Susan was the best.... Answered all of my questions and made sure I knew exactly what to expect on my move in date.

This company has the " wow" factor that is missing from so many businesses these days. Being heard and having a positive outcome is outstanding customer care . Peggy is very responsive and handles each situation promptly . Her response time is refreshing and she definitely makes me feel like a valued guest and not just a payment attached to a number. Great job Public Storage! read more

we love Ms Peggy she is super amazing and always polite and always helpful! She lets us know what's going on with our storage and never calls with a attitude read more

It's my first time renting here. right away the five stars on google reviews aren't all real. the lady at the front desk automatically requests and demands that you go to your phone and give them a five-star rating despite barely becoming a customer. as far as I know the entire storage facility has no A/C and no ventilation which means any products that can explode will. The storage areas also look old and outdated like they all have been through it all and all of them have a story to tell. these storage areas are basically death traps as well as giant ovens when the temperature is bad enough. if you bring anything that needs to be cooked it will be completely cooked and overcooked by the time you get back there. I'm not overexaggerating. the temperature is unbearable due to the accumulating heat gathered by the storage units themselves that all areas produce. these storage units were not made in mind to the customer ironically enough but more as an excuse just to take your money rather than give your personal property the special treatment it needs to further sustain it as well as further convince you to remain a customer longer for. also, they have no real sense of security here by only relying on the police and the lady at the front desk seems to be running the entire business herself. they don't even have dogs to release after the place closes for the night. the only place they even considered giving air conditioning and ventilation to is the main office itself for that area and do not offer FREE WI-FI. after that, your personal property is completely at the mercy of mother nature as well as those who want to break into storage lockers and steal your stuff. they will make you buy one of their locks for $20 automatically when you rent out the storage unit. you do not have a choice. ultimately after one day, I can conclude that this place cares more about itself than the customers. It's not really worth the money spent here due to the fact that the company refuses to spend the necessary amount of money on the special perks it needs even if you have to pay extra for them in order to acclimate the customer's wants and needs since every customer is different and not everyone cares about the special perks. Also, you need to bring your own locks and lock them directly over the long metal bar to make it tougher for them to break into your storage unit just to add more security. read more

I had my belongings in the unit since April of 2022 in unit c115 and it was horrible. There was holes in the unit and they had rat traps. I asked the lady why the mouse traps because they have field mice. So I didn't think they would take over my things. The insulation stuff had came down and was all over my stuff. I moved out on Oct. 4 and I had to get rid of my king size mattress set and my breakfast nook table set. And some linen. The insurance they have you purchase says $250 for rodents. What the heck am I gonna do with that my mattress set alone was $2000 I will NEVER EVER rent here if it was the last place on earth. I had to give a star but it's really a 0 stars read more

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Peggy thank you for answering all my questions you were very helpful. Now time to move in.

I rented a unit here this last year and had a smooth experience. They gave me a call shortly after I'd left one day to let me know I hadn't fully locked my unit so I could come back. Which was a huge save lol. The move out process was super simple as well and only took a call to Peggy at the office. She was very friendly and handled all the logistics on her end so I only needed to move my stuff out of unit. read more

We rented 15X10 unit a few months ago and moved out due to SEVERE rat infestation, unit door very difficult to open, low hanging limbs that scratched truck every time we accessed the unit. Several pieces of our property were ruined due to rats and virtually every piece of our property was urinated and defecated on by rats. The gate app never worked to allow exit. I observed what was apparently someone living in an end unit and had an open flame/ bbq going on inside unit. There is an 2" crack in floor of unit that caused us to put wood pallets down to avoid water damage.I left a few of the ruined pieces and was charged a cleaning fee. STAY FAR AWAY FROM THIS STORAGE! read more

Very clean well maintain ed storage facility. The prices are very reasonable. Payments are convenient, you can set up auto pay, which they really push almost to the point of being aggressive. Or you can pay on line. The manager is very knowledgeable, but I do question the process used for training others. The employee training needs revisited. read more

Public Storage - Self Storage Near Me - San Antonio, Texas

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Tamara was outstanding. She answered all of my questions and gave great customer service. Public storage doesn't lie when they say they ensure 100% customer satisfaction. read more

It's hard for me to be excited about a storage unit. This one gets the job done, though. It was extremely easy and fast to get my unit set up - literally thirty minutes of checking out the space, signing some papers, and buying a lock. I hardly ever see another soul here which is pretty nice that it's empty enough for me to pull my car up and block the entire driveway if I want to (I make frequent trips here). Sometimes the door to my unit gets off its tracks and gets stuck to the point where I have to finagle it for awhile, or just crawl limbo-style to get in. That's annoying. And another time, the front gate was off it's tracks so it wouldn't open to let me in and no one was inside the front office to help. Just a few nitpicky things I guess. I'm on auto payment, which is the most convenient thing ever and these guys are religious about taking the payment right on the first. Once, I had to cancel my card and forgot to input my new card information to my Public Storage account so I got charged a pretty massive late fee, which I have a feeling they would have been understanding about if I had explained my situation. read more

