good place fair price like it will keep…read morecoming here for business good place fair price like it will keep coming here for business

So far the process seems easy - haven't moved in yet. Glad that it's climate controlled.read more

best ever moving experience! extremely capable and fair price, no hidden costs. everything went…read moregreat. polite and professional. it was a pleasure! and I never say that about moving thanks Labranos!

We moved from PS to Long beach, we have had experienced such smooth move, our experience in the…read morepast that something always goes wrong. It was fast efficient and the 3 guys were so lovely to work with.

I am so happy with Storquest. When I have had an issue (which was one time) they were extremely…read moreresponsive. Yesterday I decided to upgrade my space. Betty was so nice and made the transition so easy. They are flexible and i feel my belongings are safe and secure. I highly recommend Storquest on Date Palm in Cathedral City.

I've been a customer here since 2005. The units are clean and well taken care of so I've been very…read morepleased with that aspect of the business, but Betty at the office is extremely rude and unpleasant. She may be good with other aspects of her job, but she should not be answering the phones or interacting with the public in any way. There have also been significant rate increases in the past 5 years, so unfortunately I can't give a 5 star rating.

I had an absolutely horrible experience with Extra Space Storage. I logged in to pay my bill and…read moresaw a charge that made no sense, so I called my storage location. Unfortunately, I got Sharon, who was extremely unprofessional and clearly has no idea how to speak to customers or handle even basic criticism. When I asked to speak to a manager, she said she didn't know when he'd be in. I asked for a callback, and she flat-out told me she didn't know if or when he would call then hung up on me while I was still talking. That alone is unacceptable. I called back, and she kept sending me straight to voicemail. When she finally answered, instead of trying to fix anything, she immediately told me to "call corporate" and repeated the number like she couldn't care less. Completely dismissive and unprofessional. So I went to the location in person to actually speak to someone competent. The moment I walked in, she told me to leave. I asked if she was the same person who hung up on me, and she doubled down and kept telling me to leave instead of taking any accountability. She refused to give me her name or the district manager's name, which is ridiculous. Then, to make things worse, she called the police on me and described me by my race multiple times, which was completely unnecessary and inappropriate. The whole situation was humiliating and escalated for no reason other than her inability to act professionally. Ironically, when I called her out for acting like a Karen, she tried to defend herself by saying her son-in-law is Blackwhich had absolutely nothing to do with anything and just made things even more bizarre. After all of this, I still haven't received a single call back from a district manager. The lack of accountability here is unbelievable

They do the classic bait & switch. Gave a move in cost to park my rv $80 a month - in 3 months…read morethey charged me $130 a month and now 3 months after that $195 a month. What a rip off / run as fast as you can from these guys - never been so ripped off in my life

Great storage facility super clean and new feeling. I signed up with Lisa who was awesome and I…read moreended with Tess who made the whole experience easy and hassle free. Very safe and secure storage company would definitely recommend! Thank you West coast Self Storage!

Andrew is a good manager very nice Very professional other workers are very nice and professional…read moreare we smiling and very polite

Our 2020 RV was stolen from this location in July 2024. Facility did not notify us even though they…read moredo a weekly space check. We discovered the theft in October. The on site manager was a nightmare. While waiting for the police to arrive she locked up the office and left out the back door without a word. The regional manager was helpful in the end. Anyone can drive through the "secure" gate. Just follow a car in or out. The day after our discovery the gate was wide open and NO management on site. Cameras are useless. The thieves used a Uhaul and hooked up to our vehicle with a chain and waltzed out of there. Put your own cameras and tracker inside your vehicle for extra security but definitely do NOT use this company.

1) They tried to double their rental fees on me and I had to call and negotiate it down but still…read moreraised it by around $40 1.5) when I came in they failed to have me sign their paper work and when they realized their error when I called about the price hike they said they could have thrown my belongings away. 2) They tried to sell me insurance for $69 a month 3) when I went to unload my things they were covered in rat droppings and rat urine. 4) They said they were sorry but because I didn't pay the extortionist insurance fee there was nothing they could do. The one star is that all of my stuff was there when I came back for it. So that was nice. Just, you know, covered in rat $#!+ and P!$$.

Tanisha was great! So helpful, great customer service! Considering to open a storage next month.read more

tanisha at this facility is an excellent customer service person; she gets a 10! when it comes to…read morecorporate, i would give them a minus 10! do yourself a big favor and find another place to store your stuff. i had an introductory rate and they added 50%. fred first, at corp office could only read to me from their manual. so i asked for a manager, i was connected to alfred. he was the very same stuffed shirt. he informed me they could raise the rate anytime, even if you have prepaid. he also told me there was no one above him. he needs to be shown the management chart; everyone has someone above them except the owner! if the owner doesn't know there are many customer service training courses available to his personnel! once again, do yourself a favor and find another place to store your things. i have no idea how the company gets a 4.8 on google. i tried to place a google review on the corporate website and you couldn't, therefore buyer beware they must be.choosing the rates they want to include! thanks for listening!

I use the storage property next door for my showroom condition roadster. I keep a camera in my…read morestorage unit for security and I need to swap out the battery for the camera every few days. I walk past Monstore to go to and from my storage unit and always love what I see going on there. Priceless antique cars coming and going. If you peak through the main gate, it's like going back 50 to 100 years looking at all the amazing cars. Like Disneyland for adults. Each unit holds numerous cars and/or RVs and I don't need that much space but I do love seeing people with their eye catching classics coming and going out of Monstore. Just amazing.

This is a fantastic place to store all of your favorite toys, like boats, motor homes , or maybe a…read moreClassic car, or two! I highly recommend this facility for its high security, and great location next to the airport. It's super clean, and a very friendly staff!

I've been filling propane at this location for over a year and a half for my food truck and…read moreadditional tanks, and unfortunately my experience has become very frustrating. Managers have assured me of filling up my propane tanks and they've been doing it for over a year and a half without issues. Now under new management, I'm suddenly being told they can't fill them due to "regulations," even though nothing about my setup has changed and they previously serviced them without a problem. The inconsistency between staff and management, along with the lack of clear knowledge or communication, is extremely disappointing and has affected my business operations. I recommend you save your time and do not come here because it's a very stressful place.

Good luck reaching them by phone. I've been holding for 35 min…read more xxxxxxxxxxxxxxxxxxxx

Not climate controlled as claimed. Customer service totally unresponsive…read more StorQuest at the East end of Tamarisk is not to be trusted with regard to its claim of being "climate controlled" and charging accordingly based on that claim. It's not even June yet and it's already cooking our stuff. They are unresponsive at the local and regional level. Climate controlled means 80 degrees or UNDER. It was 91 degrees at 7:30p, hotter inside than out. We're done with them after 6 years, at various times doors don't lock properly, keypads jam, and zero customer service.

I'm very sad to say that while the current staff seems to be competent (there has been a lot of…read moreturn over) the business itself engages in some very shady and very questionable business practices. My stay here has been plagued with unreasonable increases and hoops to make payments. Clearly their corporate ownership made the decision long ago to prey on people looking for a safe place to store their belongings instead of providing a useful service to the community for a reasonable profit. So if you're looking to be price-gouged and taken advantage of, by all means get in there today and they will gladly take your hard earned money!!!