Don't expect your rent to stay where it was when you first rented. After just one year mine has gone up 50% after six months and another 50% after one year. read more

Alicia is a life saver. She helped me vacate my unit after I left the lock on by mistake. Also a very clean and organized facility.

The hours that the units are available to access are good. It's clean and seems safe. The office is not always staffed during business hours. The phone number on the web goes to a call center overseas and you won't be able to get any help from them; it seems that they only set up new rentals. There is a local phone number on the door to the office. The reason I ended up moving to a competitor was the pricing increases. My small unit started at $40/month (Online special) but went to $57 after 6 months. I thought this was steep but figured the $40 was an introductory price so I kept the unit. It stayed at $57 for 6 more months and I got an email that it would increase to $77. At that time they were listing it as $47 online. I was told the best they could do was $67 for three months and then $77 again. I found another storage unit in the area for $48 and they locked that price in for a year (I had to pre-pay for the year and I understand that might not be an option for everyone) read more

Alicia was very helpful and quick to respond to any questions and complaints the value of the storage unit was amazing in the beginning although I did find out they are cheaper in the fall read more

I've used different storage places in the past, but this place surpassed everything I could have imagined.

Got amazing deal for my storage unit half price as long as I own it you really have to be conscientious when you go into the building and your surroundings. I wish that the front end office was manned with more hours. That's my only concern. read more

We recently moved to Boston from out of state. I was frantically was trying to find storage space as we were intent on downsizing. I found the Public Storage facility in Quincy and took a chance. The facility is clean, secure, and the staff is very professional and helpful. I would highly recommend this location based on my experience. read more

Alicia was very patient, nice and helpful. Made us aware of any increases in price. Unit and facility was clean

Good Customer service..The facility is bright and clean... Not much more to say...Its not Rocket Surgery...You get a room,...You get a key! read more

Alisa is very friendly.... Nice comfortable seat as U wait ur turn... Nice lady made me a hot chocolate... First $1 She helped me with the lock. read more

I paid almost $300 a month for a climate controlled unit. When I moved my belongings out there was mold all over items totaling $3,000.00 in damage. I paid for the insurance also only to find out that it only covers mold up to $250 and there is a $100 deductible. I wrote to Public Storage and was offered $100. They are trying to state they are not liable. Now I will have to take them to court. Do not put your belongings in this storage facility. It is a complete waste of money. read more

BEWARE. They will get you in at a reasonable rate then increase it by $50 or more per month just a few months later when they know it'll be a pain to move everything out within 30 days of giving you the rent hike notice. read more

Place is clean and easy to navigate. But elevators are too slow and only one was working adding about an extra hour.

I have been using this storage facility for two years. I have recently noticed how clean it is being kept. I only had one poor experience with a male employee over this time. Everyone else has been pleasant and helpful. Only 4 stars due to change of hours and a rent increase during pandemic. Thank you for your hard work. read more

I rented a storage unit at Public Storage in Quincy just over a month ago. Prices are good and the facility is new and clean. The reason for my one-star rating is that the first day I went, only one of two elevators was working. Since that time, there have not been any elevators working - that's right, none. My unit is on the 3rd floor, so it means I need to lug everything up three fights of stairs. How can a business whose sole purpose it is to store materials not have a functioning elevator? They say they have movers available to help, but I've never seen any, and it's not a solution. And when I've asked what the issue is, the response is inconsistent - from the city being slow to inspect to repairs services being slow to respond. I need to rent a second storage unit for an upcoming move, and I'll be renting that from Extra Space Storage in Quincy and not this facility. read more

Public Storage - The sign that's been on the elevators for the past month. Yes, for a full month! - Self Storage Near Me - Quincy, Massachusetts

What an amazing place to store our belongings. Great customer service, answered questions and concerns that we had, so very welcoming and we would recommend everyone to use this place as your storage unit. Thank you to Jackie and Alicia for their great service and help! You welcomed us with open arms and felt like we've known each other for a long time! You ladies were amazing! Keep up the great work! read more

