I had an absolutely horrible experience with Extra Space Storage. I logged in to pay my bill and saw a charge that made no sense, so I called my storage location. Unfortunately, I got Sharon, who was extremely unprofessional and clearly has no idea how to speak to customers or handle even basic criticism. When I asked to speak to a manager, she said she didn't know when he'd be in. I asked for a callback, and she flat-out told me she didn't know if or when he would call then hung up on me while I was still talking. That alone is unacceptable. I called back, and she kept sending me straight to voicemail. When she finally answered, instead of trying to fix anything, she immediately told me to "call corporate" and repeated the number like she couldn't care less. Completely dismissive and unprofessional. So I went to the location in person to actually speak to someone competent. The moment I walked in, she told me to leave. I asked if she was the same person who hung up on me, and she doubled down and kept telling me to leave instead of taking any accountability. She refused to give me her name or the district manager's name, which is ridiculous. Then, to make things worse, she called the police on me and described me by my race multiple times, which was completely unnecessary and inappropriate. The whole situation was humiliating and escalated for no reason other than her inability to act professionally. Ironically, when I called her out for acting like a Karen, she tried to defend herself by saying her son-in-law is Blackwhich had absolutely nothing to do with anything and just made things even more bizarre. After all of this, I still haven't received a single call back from a district manager. The lack of accountability here is unbelievable read more

They do the classic bait & switch. Gave a move in cost to park my rv $80 a month - in 3 months they charged me $130 a month and now 3 months after that $195 a month. What a rip off / run as fast as you can from these guys - never been so ripped off in my life read more

WOW! I wish I could leave 10 stars. As we all know, having to temporarily rent and use a storage unit is about as fun as going to the DMV, or filing your taxes at tax time! But then I found this place....and mostly the manager, Elaine!! My storage unit experience this time has been an awesome one, and that has mostly to do with Elaine. As someone who was in charge of customer satisfaction at a highly stressful job, I know the challenges of providing exceptional customer service , and still keep the office and admin flowing smoothly and efficiently. It's hard y'all! But Elaine does all of that and she does it with a smile and she has several times gone above and beyond to assist me with deliveries to my unit. As someone who works 13 hr shifts and is also in the middle of a building project, I just can't stress enough how much Elaine has taken away some of the stress off of my life during this busy time! And on top of that, the security and cleanliness of the facilities are top notch!! Thanks Elaine, for all big and small ways you help make people's lives better with your kindness and your ability to provide the kind of customer service that is hard to find these days!! read more

Extra Space Storage - Me and Miss Elaine! Best customer service ever! - Self Storage Near Me - Cathedral City, California

Just wanted to remind and warn people That extra space will offer you low introductory rates but guaranteed within 60 days of occupying your space. Your rent will go up sometimes as high as 50%. I've seen it happen time and time again I've moved out of the area but it's happening with the same extra space in this area that I'm in now do not rent. You'll wish you hadn't. read more

My rent was doubled because they painted. Not really worth it but I'm not around to move my things to another facility. Unfortunate because I really enjoyed this facility until this change read more

Olivia was awesome! Very helpful and made sure everything was in order including signing up for the APP and great at explaining every derail. Also was very helpful showing me the potential units. Found a climate control for me. Thank you very much! read more

First of all Elaina Frye location mgr is awesome. If you only dealt with her, it would be perfect. Move in November. I paid a year in advance. Within a few months she was off and I went in, Timothy (I believe his name was) had us "urgently" move spaces because there was screw ends exposed and safety purposes we had to move out until they could resolve it. OMG WTH There was no work order or message to have it corrected. When we finally moved back to our original space. Elaina realized our account was totally messed up, she asked for the accountant to audit so hopefully to correct it. The contract date changed and price DOUBLED during space change. Well that was the beginning. This young man, screwed us so bad our price was doubled with no notice, renewal was moved up by a months. An there accountant could not figure it out or correct it. When they thought they corrected it, it wasn't. I went in August to pay for another year. Keeping in mind, November was my renewal. Surprise the amount was doubled and still October was listed. They had MONTHS resolve this. I packed up and moved out within days. Not worth it read more

Extra Space Storage - Elaina Frye at Extra Space Storage Location Manager - Self Storage Near Me - Cathedral City, California

Best customer service! Olivia was amazing & super friendly! Definitely recommend this location!

Emmanuel is EXCELLENT in Customer Service. He went above on beyond making sure I was/am fully setup, ready to move belongings. Highly recommend! read more

Great place. Considerate, helpful staff and clean, well-monitored facilities. Would definitely recommend them.

