was on hold for over an hour so ended up disconnecting. Is this anyway to run a business?

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

This facility is brand new and everything is clean and very EZ to drive up to!…read more The manager, Tressa, is so sweet and friendly. Definitely goes above and beyond with her customer service even when she doesn't need to. I am referring everyone here!

Absolutely horrible that you can sign a lease for a specific price and within three months they…read moredoubled the rent. Sent me a postcard saying that the promotional period has ended. According to my lease there is no promotional period anywhere on it yet they choose to double the rent. Very dissatisfied customer. $175 for a 10x10 storage is unacceptable.

Excellent customer service!! A real life person actually answered the phone when I called the…read morenumber (which is a miracle in this day and age) and was very friendly and was patient and helped me with my account. That alone will make me a repeat customer.

huge scum- unethical! while the law may allow 30 day notice for a price increase believe me expect…read morean increase every 30 days! Scumbags.

I hate Public storage with everything in me and hope this mf burn to the ground with everyone in…read moreit! For 4 years 4 I've paid on this is storage and they did everything they could to steal my shit and finally did! Disgusting