StorQuest Self Storage

(17 reviews)

good place fair price like it will keep…read morecoming here for business good place fair price like it will keep coming here for business

I had a storage at Secure Space Palm Springs for 4 months at $156.00 monthly, out the door. They…read moreraised my rent to $225.00 monthly, $70.00 more than my original quoted price. Paid on-time automatic out of my bank account. I disputed and talked them into $173.00 monthly and they are charging me $190.00 instead. This is a warning. It's the only storage facility I've been where rent was raised so drastically and now they are being extremely rude, condescending, yelling & would not let me talk about this. Also, the west gate does not work & hasn't worked for months. Nighttime isn't safe to be alone & there are always people falling asleep or nodding out in the bathroom.

Devon Self Storage

(46 reviews)

Kelly is amazing! Very kind and thoughtful Excellent service, she went out of her way to help me…read morewith renting a van. Highly recommend.

Let's face it, renting a storage unit comes with lots of extra feelings. You don't typically rent a…read morestorage unit because you've got a great big house with a garage and everything you need to store it there. So when looking for a Storage Unit, customer service is always very important to me, you never know what someone's going through and moving is already such a hassle. I reviewed just about all of the storage facility options in the Coachella Valley, and eventually decided to go with this location. Customer Service was a big reason for that, Erica, who is the site manager was extremely helpful and efficient with time. She took me around to various units to decide which one would work best for me, I felt no anxiety when I asked questions and she was happy to open any unit that I wanted to see. After choosing the one I like the best, I called back to see if, there was a better rate possible. Erica, let me know. She worked out an offer for me that I couldn't refuse and signed the paperwork for my unit that day. I'm very grateful for the service I received, and very satisfied with the unit that I chose. Highly suggest this location for your storage needs. Thanks again Erica!

Extra Space Storage

3.4

(28 reviews)

Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get…read moreinto my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit was ransacked, family heirlooms were broken and an expensive bike and helmet were stolen. I called the police and filed a report. Bertha said she would go through the camera footage ( I never heard back from her on this). Ive been paying for insurance on the unit. I filed a claim. I've been requesting information on when the claim would be resolved. They will not respond back to me. I reached out to the corporate office twice and they would research and get back to me. To this date, NOBODY has gotten back to me, Nothing received from the insurance company (which is outsourced). Basically we were lied to and made broken promises and we are out quite a bit of money. I do not recommend this company. EMILY S. - I tried to all twice and got your companies VM - left message. Nobody available by phone or chat. Again...EMILY S. I tried to call again. NOTHING BUT VOICEMAILS! Still Waiting... Since no one has responded, I have filed a complaint with the Better Business Bureau.