Had to order a storage unit last minute for extra bins I couldn't fit in my car when moving so the process ended up being super easy and less stressful! I purchased & signed up for one of their smaller units that was almost the last one available on their website. I got a confirmation email with all the detailed information I needed and even sent me a gate code to automatically head to my unit without even stepping foot into the office which I liked given I was already in a stressed mood. I drove to my unit located on my map & the lock was already in there packaged and ready to use. The unit was clean and freshly sanitized. To have a smooth and efficient check in process without even needing to speak to anyone or physically sign paperwork I was so relieved to have a place to safely store my belongings and I highly recommend! read more

this is your place to go when you need to keep your things somewhere for a while. super helpful manager and she stays on top of things. She also runs a very tight ship. read more

This place is ridiculous. Starting with the rude woman who works the front desk who believes yelling at customers is an appropriate way of working with the public. This is one of the most expensive storage facilities in the desert and it's one of the worst up kept. Peeling paint every where broken locks and gates out of order more often than they are working. Avoid this place at all costs. Don't get lured in at a low ball price only to be shell shocked by their long term fees. Seems like it should be the other way around. Long term tenants getting a break for loyalty but listening to this woman who must be the owner since every other line is "my place ..." and " the way I run things " you are lucky to even be there. Strange way to do business these days I would think. ..." read more

While the people that work there are nice enough and the facility is relatively clean and secure, the escalation in prices over the last couple of years has been extreme and unnecessary. They are gouging. We have been with them for years, but we have had enough. If you sign up with them, beware! The owners are nothing but greedy. read more

Manager is 100% service focused. The facility is clean and the app for remote access is amazing. Super happy customer :)

Please BEWARE! I rented a storage unit 3 months ago at Extra Storage in Cathedral City. My monthly rate increased by 30% not even 4 months into the lease. They fail to tell you that when they are almost at full capacity they can and will raise your rent to whatever they please. I understand a yearly increase, but I just spoke to the manager Elaina and she explained they raise the rent every 5 months and then every 9 months; this making it almost twice a year. They leave all this out when leasing their units so please make sure to ask about these rates. The customer service was great, I just wish they would have been more transparent about all this. A twice a year increase is way to much when increasing by 30%. read more

Elena at Extra Space Storage Cathedral City was very pleasant and efficient, making the whole process of renting a space to store our cars an easy one. And we got a great deal. Highly recommend! read more

Really great service. Eliana was so gracious and helpful. We had to be out of our storage unit as they were closing and this location was convenient. Had checked out the Converse lication, however, they didn't have the size we needed. The gal at Converse was also very helpful. This company must have a great training program. Site is VERY clean and we are happy to be serrled (almost) in our new location. read more

I have used Extra Storage several times, but this was my worst experience ever. Constant rate increases, doubling my initial rate. When I moved out, I was told to just leave with the lock off the unit. Someone placed a few junk items in there and I was called to remove them! There was a truck rental bill a box from the people that left them behind. Terrible customer service!! read more

Everytime I talk with someone who works there they are unbelivably unprofessional. Rude and anytime you ask a question that dont want to be bothered the only reason I have a unit is because its climate controkled and hard to find units that way. But they keep trewting me like this i will leave I dont need to pay 72 dollars a month to be treated like that. If your new dont come here. read more

The resident manager was excellent. Friendly and very helpful. She made a stressful move much easier

Seamless experience! Eliana was great, helpful and a pleasure to work with. She has gone beyond what she has to for us. Highly recommend this storage location. read more

I needed to upgrade to a larger unit and Elaina could not have been more helpful. She suggested a unit that would offer better size and access. She did it all with consummate professionalism and grace. She made the experience a pleasure. read more

1 star- HORRIBLE EXPERIENCE it review for 36000 Cathedral Canyon Dr Cathedral City, CA. EVERYTHING HORRIBLE from the beginning. They sent keys from lock to a different address, after my arrival i had my own locks. Manager REQUESTED TO PAY for lock and thretened NOT TO CUT a lock until is paid for it, i paid around 19 $ cash, she cut the lock, i moved in with stuff. After i came to pay for second month i was charged for lock again 19 $. THESE ARE JUST THIEVES. The storage NOT TAKEN CARE of , the main gate WITHOUT A USE FOR A MONTHS as gate code system wrapped with a tape and they not fixing it. Just CHOOSE DIFFERENT STORAGE AS THERE YOU WILL BE CHEATED read more

Super friendly and professional!! Answered every question I had without any issues! I'm glad that they're open during COVID. Peter and Cindy in the front desk really made it easy for me to rent out a storage unit for my first time! I'm glad there's such good service at these times and in my hometown! Unbeatable prices! Definitely check them out! read more

