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    Desert AutoCool

    4.7 (3 reviews)
    Open 9:00 am - 5:00 pm

    Services - Desert AutoCool

    Self storage

    Vehicle storage

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    Extra Space Storage - Alternate Beauty Image

    Extra Space Storage

    (48 reviews)

    WOW! I wish I could leave 10 stars. As we all know, having…read moreto temporarily rent and use a storage unit is about as fun as going to the DMV, or filing your taxes at tax time! But then I found this place....and mostly the manager, Elaine!! My storage unit experience this time has been an awesome one, and that has mostly to do with Elaine. As someone who was in charge of customer satisfaction at a highly stressful job, I know the challenges of providing exceptional customer service , and still keep the office and admin flowing smoothly and efficiently. It's hard y'all! But Elaine does all of that and she does it with a smile and she has several times gone above and beyond to assist me with deliveries to my unit. As someone who works 13 hr shifts and is also in the middle of a building project, I just can't stress enough how much Elaine has taken away some of the stress off of my life during this busy time! And on top of that, the security and cleanliness of the facilities are top notch!! Thanks Elaine, for all big and small ways you help make people's lives better with your kindness and your ability to provide the kind of customer service that is hard to find these days!!

    I had an absolutely horrible experience with Extra Space Storage. I logged in to pay my bill and…read moresaw a charge that made no sense, so I called my storage location. Unfortunately, I got Sharon, who was extremely unprofessional and clearly has no idea how to speak to customers or handle even basic criticism. When I asked to speak to a manager, she said she didn't know when he'd be in. I asked for a callback, and she flat-out told me she didn't know if or when he would call then hung up on me while I was still talking. That alone is unacceptable. I called back, and she kept sending me straight to voicemail. When she finally answered, instead of trying to fix anything, she immediately told me to "call corporate" and repeated the number like she couldn't care less. Completely dismissive and unprofessional. So I went to the location in person to actually speak to someone competent. The moment I walked in, she told me to leave. I asked if she was the same person who hung up on me, and she doubled down and kept telling me to leave instead of taking any accountability. She refused to give me her name or the district manager's name, which is ridiculous. Then, to make things worse, she called the police on me and described me by my race multiple times, which was completely unnecessary and inappropriate. The whole situation was humiliating and escalated for no reason other than her inability to act professionally. Ironically, when I called her out for acting like a Karen, she tried to defend herself by saying her son-in-law is Blackwhich had absolutely nothing to do with anything and just made things even more bizarre. After all of this, I still haven't received a single call back from a district manager. The lack of accountability here is unbelievable

    Desert AutoCool - selfstorage - Updated May 2026

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