If you value any of your belongings, DO NOT store them here!…read moreIF it were possible, I would give them a negative star score! My unit was broken into, and the entire company has been completely useless and they continue to stone wall me about pertinent information. Besides the fact that there are some 15 open cases of theft/burglary at this and the other location in Palm Springs, the cameras at this (2055 Executive Dr) were conveniently not working not only during the period of my unit being broken into (my things were stolen between a Wednesday afternoon and the literal Saturday morning of the same week, barely two days and a few hours later in July ), but going back for weeks and weeks. The thieves of my unit cut off MY lock and put on one of EXTRA SPACE STORAGE'S keyed locks. HMMMMM???? That's when I knew something was wrong when I drove up to my unit and I could see it was not my lock. Many other units were broken into by going THROUGH the "walls" of one unit into the next. The "walls" were made of extremely cheap particle board and drywall. Flimsy and worn, especially in the smaller units. I spoke with a couple of customers about their experiences at this facility. Again, this has been going on back to AT LEAST May of this year, probably further. I am sorry to say that "snow birds" who may have already left for the season are going to have an ugly surprise waiting for them. I hope not, but, maybe. THEN, and this is completely unacceptable and illegal, they have people actually LIVING in the units! That is illegal. They have no certificate of occupancy there for humans or beasts (pretty sure two pups are living there, as well) and you cannot do that. And yet, they consistently and surreptitiously, raised the rent. When I spoke to the site manager, Myra, all I got in return was empty apologies which turned to smugness. At one point, she said to me, "...well, it's a storage unit, they get broken into..." WHAT?! That's your defense??? When I spoke to Christine the district manager, (the only employee in the entire company -I have called the corporate offices 7 times, today will be the 8th, more on that later) who has at least tried to help) I told her what the site manager said to me, and I also told her that that should be there new company slogan, " Store your belongings with us, hey, it's a storage unit and they get broken into!" with a shrug of the shoulders. As stated above, I have called the corporate office seven (7) times, and every single time I get a completely insincere "I am sorry this happened to you..." reading off a script, and a "...this is escalated to a higher level and I am not able to do anything more but someone will call you with 24 to 48 hours..." again, reading from a script. Do I actually need to say that NO ONE from corporate has called? Because, NO ONE from the corporate offices of this "...escalated situation..." has called! Again, I have called them seven (7) times. The PSPD have been amazing, and are doing excellent work on making progress with cracking down on what is happening over there. It is amazing to me that it is our wonderful police department and not the company doing the right thing. Oh, sure, NOW the cameras are "working" and the particle board and dry wall walls are being repaired. TOO LITTLE, TOO LATE! And only because they got busted. The hole in the fence, yeah, there was one of those, as well. Again, they kept raising my rate and doing nothing to address these other issues until they got caught. I will say it again, if you value ANY of your belongings, DO NOT USE THIS COMPANY! You have been warned! P.S. I have copious amounts of photos of damage and the ransacked unit, as well as some of the items that were stolen. I will post those later.

Labrano's Family Moving & Storage

4.8

(239 reviews)

Very respectful and kind movers. Professional and careful while great packing! We highly recommend…read morethis company. Packed so well it takes time to unpack

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

Public Storage

3.7

(77 reviews)

Tanisha was great! So helpful, great customer service! Considering to open a storage next month.read more

Do not try to put a 'hold' a unit online, every web page had 'next' at the bottom, so of course I…read morepressed it. Then it asked for the credit card, I thought it was odd, but sure. Sure enough, I paid for a unit that was supposed to be only a hold as we were making decisions. I called to cancel the hold a few hours later, they said they can't refund the $29 admin fee. I called customer service and they hung up on me. Incredibly bad customer service.

Prime Storage

2.9

(11 reviews)

Met with Christopher this afternoon and what a treat. We came into his lobby exhausted and he…read morehandled everything perfectly! What a pleasure to have him show us our unit and set up the contract--so professional and quick as well!

Rates keep going up, super windy area next to the airport thus super dusty storage units, and…read moreworse, the staff is VERY slow to respond to ANYTHING. Especially when it comes to billing questions. Stay way.

Devon Self Storage

3.9

(16 reviews)

I always like to commend exceptional service. I recently rented a storage unit from Devon self…read morestorage and was greeted there by Sherise. Sherise assisted me in deciding the size of unit needed. She answered all of my questions and concerns and even gave me a tour of the facility and the unit i rented. I appreciate the emphasis on security, cleanliness, and customer satisfaction. I absolutely recommend Devon Self Storage

We recently rented a van from Devon Self Storage. It was a pleasure working with this team…read moreespecially the warm friendly service received from Damon. My friends and family couldn't believe the size and efficiency of the van rented. It was easy to drive and helped us transport some large items without renting a full on UHaul. Thanks Devon Self Storage.

Monstore Garages

(2 reviews)

I use the storage property next door for my showroom condition roadster. I keep a camera in my…read morestorage unit for security and I need to swap out the battery for the camera every few days. I walk past Monstore to go to and from my storage unit and always love what I see going on there. Priceless antique cars coming and going. If you peak through the main gate, it's like going back 50 to 100 years looking at all the amazing cars. Like Disneyland for adults. Each unit holds numerous cars and/or RVs and I don't need that much space but I do love seeing people with their eye catching classics coming and going out of Monstore. Just amazing.