I rented this unit 12x12 for 4 months. The unit was very clean. Affordable and Easily accessible. Cindy was very responsive when I needed anything. I would recommend these storage units to any of my friends that are moving and need a place to store their items for short or long term. read more

Great experience, love the fact that the manager lives on site. She's so attentive and you can really tell she cares about the facility and her customers. We felt very safe leaving our things there. Location is easy to get to and convenient. Highly recommend! And will come back. read more

If you are looking for storage to store your extra things in DO NOT USE Extra Space, This company is so money hunger they raise your rent up after the first 5 months and then every 8 months after that, and it's not a raise its 25% hikes at a time, they for people that are on a budget DO NOT GO TO EXTRA SPACE. they do not care about you at all. they are only MONEY HUNGRY. read more

Rude, Rude Rude. The prices are astronomical and ridicules its ad if they want you to loose the storage so they can keep your items. Almost 400.00 for a single storage a month. The front desk is very rude They will do nothing to help you or go out of their way without compensation. Money hungry and greedy!! BEWARE DONT DO IT YOU JUST MIGHT LOOSE YOUR THINGS!!! WARNING!! BUYER BEWARE!!!! read more

When my son who are rented this for moved out he left a few things. The woman behind the counter who called me was very polite very informative and helped me figure out what to do. She had a pretty good sense of humor and we laughed and joked and it took me maybe two minutes to sign the paper to release the contents and it was done. read more

like the other reviews about the manger who's been in charge about 1-- 1-5 years . she took over for Cindy the previous manager , immediately she began harassing me .. I have been in this location for about 19-12 yrs before extra space acquired it. it's been a nightmare here and she doesn't keep the place clean - used to b very clean - she's very rude - today an incident with the gate hitting my truck - she tried to force my thru - she removed sensors. they always worked prior - I was stuck in middle - if sensors worked it wouldn't have hit my truck - do to her not being in control and forcing the problem I had to call the police and make a report and I watched her be hostile with police as well ( glad he video tapped her ) . I am warning people to stay away until she's or gets fired - she's horrible - do not rent from current mangager !!! be ware read more

Great experience! Clean, safe & easy application processes. I'm so glad I choose this storage facility

I needed a space quickly and Cindy was fast and very helpful. Highly recommend this storage space Over some of the others in the area.

I needed a space quickly and they were there for me and the price was in my budget! I would rent here in the future!

I started to book a storage space at another facility some months ago and didn't it because A) it was expensive, B) awkward get into, and C) the facility didn't feel safe. Now, months later it's a have-to situation I was dreading. But ExtraSpace Storage (and the manager, Cindy) are great! None of the problems I encountered with the other facility. read more

Great location, expert customer service from Emmanuel Martinez. The onsite manager was off for the day and Emmanuel did an excellent job of navigating all the paperwork and procedures even though it wasn't his regular location. He took care of everything in record time to get us signed up with our storage space providing many billing and communication options. A great storage facility with a great staff. read more

I've never had anybody help me as much as Cindy at Extra Space Storage. I've been going thru alot of changes in my life and it seems as if Cindy is always there to help. I just give her a call and she's always ready to help. And never seems to mind. She's ALWAYS so pleasant and always so nice. I wouldn't think of ever going anywhere else. Extra space storage is the only place I'd ever go to store my stuff. Cindy is what makes that business run so smoothly. Thank you Cindy for being so sweet and so awesome!! read more

Very friendly; took care of my storage needs in a friendly and professional manner. Cindy is not only professional, she's helpful and VERY personable. I'm VERY happy I chose this particular facility for my storage needs. read more

I had an excellent experience storing my personal items there. The staff is kind, efficient and easy to deal with. They are very aware of keeping the premises as clean and neat as possible. By far the best storage experience I have ever had. read more

Moved to Southern California recently and Extra Storage Space was recommended. Not only did our friend get $50 for the recommendation, the bottom line is... we LOVE this place, which is clean and safe, but our favorite thing is Cindy at the front desk, who is the best of the best!!! After a few minutes interacting with her, there's no doubt this lady knows her stuff. She won't steer you wrong and isn't that refreshing in this day and age? Signed up for automatic payments, so every month, not a worry about forgetting to pay. We've been here two months now, decluttering and unpacking our unit regularly, and today moved into a smaller unit. Cindy, as usual, couldn't have been more helpful. If you're looking for a great place to store things in the Palm Springs area, your searching is over. This is the place! read more