Such a nice and clean facility!! Nancy made sure everything was explained as how to access the areas and also depart the area efficiently. She was Fantastic!!! read more

They are crooks , after 3 months they raised the rent by 50% without any notice Don't trust them read more

Great facility with solid security and spotless upkeep. Nancy was friendly, helpful, and made everything easy. Highly recommend this location. read more

Rented an RV space today, Ben was the guy who helped me. He was very friendly, knowledgeable and thorough in the rental process. Great job Ben! read more

Do not patronize Public Storage in Rancho Mirage. Their property backs up to 3 homes in my development with a weed and overgrown easement between PS and our homes. The trees are so overgrown that they are a fire hazard. Their droppings fill our pools, block our beautiful views, and bring snakes into our yards. The city only requires them to clean the ground if I file a report. The city will not require them to trim or cut the trees. I have been from contacting the store manager, district manager and their home office with zero response. If they are going to be in a residential area, they need to be a good neighbor. Please do not use or recommend this facility read more

We've had as many as three units at one time down in the Rancho Mirage public storage. They've been absolutely great. Alyssa and Nancy have both been incredible. With setting us up with storage, with following up and finally with closing two of our three units as we finally organized our stuff after a move. I've worked with four different Public Storage facilities and Rancho Mirage is hands down the best...because of the folks who work there! read more

We were looking for an inside unit to accommodate our adventure van. Nancy showed us around and let us know of the different options available. Unfortunately, we were not able to fit our van in the available unit. Nancy was so kind and went above and beyond to try and help us out. Her customer skills are exceptional, and though it didn't work for us this time, we will definitely consider reaching out to her in the future. read more

The service was beyond nice I felt totally at ease and will enjoy doing business with this storage company Nancy was very knowledgeable and very helpful.they truly have a gem working for them.i would recommend this facility to everybody I meet. read more

Nancy at the front desk was very helpful, friendly and informativ. The place was clean inside and out. Easy access and plenty of room to navigate my large vehicle read more

Excellent service Nancy helped me out with my phone app Very professional On top of security read more

Our family has stored moms things for six years! Trusted storage facility, great communication and Nancy is so helpful! They return calls promptly and go out of their way to be helpful! We just moved out and Nancy was so kind to my daughter who was doing the move out on her own on behalf of our family. AAAAA+++++in service and being available. We lived out of state so critical to have great communication! Plus the Public Storage app is very helpful and good! read more

UPDATE: Received a notice that our monthly rate would be going up 40% (over 1,000 a year!). When I inquired about options to avoid this I was told that I could either 1. Reduce the size of the space (not possible for us) or 2. Request a rate increase delay. We did the request and were denied. A regional supervisor said there was no one in the entire company that is able to make an exception, their hands were tied by the "algorithm" that determines the rate. The facility and staff are still wonderful but BEWARE that your rate can significantly increase with only 30 days notice. Very disappointed that Public Storage has chosen to maximize profits over retaining customers. read more

Getting there: Located off the 111 hwy in Rancho Mirage. There is minimal parking outside the gates incase you need to head into the office. Experience: This storage unit was very easy to get setup. The woman who helped my inside the office was very friendly and made sure to tell me everything I needed to know. It was easy to find my unit and gain access. The only thing that I was bummed about was my previous lock that I purchased from a Public Storage unit, I was unable to use on this unit. read more

very friendly and professional service. Location very clean, storage unit easily accessible. Prices extremely reasonable.

I had a pleasant experience at this Public Storage. I needed a storage unit as soon as possible and this location had a few available at the time. I arrived and was greeted by Raymond- very friendly and talkative employee at Public Storage. He seemed really easy going so I felt comfortable asking questions. He helped me find a unit that would best fit my needs. He also brought up how the wind causes sand and dirt to get inside the outdoor units, and he recommended the indoor units. I did decide to go with an indoor unit to protect my things. What I did not appreciate- was the false advertising from the company on the website. The website states first month is only $1 to move-in. It failed to mention some bogus administration fee and the charge/fee for the keys and bolt lock. This was annoying to me. I also discovered that they require you to have insurance on your storage unit so that added an additional $10 every month. I am just annoyed with the false advertising that Public Storage does. I mean my move-in cost was $100 just to move-in, get keys, and with all the hidden taxes and fees. How does that make any sense when it was supposed to be $1??? Also, just a heads up, they might advertise half off first month or deals like that, but when you get there they will tell you the deal is only for the more expensive unit. It's an up-selling gimmick. Annoying!!! I don't know. I don't like the scamming nature. But my stuff is still here for the time being until I can move it out. I'm hoping that will be soon. read more

Good service and secure for my personal belongings. Workers are very respectful and assist with anything I need

Nancy was so kind and easy to work with. Best storage unit and customer service I've used. I'm a designer and I am always needing storage. This one came up and I'm so happy. You can use your phone to get in and out of the gate which is super convenient. The app is very good. read more

A+ ! Their staff knows what customer service is. They accommodate and they do it with a smile and a bright personality behind it. It really was a no hassle and rather pleasant experience. Kudos to the staff! You're the best! read more

We vacated this unit on June 5 and left the lock and key inside the unit. it is ready to occupy by a new tenant. We have been unable to reach anyone on the service team to close our account and partially refund the June 2 payment. This is lousy service. read more

We got an advertised discount which is great. Nancy was very kind and helpful!! It's very well kept .

Thank you Public Storage your amazing customer service and keeping my RV safe. I strongly recommend this facility!