This is a fantastic place to store all of your favorite toys, like boats, motor homes , or maybe a…read moreClassic car, or two! I highly recommend this facility for its high security, and great location next to the airport. It's super clean, and a very friendly staff!

Lumbermen's Self Storage

4.1

(8 reviews)

What a relief !!!!!! Superior service - pleasant, down to earth... a REAL gal!…read more She is accommodating, friendly and efficient ! Thanks Dottie for being you! I'll return for sure!

This place is awesome! A++++ customer service, friendly, affordable and convenient. Will…read morereturn for all of my uhaul and storage needs in the future and will highly reccomend to friends and family. Thank you!

King Kahn Family Moving Company

4.7

(128 reviews)

These guys are professional all the way. Sadly my father passed away, and we had to relocate my…read moremother quickly a few hours out of town. Robert the owner was quick to respond and make a walk through to give me a solid fixed price, while maintaining such kindness and compassion through a tough time. We needed everything packed, loaded, and a lot of extra items hauled off, then a couple of different stops and unloading. The crew he sent were professional, kind, extremely courteous, and very hard working. What I thought would possibly be an all day move, was about a half a day. These guys are the real deal. Everything went very smoothly and he has a fantastic crew. I highly recommend King Kahn Family aMoving Company. Thank you for a smooth move.

Way too expensive. Believe me there are others out there…read moremuch much cheaper. I was given an estimate and I nearly fell over.

Two Strong Men and A Truck

(74 reviews)

Moving is never fun....but.....working with Fabio and his team made my move quick and pain free…read more They were professional, organized, thorough, quick, and extremely friendly. They know EXACTLY what they are doing !!!! And they do it very well !!!! They are truly a well oiled machine. I encourage you to give them a call if you are planning a move. I can honestly say you will not be disappointed.

Raul & Jesse!!! The BEST in the field. On-Time, Funny, Professional, Quick, Efficient, Problem…read moreSolvers. I highly recommend if you're going to use a moving company just ask for these two guys- they're amazing

Junk Removal Heroes Coachella Valley

4.9

(105 reviews)

They have a flat rate of $85.00. Great job. Will definitely higher again…read more The job was done in minutes.

Excellent!! these guys were great!! highly recommend them…read more Very polite, worked fast, fair price. Excellent!

AA Junk Haul

(63 reviews)

As usual, Jose is great! Have been using services since 2021, always prompt reply…read more Will use again!

Responded within minutes of reaching out. Same day service within hours. Great communication and…read moregreat service. Very friendly. Highly recommend! Thank you.

1-800-GOT-JUNK? Palm Springs

(56 reviews)

Antonio and Pedro were great! They were efficient,…read moreprofessional and prompt! Thank you... Dr. D. Levi Harrison

Pablo and James helped me out and they did a fantastic job. Pablo's communication was clear and…read morekept me updated with their ETA, which I truly appreciated. They were thorough, friendly, professional, and they got the considerably large and heavy pile of stuff I had out of my driveway within minutes. They deserve all the stars they get. HOWEVER... I found out that the truck they have to spend hours in does not have working A/C. We're in the Coachella Valley and there is no excuse for a professional company to not provide their people with functional air conditioning. NONE. The average July high in my area is 101°. It's inhumane to have people doing heavy labor in these conditions. Seriously, this is an outrage. Do better, 1-800-GJ. Take care of your people.

Martels Hauling & Junk Removal

(15 reviews)

I had the pleasure of working with Martels to remove an outdoor bar. I put out a Pro Project…read morerequest on Yelp. David was quick to respond to the call for a bid and at my home within an hour (or so) to take a look at the job. I continued to seek bids because it's always good to have at least three. Based on the other bids, the bid I received from Martels was very reasonable and the attention to customer service & professionalism just gave them that more of an edge. Bid accepted, date of project set; on time arrival, quick to finish and left the area cleaner than it was before. I wasn't expecting that at all! Above and beyond service right there. From the very start, I was immediately impressed by David; his attention to customer service and professionalism. That continued until end of project Get yourself 3 bids then just call Martels.

