Had a great experience renting multiple units here for 8 months while I prepared for a cross…read morecountry move. Clean and safe. Kelly is awesome. Best storage facility I've ever used - and now I'm renting from their NYC location and having an equally great experience!

Great service second time renting here not sure why yelp requires a really long reviewread more

What a great company to handle your move!…read more Steve Labrano provided an estimate for our local move in Palm Springs. Steve is professional, prompt and puts you at ease with his knowledge of moving, and readily answered any questions, prior to the move. He even personally dropped off wardrobe and moving boxes the week before the move. Moving day, the crew showed up within the arrival window, and got right to work upon arrival. Our hats are off to Tony, Jaime, and Fernando. Great team and took great care when wrapping our furniture, and to care not to nick walls or the furniture. The guys kept us informed during the loading and unloading process. Tony made sure we walked through both residences together to make sure everything was done to our satisfaction. If you need great movers, go with this company. They are professional and a great value for the level of service provided. Keep up the great work!

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

WOW! I wish I could leave 10 stars. As we all know, having…read moreto temporarily rent and use a storage unit is about as fun as going to the DMV, or filing your taxes at tax time! But then I found this place....and mostly the manager, Elaine!! My storage unit experience this time has been an awesome one, and that has mostly to do with Elaine. As someone who was in charge of customer satisfaction at a highly stressful job, I know the challenges of providing exceptional customer service , and still keep the office and admin flowing smoothly and efficiently. It's hard y'all! But Elaine does all of that and she does it with a smile and she has several times gone above and beyond to assist me with deliveries to my unit. As someone who works 13 hr shifts and is also in the middle of a building project, I just can't stress enough how much Elaine has taken away some of the stress off of my life during this busy time! And on top of that, the security and cleanliness of the facilities are top notch!! Thanks Elaine, for all big and small ways you help make people's lives better with your kindness and your ability to provide the kind of customer service that is hard to find these days!!

I had an absolutely horrible experience with Extra Space Storage. I logged in to pay my bill and…read moresaw a charge that made no sense, so I called my storage location. Unfortunately, I got Sharon, who was extremely unprofessional and clearly has no idea how to speak to customers or handle even basic criticism. When I asked to speak to a manager, she said she didn't know when he'd be in. I asked for a callback, and she flat-out told me she didn't know if or when he would call then hung up on me while I was still talking. That alone is unacceptable. I called back, and she kept sending me straight to voicemail. When she finally answered, instead of trying to fix anything, she immediately told me to "call corporate" and repeated the number like she couldn't care less. Completely dismissive and unprofessional. So I went to the location in person to actually speak to someone competent. The moment I walked in, she told me to leave. I asked if she was the same person who hung up on me, and she doubled down and kept telling me to leave instead of taking any accountability. She refused to give me her name or the district manager's name, which is ridiculous. Then, to make things worse, she called the police on me and described me by my race multiple times, which was completely unnecessary and inappropriate. The whole situation was humiliating and escalated for no reason other than her inability to act professionally. Ironically, when I called her out for acting like a Karen, she tried to defend herself by saying her son-in-law is Blackwhich had absolutely nothing to do with anything and just made things even more bizarre. After all of this, I still haven't received a single call back from a district manager. The lack of accountability here is unbelievable

I always like to commend exceptional service. I recently rented a storage unit from Devon self…read morestorage and was greeted there by Sherise. Sherise assisted me in deciding the size of unit needed. She answered all of my questions and concerns and even gave me a tour of the facility and the unit i rented. I appreciate the emphasis on security, cleanliness, and customer satisfaction. I absolutely recommend Devon Self Storage

We recently rented a van from Devon Self Storage. It was a pleasure working with this team…read moreespecially the warm friendly service received from Damon. My friends and family couldn't believe the size and efficiency of the van rented. It was easy to drive and helped us transport some large items without renting a full on UHaul. Thanks Devon Self Storage.

Lisa is kind, friendly and helpful! I would highly recommend this facility. It is cleaned well…read moremaintained and secure.

Great storage facility super clean and new feeling. I signed up with Lisa who was awesome and I…read moreended with Tess who made the whole experience easy and hassle free. Very safe and secure storage company would definitely recommend! Thank you West coast Self Storage!

We have been at this Extra Space Storage for 6 years. It's always clean and very secure. The staff…read morethere is very professional and always helpful. Great place!

Our 2020 RV was stolen from this location in July 2024. Facility did not notify us even though they…read moredo a weekly space check. We discovered the theft in October. The on site manager was a nightmare. While waiting for the police to arrive she locked up the office and left out the back door without a word. The regional manager was helpful in the end. Anyone can drive through the "secure" gate. Just follow a car in or out. The day after our discovery the gate was wide open and NO management on site. Cameras are useless. The thieves used a Uhaul and hooked up to our vehicle with a chain and waltzed out of there. Put your own cameras and tracker inside your vehicle for extra security but definitely do NOT use this company.

Found a unit available the next morning here. Josh was very helpful and explained the process. He…read moreis a very friendly guy with a great smile and that is something that we needed so see. Moving is a stressful event and when you come across a pleasant experience, it takes that "edge" off how you feel. Thanks Josh for your ease of renting the storage unit.

My biggest complaint is my price has jumped considerably with no reason and with no new features…read moreadded. Also there is only one entrance to the facility and its off of a super busy street. The facility is clean and the app was useful though.

I use the storage property next door for my showroom condition roadster. I keep a camera in my…read morestorage unit for security and I need to swap out the battery for the camera every few days. I walk past Monstore to go to and from my storage unit and always love what I see going on there. Priceless antique cars coming and going. If you peak through the main gate, it's like going back 50 to 100 years looking at all the amazing cars. Like Disneyland for adults. Each unit holds numerous cars and/or RVs and I don't need that much space but I do love seeing people with their eye catching classics coming and going out of Monstore. Just amazing.

This is a fantastic place to store all of your favorite toys, like boats, motor homes , or maybe a…read moreClassic car, or two! I highly recommend this facility for its high security, and great location next to the airport. It's super clean, and a very friendly staff!

I had a great experience with U-Haul. The young man who helped us was extremely friendly,…read moreprofessional, and took the time to explain everything I needed to know about the rental process. He answered all of our questions and made sure we felt comfortable before leaving. It's becoming rare to find this level of customer service these days, so I truly appreciated his patience, professionalism, and positive attitude. He made the entire experience easy and stress-free. Thank you for providing such excellent customer service!

It is such false advertising these guys are ripping people off. We were told that the truck had a…read morequarter tank of gas. When I went to the truck it was basically empty. They gave us some BS excuse about giving us a credit of $60 when the bill shows it was almost $300. It sucks because they're the only place to rent from but they're ripping people off

Not climate controlled as claimed. Customer service totally unresponsive…read more StorQuest at the East end of Tamarisk is not to be trusted with regard to its claim of being "climate controlled" and charging accordingly based on that claim. It's not even June yet and it's already cooking our stuff. They are unresponsive at the local and regional level. Climate controlled means 80 degrees or UNDER. It was 91 degrees at 7:30p, hotter inside than out. We're done with them after 6 years, at various times doors don't lock properly, keypads jam, and zero customer service.

I'm very sad to say that while the current staff seems to be competent (there has been a lot of…read moreturn over) the business itself engages in some very shady and very questionable business practices. My stay here has been plagued with unreasonable increases and hoops to make payments. Clearly their corporate ownership made the decision long ago to prey on people looking for a safe place to store their belongings instead of providing a useful service to the community for a reasonable profit. So if you're looking to be price-gouged and taken advantage of, by all means get in there today and they will gladly take your hard earned money!!!