I've been storing my wine there for a while. Matt and the team have always taken great care of me…read moreincluding the phenomenal wine sales that take place throughout the year. They certainly take the worry out of storing wine and extend special perks to their members such as free corkage at multiple fine dining establishments throughout the CV.

Wine vault of the desert really helped me. They are very organized and really took the stress of my…read morelibrary wine collection off of my shoulders. I highly recommended them.

Earlier this month I had reserved a 10x10 climate controlled unit at the Dinah Shore location due…read moreto the great value. I'm a planner so I tend to try and book events out before hand. The date I scheduled for my lease to begin was a little early for my move but was the furthest date I could reserve. I booked the until any way. Ariana, the location manager called me immediately after booking online and thanked me and we had a conversation about needing to push the move-in date back further. I was advised that the date change wouldn't be a problem and all I needed to do was call on the day my lease was to begin and she would be able to push my move-in date back further. Well, that day rolled around and I called to enact our plan only to find out that they leased the unit that I thought I had reserved (I had been assigned an account number at that point) to another tenant. The gentleman who I was speaking with (cannot recall his name, but he is also another manager at the Dinah Shore location) told me that when it's the last unit available of its type it's a first come, first serve basis. I was blown away. In my conversation with Ariana the day I booked I thought I was being very thorough with my questions to get the whole picture of what I was dealing with and I had 3-4 emails to confirm my order and no where on the notifications was this information disclosed. It wouldn't have been an ordeal at all if they had something comparable to lease to me. The response was "its busy in the desert and there is nothing we can do for you. Let me book this unit at the Bermuda Dunes location for you. The price is..." $23 dollars more monthly at this location versus the rate that I thought I had locked in at the PD location. I asked to be accommodated since I wasn't given any notification about their "last unit" policy. He said there wasn't anything they could do. I'm livid at this point yet still have to book the unit since I'm moving and have to put the bulk of my belongings somewhere. $23 doesn't seem like too much but at the end of the year that amounts to an additional $276, and that is if they don't raise the rate which they do every 6-9 months (I inquired about rate changes). I hang up and call the call center to make sure I have a reservation just in case and of course, there was no unit reserved for me. So through the call center the gal I was dealing with told me there wasn't anything they could do about price matching or granting a first month free due to how my situation had been handled this far. Less than pleased, I still pursued the lease because I needed it and time was running out. She assured me that I would receive an email and phone call from the Bermuda Dunes location the following day when the staff returned to the office. The following day I checked my email continually and waited for a phone call... nothing. The following day I called the Bermuda Dunes location and found out that not even the call center followed through with booking my reservation. This is where the story takes a turn for the better. I was lucky enough to speak with Kyle at the Bermuda Dunes location. He patiently listened to my story of what had unfolded with both the other location and call center. He let me know all details that might pertain to me and was extremely thorough, and above all kind and understanding. To make sure I didn't show up to a closed door he let me know his lunch schedule so I wouldn't have wasted time. I arrived today (I'm in the parking lot about to leave as I type) and his service in person even surpassed his wonderful customer service on the phone. He was very understanding with everything that I had dealt with via the other two Extra Space branches of the company. He went above and beyond and showed me a few units he had in the 10x10 climate controlled units. I picked my unit and we returned to the office to sign paper work. At this point I'm just blown away by his professionalism and accommodation skills. I got the online rate, which was $39 less than the in-store rate. I didn't push getting a better deal any more because at this point I was just thrilled to get the unit variety that I needed in general. To rectify the past experience I had with the company he gave me my first month comped. Kyle, thank you again. You turned my experience around completely. In the end I'm glad that I had to deal with the misfortunes via the Dina Shore location because it forced me to lease at a property where service truly matters!