We had a a storage unit at this facility for the past year and Nancy and team (who manage the facility) were always extremely responsive and very nice. This is an extremely clean and safe public storage having rented others in the past. It is also climate controlled and easy to access with the PS app. I would and have recommended this facility. read more

Thank You Nancy for your professionalism. Warm and friendly greeting and getting me established in a temporary unit great for our needs. You've been incredible. Thanks again. Clean AC and responsive read more

Easy great service affordable highly recommend however some of the numbers are missing on the spaces

Train your employees to have actual customer service! Talking over a customer, Interrupting a customer, among other rude things can be found here! The woman working the front desk & answering phones clearly doesnt like her job. or people. read more

The customer service is terrible No one is staffing the office and you are on your own to get any help. in addition, the cell service is terrible so you have to call the phone number for customer service from the very back of the parking lot to get any reception. read more

If you are lucky enough to get Nancy, grab her! Friendly, polite and extremely helpful. I never had a problem before but some how billing got screwed up and Nancy took great care of it. Thank you, Nancy read more

Very friendly manager, units clean and move-in ready. Easy access and temperature controlled. Have rented several times in the past and Public Storage is my go to storage facility! read more

I went into the Rancho mirage location on Hwy 111 today. I had called beforehand and spoken to a nice lady name, Nancy on the phone to make sure someone was present to walk me through my paperwork for my storage unit. She said that she would be there when I arrived, and when I arrived, she was indeed there and was waiting with my paperwork to make it a smooth process. Nancy was very helpful was showing me where my unit was located along with giving me a print out of my gate code as well. customer service was amazing at this location and I will be happy to continue renting from it read more

Everyone at the Public Storage Rancho Mirage highway 111 Location is fantastic to work with. Heli helped me this morning and was so easy to deal with and got the answers that I needed right away from the headquarters group. I was thoroughly impressed. I recommend this company to anyone who values their storage items. read more

If you choose to store there just know that your items are not safe. I had a unit there for over 10 years, and after the manager Steve retired in 2021, someone else took over. They had a broken lock to the door outside and it was not repaired for over 3 months, if not longer. They also kept an additional key to my unit as both keys had not been provided to me when they changed a lock for me that was not working correctly. The manager at that time Steve gave me a lock with one key- it was late in the day and my lock was jammed...so I got a new lock from him...the extra key was never provided, but remained in the office. Steve retired from there about 6 months after that in 2021. The new person took over for a short time, and I think it may have been related to her but cannot accuse without proper proof as I had left a message with them saying I was concerned about their broken locks. When I came back to collect my items three months after that phone message in Oct 2021, everything was gone but the lock was perfectly closed up. My entire unit had been ransacked and I lost all our family heirlooms. The district manager behaved in a very 'suspicious' manner, and when the police interviewed him he provided them with all 'fraudulent' information regarding who he thought may have done it. Fake address, name, and CDL were all not matching anything.....It was all very masked, they refused to run the supposed 'camera' footage for that period, no one helped at all after ten years of storing items and giving the company thousands of dollars.. I would not trust them to provide a safe environment, and I do think it was a complete inside job. Corporate never reached out to me. Sad to have to write this, but be super careful if you value your items. read more

Very helpful front office staff. Clean well kept facilities with wonderful convenient location. I am storing my grand piano and I needed a large space with air conditioning and this worked out perfectly. read more

Don't be fooled by the $1 first month BS. I made a reservation for a 5 X 5 unit online with an introductory rate of $1. Upon arrival that price skyrocketed to $54.00 for the first month. What they don't tell you on their website is that they will level three additional charges on you up front. The first is a $24.00 "administration fee". The second is mandatory insurance at $11.00 per month. The third is the lock that you must purchase from them for $19.00 (No, an ordinary padlock will not work at Public Storage, and the lock they sell you won't work anywhere else). If I hadn't been in such a jam, I would have skipped this business and looked for a more honest pricing scheme in their competitors. read more

No problems and very easy to store items. Our real Estate agent did not show up to give us the keys to our second house and they were really helpful letting us get our items after hours. read more

Our unit was broken into. The individuals used a code to enter property, used a code to enter building, and drilled out our lock and stole thousands of dollars worth of items. This facility did not call the police. They apparently can't track what code was used. Their cameras can't zoom in on plates on vehicle. This happened on Christmas Day. Apparently they called us a couple times, we have no record of voicemails. We received a call on January 31 and they informed us that we had been broken into. We are more upset about the fact that the storage facility takes NO RESPONSIBILITY. Your items are not safe here. They don't have proper security to keep your items secure. They don't have a system to track codes, they don't have a good camera system and they don't feel it's important to report when someone breaks into your unit and steals things. When I asked the employee why they did not call the police, she said. " That's your job". read more

Nancy was fantastic - was kind friendly and very helpful. The unit was perfectly clean - and my whole experience from the beginning to the end was 100%. Paul read more

Great customer service from the very first call, follow up call, completing paper work and parking RV. Very clean.

Alma was professional, friendly and thorough. She took us to the unit, demonstrated how to enter and unlock the unit and then had me unlock and lock the unit. Once we agreed to rent the unit, she prepared the necessary paperwork. She then carefully reviewed the paperwork with me for accuracy prior to having me initial and sign. Once the transaction was done, she walked us out and had me enter our assigned code so that I could test the opening of the security gate. We will have no hesitation referring family and friends in need of storage because of our experience! read more

Very clean they have over 12 cameras overlooking the property which is awesome so you know everything is secure. Steve was very helpful and he is the best so if you want to rent a unit here then he is the guy. read more

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Steve was GREAT. Answered all my questions and took care of all of my storage needs. The facility was spotless clean, security was very noticeable and the customer service was impeccable. I HIGHLY recommend Public Storage, Rancho Mirage and Manager Steve. read more