We drove around trying the to find the best storage place and the right price around the Austin Hwy, Harry Wurzbach and 410 are and this is by far the best price. Tamara one of the customer service rep on site was very helpful with all information about the unit we needed. We ended up having to go to another Public Location close by because this one doesn't have any climate controlled units. Everything was set up, by Tamara, through the computer so when we got to the other site all we had to do is check in. I highly recommend this site if you don't need a climate controlled unit but if you do there's one on 410 between Harry Wurzbach and Starcrest. Excellent service by Tamara! ;) read more

HAD A FANTASTIC MOVE IN EXPERIENCE Kudos to the highly professional and caring staff at this Austin Highway location. The ladies were super, both on the day I came to register for my unit, and the following day during move-in. In the highly automated and "online" age in which we live, people still do make the difference. Thanks! read more

Incredible customer service: I put in an online reservation request at 9am today, heard back from the office by 9:30, had visited the space by 11:00, and contract done and executed by 11:30. Great online rate, great location, fantastic customer service from Tamara, who expediently addresses my questions! read more

Mrs. Tamara was wonderful and she smiled when she greeted me when I came into the office. She was amazing showing me the unit on how big it was and prices and stuff. This was my first visit there and she made my visit good. read more

UPDATE: I'm updating this review because in the last three years that I have had a storage unit here, it has had a broken security gate several times. I do understand that the security gates can break down from time to time, however I would like to be notified when they are broken. This last time it's been broken for at least two weeks.... that I know of, and when I called to complain about it I was told how they close it at night but it remains open all day long. She also told me that she does security checks throughout the day. Unfortunately those security checks won't do you much good when someone drives in through the gate, takes a bolt cutter and cuts the lock off of someone's storage unit, loads up their truck quickly and drives away. They don't know who is coming in and who is going into other peoples storage units. My rent has been raised every year and they expect me to pay it on time every month, which I do without fail. I feel like since the security gate has been broken for two weeks there should be a percentage reimbursed to me, not 100% of a months rent but a percentage. When I called the office to request this, I was told that was just not going to happen. I went online, got the unit I wanted to reserve and called the facility so that I could view it before deciding. Tamara met me right away! I called other places and no one even answered the phone. She was very sweet and fantastic to my daughter. Tamara showed me the unit and it was what I had wanted. We went back to the office filled out the paperwork and I was all set. This was all done in such a short time. And by the way...I still haven't heard back from the other storage places. Guess THEY didn't want my business! Thanks Tamara you have been great! read more

I rented a space with this location last year. I had a great experience with BJ and Tamara. The two manage the place very well and they're both very nice and friendly. I recommend this location. read more

I rented here for about 16 months (~Apr 2014 - August 2015) - moved out simply because I'm moving to another city. I've been very happy with this location - I pretty much come and go as I please (with the exception of the late overnight hours where they restrict access, which is fairly common with storage facilities), I can set up autopay so I don't worry about a bill each month, and the facility is big enough to allow for driving around and fitting a couple vehicles in the lane, but not so big that it's overwhelming and too busy. Front desk is helpful and responsive. Price went up a few bucks after about a year, but nothing extreme that made me want to move and find somewhere else. Overall, good place to rent! read more

If I could give 0 stars I would. The employees dont give out the same info. After paying over 350$ for past fees for my sisters storage I was still not able to get in after the clerk said it was fine. Idk put yall need to train your people better. Never come here. read more

Tamara is the most helpful and friendly person I have met at a public storage. This is the best location with the best rates! Love this public storage. read more

Tamara was great with getting me setup quickly and with a good unit. I would recommend this location to others with storage needs.

easy time. Tamara was friendly and very helpful, and il the rental process didn't take long at all. solid!

Perhaps the front desk person is kind enough and is at the mercy of corporate in dealing with customers, but the end result is that teaser deals on the sign are not honored and once you are moved in you get rate increases twice a year, so far at about 25% increase. The first increase came at a year and was 13% (I haven't got a wage increase in 6 years...0%!). Now 6-months later it's' gone up again another 12%. Add 'em up for a sweet 25% year for them. A check with the front desk person shows that she did not get a pay raise. Somebody is. I called the corporate office at the front desk person's recommendation to explain my dismay and provide some area field data re rates and sizes. After reading a canned response to my asking about the rate increase, she listened for a moment and then hung up. I would recommend a drive as much as a mile or two for similar or better rates so as to avoid having to do business with these rascals. read more