good place fair price like it will keep…read morecoming here for business good place fair price like it will keep coming here for business

So far the process seems easy - haven't moved in yet. Glad that it's climate controlled.read more

Not climate controlled as claimed. Customer service totally unresponsive…read more StorQuest at the East end of Tamarisk is not to be trusted with regard to its claim of being "climate controlled" and charging accordingly based on that claim. It's not even June yet and it's already cooking our stuff. They are unresponsive at the local and regional level. Climate controlled means 80 degrees or UNDER. It was 91 degrees at 7:30p, hotter inside than out. We're done with them after 6 years, at various times doors don't lock properly, keypads jam, and zero customer service.

I'm very sad to say that while the current staff seems to be competent (there has been a lot of…read moreturn over) the business itself engages in some very shady and very questionable business practices. My stay here has been plagued with unreasonable increases and hoops to make payments. Clearly their corporate ownership made the decision long ago to prey on people looking for a safe place to store their belongings instead of providing a useful service to the community for a reasonable profit. So if you're looking to be price-gouged and taken advantage of, by all means get in there today and they will gladly take your hard earned money!!!

Kelly is amazing! Very kind and thoughtful Excellent service, she went out of her way to help me…read morewith renting a van. Highly recommend.

Always helpful watching out making sure things are running smoothly very clean thank you very much…read moreI've been with them for almost 2 years now I would definitely recommend!

Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get…read moreinto my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit was ransacked, family heirlooms were broken and an expensive bike and helmet were stolen. I called the police and filed a report. Bertha said she would go through the camera footage ( I never heard back from her on this). Ive been paying for insurance on the unit. I filed a claim. I've been requesting information on when the claim would be resolved. They will not respond back to me. I reached out to the corporate office twice and they would research and get back to me. To this date, NOBODY has gotten back to me, Nothing received from the insurance company (which is outsourced). Basically we were lied to and made broken promises and we are out quite a bit of money. I do not recommend this company. EMILY S. - I tried to all twice and got your companies VM - left message. Nobody available by phone or chat. Again...EMILY S. I tried to call again. NOTHING BUT VOICEMAILS! Still Waiting... Since no one has responded, I have filed a complaint with the Better Business Bureau.

If you value any of your belongings, DO NOT store them here!…read moreIF it were possible, I would give them a negative star score! My unit was broken into, and the entire company has been completely useless and they continue to stone wall me about pertinent information. Besides the fact that there are some 15 open cases of theft/burglary at this and the other location in Palm Springs, the cameras at this (2055 Executive Dr) were conveniently not working not only during the period of my unit being broken into (my things were stolen between a Wednesday afternoon and the literal Saturday morning of the same week, barely two days and a few hours later in July ), but going back for weeks and weeks. The thieves of my unit cut off MY lock and put on one of EXTRA SPACE STORAGE'S keyed locks. HMMMMM???? That's when I knew something was wrong when I drove up to my unit and I could see it was not my lock. Many other units were broken into by going THROUGH the "walls" of one unit into the next. The "walls" were made of extremely cheap particle board and drywall. Flimsy and worn, especially in the smaller units. I spoke with a couple of customers about their experiences at this facility. Again, this has been going on back to AT LEAST May of this year, probably further. I am sorry to say that "snow birds" who may have already left for the season are going to have an ugly surprise waiting for them. I hope not, but, maybe. THEN, and this is completely unacceptable and illegal, they have people actually LIVING in the units! That is illegal. They have no certificate of occupancy there for humans or beasts (pretty sure two pups are living there, as well) and you cannot do that. And yet, they consistently and surreptitiously, raised the rent. When I spoke to the site manager, Myra, all I got in return was empty apologies which turned to smugness. At one point, she said to me, "...well, it's a storage unit, they get broken into..." WHAT?! That's your defense??? When I spoke to Christine the district manager, (the only employee in the entire company -I have called the corporate offices 7 times, today will be the 8th, more on that later) who has at least tried to help) I told her what the site manager said to me, and I also told her that that should be there new company slogan, " Store your belongings with us, hey, it's a storage unit and they get broken into!" with a shrug of the shoulders. As stated above, I have called the corporate office seven (7) times, and every single time I get a completely insincere "I am sorry this happened to you..." reading off a script, and a "...this is escalated to a higher level and I am not able to do anything more but someone will call you with 24 to 48 hours..." again, reading from a script. Do I actually need to say that NO ONE from corporate has called? Because, NO ONE from the corporate offices of this "...escalated situation..." has called! Again, I have called them seven (7) times. The PSPD have been amazing, and are doing excellent work on making progress with cracking down on what is happening over there. It is amazing to me that it is our wonderful police department and not the company doing the right thing. Oh, sure, NOW the cameras are "working" and the particle board and dry wall walls are being repaired. TOO LITTLE, TOO LATE! And only because they got busted. The hole in the fence, yeah, there was one of those, as well. Again, they kept raising my rate and doing nothing to address these other issues until they got caught. I will say it again, if you value ANY of your belongings, DO NOT USE THIS COMPANY! You have been warned! P.S. I have copious amounts of photos of damage and the ransacked unit, as well as some of the items that were stolen. I will post those later.

best ever moving experience! extremely capable and fair price, no hidden costs. everything went…read moregreat. polite and professional. it was a pleasure! and I never say that about moving thanks Labranos!

We moved from PS to Long beach, we have had experienced such smooth move, our experience in the…read morepast that something always goes wrong. It was fast efficient and the 3 guys were so lovely to work with.

Tanisha was great! So helpful, great customer service! Considering to open a storage next month.read more

Do not try to put a 'hold' a unit online, every web page had 'next' at the bottom, so of course I…read morepressed it. Then it asked for the credit card, I thought it was odd, but sure. Sure enough, I paid for a unit that was supposed to be only a hold as we were making decisions. I called to cancel the hold a few hours later, they said they can't refund the $29 admin fee. I called customer service and they hung up on me. Incredibly bad customer service.

Met with Christopher this afternoon and what a treat. We came into his lobby exhausted and he…read morehandled everything perfectly! What a pleasure to have him show us our unit and set up the contract--so professional and quick as well!

They jacked the price 60% higher in less than 30 days. DON'T USE THIS PLACE. If I wasn't 77 years…read moreold with cancer, I would've moved out immediately. I did so as soon as I could. The dust that comes into your unit is unbelievable, as are the hundreds and hundreds of crickets that come into the unit. The crickets will even fill up your closed boxes and multiply. This place is a total disaster.

We recently rented a van from Devon Self Storage. It was a pleasure working with this team…read moreespecially the warm friendly service received from Damon. My friends and family couldn't believe the size and efficiency of the van rented. It was easy to drive and helped us transport some large items without renting a full on UHaul. Thanks Devon Self Storage.

I needed a storage unit asap and Devon Self Storage gave me a free month and excellent service!!!…read moreGeorge was so kind from the beginning, he gave me great service, answered all of my questions, was extremely professional, they were very clear about pricing and were unbelievably helpful. The entire process took 10 minutes, they went over the lease and I was on to put stuff in my storage unit right after. Please see Devon first!! I went to Uhaul and public storage and they were awful and charged 3 times the price for so much less.

What a relief !!!!!! Superior service - pleasant, down to earth... a REAL gal!…read more She is accommodating, friendly and efficient ! Thanks Dottie for being you! I'll return for sure!

This place is awesome! A++++ customer service, friendly, affordable and convenient. Will…read morereturn for all of my uhaul and storage needs in the future and will highly reccomend to friends and family. Thank you!