These guys are AMAZING!! Want to talk about attention to…read moredetail, arriving on time, completing the job ahead of schedule and being beyond professional- they check all the boxes. After a very stressful move to San Antonio from Chicago, they truly saved the day. Without a question the best moving experience I ever had. 5 stars, but you deserve 5000000. Thanks again!!

DO NOT HIRE THEM. Absolutely unacceptable experience. I would NEVERRRRRR use this company again…read more MOVERS STARTED FIGHTING INSIDE MY APARTMENT AND CAUSE A SCENE IN MY FRONT PARKING LOT, TAKING OFF SHIRTS AND SCREAMING AT EACH OTHER. (videos included) I hired this company to move my belongings. and not only was the job left incomplete, but the behavior of the movers was beyond anything I have ever witnessed from a business!!! My bed was never disassembled or moved, and multiple boxes were left behind despite those being part of the move I paid for because the two movers got into a screaming fight. One of them was throwing up in my front yard and throwing paper towels all over my yard. The two movers got into a screaming match with each other in the middle of my apartment complex!! One of them removed his shirt as they appeared ready to fight, while both were yelling loudly in front of my family. One of the movers even began yelling at one of my family members. It was embarrassing, unsafe, and completely unprofessional. Despite having already paid for a two-hour, two-mover service, i was told they don't do that, and the minimum is 3 hours. So after already being charged through my CREDIT card, they asked me to send them money through Zelle/Cash App/Venmo for an extra hour. That raised serious concerns for me about how this company handles billing. When I contacted management, they claimed the move had been completed and offered to deduct one hour from the bill. An hour that should have never had to be paid for to begin with???? They were only there for barely 2 hours before they began screaming at each other. That is not an acceptable resolution when the contracted work was not finished and your employees were fighting in a customer's parking lot. MANAGEMENT WAS NO HELP AT ALL EITHER. TEXTS ATTACHED WITH MANAGEMENT. If you are looking for a professional moving company, I STRONGLY recommend choosing someone else. This was one of the most unprofessional service experiences I have ever had.

I called to get help with my home office, which had become unmanageable. There was stuff all over…read morethe floor, bed, desk. Now my office is a calm and relaxing space. Esmi and Sarah were wonderful, encouraging and so efficient. When I am ready to tackle next big project, will definitely call them again! Highly recommend.

Esmi & Isabel we're amazing! I've been so busy the last 6 months or so that my home had really…read moregotten away from me & it's like once it's so far, it seems insurmountable. But the mess was giving me so much anxiety too! On top of that, it's hard to let someone else into your home & into your mess. But Esmi was so upbeat & communicative & she put me at ease before we even met & throughout the entire appt. They move quickly & assuredly to get things done. Afterward, my home was a new place & I couldn't be happier! We organized my storage unit as well. I'm not a cheap person but I don't like spending money on things I feel I should do for myself. It makes me feel guilty or lazy. But I just realized one day that I needed help to get myself back on track. I chose Esmi because she had top reviews & she was completely worth it! I absolutely am so glad I hired her & would do it again!

Outstanding location with a friendly and helpful staff. Highly recommend their services.read more

Thank you for your response and for clarifying The UPS Store's internal policy on firearm-related…read moreitems. As a law-abiding gun owner, I value open dialogue and respect your right to set store policies. However, I feel compelled to address what appears to be a significant misrepresentation of federal law and an approach that may unnecessarily deter customers from shipping legal firearm parts at your location. To be clear, the item I attempted to ship was a non-serialized trigger, which, under ATF regulations (18 U.S.C. § 922 and 27 CFR § 478), is not classified as a firearm and does not require a Federal Firearms License (FFL) for shipping by private individuals. UPS's own terms allow shipping such parts when compliant with federal law, yet your store's blanket refusal--citing "ATF-related" concerns and a gun store label flagged by Wi-Fi--suggests a policy that goes beyond legal requirements. This was confusing, as the explanation during my visit implied a legal barrier where none exists for non-serialized components. More concerning is your mention of $250,000 fines and 10-year imprisonment for failing to disclose package contents. These penalties apply to shipping complete firearms or prohibited items, not non-regulated parts like a trigger. Implying otherwise risks misleading customers into believing they're breaking the law when they're not. If your store chooses not to ship any firearm-related items, that's your prerogative as a franchisee, but presenting this as a federal mandate or tying it to severe legal consequences feels like an attempt to intimidate rather than inform. Transparency about your store's specific policy--rather than invoking inapplicable ATF rules--would serve the community better. As a Texan and a responsible gun owner, I find this approach frustrating because it creates unnecessary obstacles to maintaining and repairing firearms, which are core to our rights. While your policy doesn't violate the Second Amendment directly, it does burden law-abiding gun owners by limiting access to routine shipping services for legal parts. This is especially striking in a state where firearm ownership is a way of life. For the benefit of others in our community, I'd appreciate clarity: Does your store categorically refuse all firearm-related items, even non-serialized parts that require no FFL? If so, please own that as a store choice, not a legal necessity. If not, what specific parts can be shipped, and how can customers avoid confusion? I'd also welcome recommendations for nearby UPS locations or other carriers that handle these shipments without issue. I'm open to updating my review to reflect a clearer understanding of your policy, provided we can address this openly. My goal is to ensure other gun owners know what to expect when choosing your store for shipping. Thank you for engaging, and I look forward to your response.

Used this company every time I moved , never disappointed always great service !…read moreThe guys are always respectful and professional .

Sergio and team were absolutely amazing today. They moved me from 1 apt to a townhome in 2 hours…read more The price was amazing and the guys are friendly and professional. Highly recommend

I called them up after having a terrible experience with all my sons and it was night and day. Not…read moreonly did they do a great job moving my things, but the crew obviously cared, had great attitudes and went above and beyond with placing items in locations and helping me put things together.

I hired them to pack my mom's stuff and move her across town (in San Antonio) and I have no…read morecomplaints. They showed up exactly on time, they had all of the moving supplies on hand, and there was nothing damaged or broken. I'd hire them again in a heartbeat! The only thing to be aware of (and this might be the case with all moving companies) is they will not move cleaning chemicals or alchohol. However, the movers were kind enough to package this stuff up for us to move ourselves. The guys were very professional and courteous. ZERO complaints.

Terrible! Broke several things packed in boxes marked FRAGILE. I think one of the movers was drunk…read moreor sick. And terrible customer service.

Horrible experience with Chapa's Moving service. One of the guys they sent was hung over, still…read moredrunk or sick. He was very slow. He fell and dropped several of our boxes marked clearly as "fragile". They claimed they were able to take apart and put our sleep number bed together. They took it apart but were not able to put it back together. I called several times to get help for the money I paid to fix the bed and the broken items and they refused to call me back. Do not use them.

Brandon and CJ did such a great job on my move! They were quick, professional, and took great care…read morein their work! Definitely recommend their service and will be using them again for any future moves

The crew was quick and efficient and was able to get the move done. They also went beyond to…read morecomplete the project. I would recommend them. The guys were great.