Had a great experience renting multiple units here for 8 months while I prepared for a cross…read morecountry move. Clean and safe. Kelly is awesome. Best storage facility I've ever used - and now I'm renting from their NYC location and having an equally great experience!

Great service second time renting here not sure why yelp requires a really long reviewread more

Not climate controlled as claimed. Customer service totally unresponsive…read more StorQuest at the East end of Tamarisk is not to be trusted with regard to its claim of being "climate controlled" and charging accordingly based on that claim. It's not even June yet and it's already cooking our stuff. They are unresponsive at the local and regional level. Climate controlled means 80 degrees or UNDER. It was 91 degrees at 7:30p, hotter inside than out. We're done with them after 6 years, at various times doors don't lock properly, keypads jam, and zero customer service.

I'm very sad to say that while the current staff seems to be competent (there has been a lot of…read moreturn over) the business itself engages in some very shady and very questionable business practices. My stay here has been plagued with unreasonable increases and hoops to make payments. Clearly their corporate ownership made the decision long ago to prey on people looking for a safe place to store their belongings instead of providing a useful service to the community for a reasonable profit. So if you're looking to be price-gouged and taken advantage of, by all means get in there today and they will gladly take your hard earned money!!!

Let's face it, renting a storage unit comes with lots of extra feelings. You don't typically rent a…read morestorage unit because you've got a great big house with a garage and everything you need to store it there. So when looking for a Storage Unit, customer service is always very important to me, you never know what someone's going through and moving is already such a hassle. I reviewed just about all of the storage facility options in the Coachella Valley, and eventually decided to go with this location. Customer Service was a big reason for that, Erica, who is the site manager was extremely helpful and efficient with time. She took me around to various units to decide which one would work best for me, I felt no anxiety when I asked questions and she was happy to open any unit that I wanted to see. After choosing the one I like the best, I called back to see if, there was a better rate possible. Erica, let me know. She worked out an offer for me that I couldn't refuse and signed the paperwork for my unit that day. I'm very grateful for the service I received, and very satisfied with the unit that I chose. Highly suggest this location for your storage needs. Thanks again Erica!

I do NOT recommend Devon Self Storage…read more They market a 20' x 20' storage unit, but what they delivered was TWO separated 10' x 20' units, which were completely inadequate for my storage needs. I needed the units connected, side by side. Their website markets a 20' x 20'; their graphic shows a 10' by 40'; and they deliver two separate 20' x 20' units. This is deceptive bait and switch marketing. I spoke to a regional manager who claimed that this was industry practice. I am forced to take my items for all my units at this facility to another company, incurring additional costs. Delivering 400 sq feet of storage across 2 (or 4) units is NOT the same thing as delivering an advertised 20' x 20' unit.

Great price. I was upgraded to a larger unit at no charge. The guy a (Hector, was his name) was…read morereally into his job and explained everything to me like a professional that had respect for the customer. Ron

Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get…read moreinto my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit was ransacked, family heirlooms were broken and an expensive bike and helmet were stolen. I called the police and filed a report. Bertha said she would go through the camera footage ( I never heard back from her on this). Ive been paying for insurance on the unit. I filed a claim. I've been requesting information on when the claim would be resolved. They will not respond back to me. I reached out to the corporate office twice and they would research and get back to me. To this date, NOBODY has gotten back to me, Nothing received from the insurance company (which is outsourced). Basically we were lied to and made broken promises and we are out quite a bit of money. I do not recommend this company. EMILY S. - I tried to all twice and got your companies VM - left message. Nobody available by phone or chat. Again...EMILY S. I tried to call again. NOTHING BUT VOICEMAILS! Still Waiting... Since no one has responded, I have filed a complaint with the Better Business Bureau.

What a great company to handle your move!…read more Steve Labrano provided an estimate for our local move in Palm Springs. Steve is professional, prompt and puts you at ease with his knowledge of moving, and readily answered any questions, prior to the move. He even personally dropped off wardrobe and moving boxes the week before the move. Moving day, the crew showed up within the arrival window, and got right to work upon arrival. Our hats are off to Tony, Jaime, and Fernando. Great team and took great care when wrapping our furniture, and to care not to nick walls or the furniture. The guys kept us informed during the loading and unloading process. Tony made sure we walked through both residences together to make sure everything was done to our satisfaction. If you need great movers, go with this company. They are professional and a great value for the level of service provided. Keep up the great work!

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

Found a unit available the next morning here. Josh was very helpful and explained the process. He…read moreis a very friendly guy with a great smile and that is something that we needed so see. Moving is a stressful event and when you come across a pleasant experience, it takes that "edge" off how you feel. Thanks Josh for your ease of renting the storage unit.

My biggest complaint is my price has jumped considerably with no reason and with no new features…read moreadded. Also there is only one entrance to the facility and its off of a super busy street. The facility is clean and the app was useful though.

Rates keep going up, super windy area next to the airport thus super dusty storage units, and…read moreworse, the staff is VERY slow to respond to ANYTHING. Especially when it comes to billing questions. Stay way.

Met with Christopher this afternoon and what a treat. We came into his lobby exhausted and he…read morehandled everything perfectly! What a pleasure to have him show us our unit and set up the contract--so professional and quick as well!

I always like to commend exceptional service. I recently rented a storage unit from Devon self…read morestorage and was greeted there by Sherise. Sherise assisted me in deciding the size of unit needed. She answered all of my questions and concerns and even gave me a tour of the facility and the unit i rented. I appreciate the emphasis on security, cleanliness, and customer satisfaction. I absolutely recommend Devon Self Storage

We recently rented a van from Devon Self Storage. It was a pleasure working with this team…read moreespecially the warm friendly service received from Damon. My friends and family couldn't believe the size and efficiency of the van rented. It was easy to drive and helped us transport some large items without renting a full on UHaul. Thanks Devon Self Storage.

What a relief !!!!!! Superior service - pleasant, down to earth... a REAL gal!…read more She is accommodating, friendly and efficient ! Thanks Dottie for being you! I'll return for sure!

This place is awesome! A++++ customer service, friendly, affordable and convenient. Will…read morereturn for all of my uhaul and storage needs in the future and will highly reccomend to friends and family. Thank you!