I can't say enough great things about Dave and Team. They have helped me on numerous occasions with…read moredifferent things. Pressure washing, removing sand, and removing junk... all at reasonable prices. Every interaction with Dave has been professional and timely. So glad to have found a wonderful, professional service provider.

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Clarence B.

191

115

13 years ago

Wow. Customer Service at it's worst. Went by the other day to move into a storage locker. It was 11:30 and there was a sign on the door saying "be back in an hour" with a nice picture of a clock pointing at 12:30. Since I expected the company to be open, I just waited. at 12:30 I rang the doorbell, nobody answered but I did notice someone peeking through the blinds of the managers apartment next to the office. I waited until 12:45, tried again. Same thing, someone peeked at me. at 12:55 a young blonde lady came outside and from behind the fence she said, "we are on at lunch". I indicated that lunch according to the clock on the front door indicates you would be back 25 minutes ago. The lady proceeded to tell me with a little bit of snarky attitude that the sign did not say that.. I said, yes, I have seen pictures of clocks before and I assure you this clock says 12:30 and I have been sitting here since 11:30...she said sorry, I have to come back at 1:30. I guess when you hire people you get what you pay for, that doesn't mean I have to play along.. what a rude person. I ended up finding a great deal right next to the airport with a much more secure storage facility - good luck with this one. read more

Kris W.

9 years ago

This company is a complete RIP OFF!! All of their units are under sized what they say they are, they are renting 10X20 that is actually 8 1/2 x 16!! They also make you buy insurance for $10.00 a month unless you carry renters insurance through your own company.. If something happens, they pay you $2,000. That would not even pay for my TV!! And, their rental rates are OUTRAGEOUS! Did I mention their RIP OFF Admin Fee?? My god, they just keep stealing every way they can. read more

Pamelah L.

10 years ago

They were super helpful in supporting me to get exactly what i needed, taking time to show me the storage space options and answering questions. Very helpful staff and convenient location for me. I appreciate the ease of getting to the unit and having the space I want. read more

Jeannette B.

10 years ago

Really cool customer service, in office and while being shown units on the ground. Personable, able to handle multiple customers and make each of us feel taken care of. Very pleased. Thanks, Maritza and Ariel! read more

Gary K.

10 years ago

Manager and service were wonderful. Location is very convenient for our storage needs in Palm Springs. Registration was quick and easy.

Pieter V.

11 years ago

David has always been very helpful and friendly - I have rented here several times over the years and have always been very satisfied.

Karen S.

9 years ago

Dave was great to work with. When it came to completing the paper work he definitely knew what he was doing.

Danish D.

281

11 years ago

No complaints - efficient and organized and great customer service .

StorQuest Self Storage - selfstorage - Updated July 2026

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WOW! I wish I could leave 10 stars. As we all know, having…read moreto temporarily rent and use a storage unit is about as fun as going to the DMV, or filing your taxes at tax time! But then I found this place....and mostly the manager, Elaine!! My storage unit experience this time has been an awesome one, and that has mostly to do with Elaine. As someone who was in charge of customer satisfaction at a highly stressful job, I know the challenges of providing exceptional customer service , and still keep the office and admin flowing smoothly and efficiently. It's hard y'all! But Elaine does all of that and she does it with a smile and she has several times gone above and beyond to assist me with deliveries to my unit. As someone who works 13 hr shifts and is also in the middle of a building project, I just can't stress enough how much Elaine has taken away some of the stress off of my life during this busy time! And on top of that, the security and cleanliness of the facilities are top notch!! Thanks Elaine, for all big and small ways you help make people's lives better with your kindness and your ability to provide the kind of customer service that is hard to find these days!!

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It's the ghetto storage of the desert. I didn't open the door to my unit for two years thinking it…read morewas safe and protected, but there was an inch of dust over EVERYTHING. Terrible maintenance, they don't have bottom of doors sealed , the rubber is old and falling apart.

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Love this place. The staff is always friendly & the place is spotless!…read moreI love the location & ease to enter the property

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•$$

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