I want to start off by letting everybody know how amazing their customer service I was late on…read morepaying my payment and they went above and beyond to work with me and make sure that I keep my storage. Sarah Zayas is a huge asset to their company, she welcomed us with a huge smile the minute we stepped into their facility and she went above and beyond to help us to make sure that all of our needs were met. Her customer service was amazing and I truly appreciate this location and specially, SArah. To top it all off the facility is super clean and secure and always cool temperature wise. We totally recommend this facility. Thank you guys. We appreciate all your your kindness.

Had my locker jacked which was in a gated facility, inside in an air-conditioned secure building…read morewith cameras, my locker got broken into and I lost thousands of dollars worth of items I just had in temporary storage. Very disappointing. I would not use this facility again. Insurance paid for some but I do not trust this location.

We went with our son to the StorQuest on Dune Palms and Suresh the Manager on duty was terrific…read more He helped him get a storage space and made it painless for all of us. What a great facility plus the price was half what my son paid for his previous storage. Great value for the money. Thanks Suresh for all your help!

Stephanie went above and beyond helping me with my storage needs. Property is very clean. Informed…read moreme of rate increases so there was no surprises. Very happy.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 39700 Garand Ln is no exception. Our Palm Desert storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Springfield Ln and Garand Ln, we're trusted by neighbors in Desert Palms, Biskra Palms, Indian Wells, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Lisa is kind, friendly and helpful! I would highly recommend this facility. It is cleaned well…read moremaintained and secure.

Great storage facility super clean and new feeling. I signed up with Lisa who was awesome and I…read moreended with Tess who made the whole experience easy and hassle free. Very safe and secure storage company would definitely recommend! Thank you West coast Self Storage!

I have been renting storage here for about a year and I have been incredibly happy with the…read moreexperience. I feel very secure keeping my things here, and the manager Raylien and all the staff are super helpful and friendly. They work hard to meet the needs of their customers. Plus, the price and convenience can't be beat! If you need extra storage space, take a look here--you will not be disappointed.

StorQuest storage facility in Bermuda Dunes has a large selection of storage units, with some that…read moreare climate controled. I was assisted by Raylien Zimmerman, who was very helpful and provided excellent customer service. Their pricing was more affordable than many of the companies that I researched and the security system was impressive. So glad I used them!

Clean and air conditioned. Love it there so far. Easy to get into. I got a big storage unit and for…read morethe price and it being air conditioned it's great.

Our house burned down and we needed long-term storage for our belongings. Insurance paid for our…read morestorage, but we were looking for something close-by, climate-controlled, and seamless. Josefina made our rental experience easy and enjoyable. I would recommend this facility to everyone. Oh, yeah - one more thing: if you play guitar and sing, the entrance lobby at the back has PERFECT acoustics. I played 6 songs while the guys unloaded the truck, and I've never sounded better!!!

I have been here for years! Heather.... I wish I could give you 10 stars! Always upbeat! Very kind…read moreand professional! Thank you!

Amazing people that work in the office, I will recommend to my friends and family to visit extra…read morespace when ever they need some extra storage space in Palm Desert on 40050 Harris Ln.

What a great company to handle your move!…read more Steve Labrano provided an estimate for our local move in Palm Springs. Steve is professional, prompt and puts you at ease with his knowledge of moving, and readily answered any questions, prior to the move. He even personally dropped off wardrobe and moving boxes the week before the move. Moving day, the crew showed up within the arrival window, and got right to work upon arrival. Our hats are off to Tony, Jaime, and Fernando. Great team and took great care when wrapping our furniture, and to care not to nick walls or the furniture. The guys kept us informed during the loading and unloading process. Tony made sure we walked through both residences together to make sure everything was done to our satisfaction. If you need great movers, go with this company. They are professional and a great value for the level of service provided. Keep up the great work!

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

Everyone should call first before going. I just wanted to rent a dolly. They had none, and only one…read moreU-Haul truck outside

Very friendly, helpfully and quick! Went there on Sunday for a truck- and was able to secure a…read moretruck and insurance quickly with full insurance