Had fantastic experience with this place. Jackie and the girls keep it extremely clean and well sanitized during COVID. The staff here is very helpful, responsive, and friendly. Would highly recommend this location to anyone looking to rent out a storage unit read more

Jackie was incredibly helpful and so easy to work with. We were in from MN to help our son move his things out of storage and she realized that we didn't know the area. I highly recommend Public Storage and Jackie was outstanding. read more

Their customer service skills are horrible they just changed the house of the gate opening and when I called to ask when the regular hours would be back The women who called me back told me she had absolutely no idea if they even would go back and when I asked why no one notified the customer she said I told them( in guessing management) they should send out a freggin email but they didn't listen read more

They worked with Rob from LunkersTV on a fraudulent auction unit very well. I wish they would've refunded him the full amount, but they were still great for him to work with. Public Storage good work. read more

Good people for stopping a fraud ring! Definitely gained my trust for being honest and truthful.

I pay monthly and receive a code for after hours to be able to access the storage facility after hours. Well that's not what you get! the Access code is only good to open gates and doors while you're there during normal Business hours. The whole entire time I'm trying to move a 3 bedroom apartment with just me and my wife.(not their fault) the employee awkwardly watched us and acted like a Karen. every time I grabed more then 1 cart she would complain and say we need to let other people use the "tool" to but there is 7 carts. I wasnt aware of the whole after hours code thing so 20 minutes before they closed she tells me its time to look up my unit. When I asked what I'm supposed to do with my stuff she said "I don't know put it back in the truck or shove it in the unit but we gotta go. Once again what do I pay for? I work a 9-5 so what I get an hour to access my stuff? I personally think they need to check Karen and teach her some people skills and fix their hours. You can't tell someone they get an after hours code but can't access the unit after hours. hones if I didn't already pay for it I would have moved my stuff out. read more

Terrible customer service. Do not rent from here, I have only rented for two months and already moving my things from my unit to another storage property. read more

I was mostly happy with this storage facility when I moved all my items in. It's clean and temp controlled. However, the front desk was gone when I arrived despite it being within business hours. What's worse is that they also wouldn't answering the phone. I was stuck outside (with a moving crew I was paying by the hour) for 45 minutes. There was no apology upon the front desk staff returning. The customer service here is beyond awful. I've had a couple more instances where I've had to call facility to ask questions, and the staff is brisk and rude. Just today the staff member talked over me, laughed at my question, and gave me no assistance. DO NOT store your belongings here if you're looking for a place that makes you feel comfortable and as if you're free to communicate with the place housing the items you worked hard to own. read more

Both ladies in the office could not have been nicer or more helpful. The facility seemed extremely clean, and in good repair. So far it's been an excellent experience. read more

This place lacks management and cleanliness. There is a girl living in one of storage units!!! Appears to be struggling with addiction and has her friends come to visit her at the unit ! Management was notified. 1 month later...she still is living there. If you don't want your items smelling like homelessness...remove your items ASAP! read more

I have had very poor customer service with this location. They rented me a unit on the 3rd floor when NONE of their elevators were working, but told me they would up am running by the weekend when I was moving my stuff in. The elevators remained down for weeks. I had movers that I was paying by the hour and we had to carry everything up 3 flights of stairs. The office had closed early or something that day because no one was in there. I called the next day to express my frustration as I would've never rented here if I knew the elevators would be down. I was told they have hired people to help us move stuff but later that day when I went back, there was no one in the office, the door was locked and I waited outside for 25 min. They tell customers they have to wait outside because they can not leave us in the office/front desk when they leave the area. So one staff member to show the units and the customers wait outside in the cold for their return. Only for there not to be any movers to help bring the rest of my stuff up the 3 flights. I requested contact info for a higher up...left a couple of messages before I got a call back and after I expressed my frustration, nothing and I mean nothing was offered...not even a dollar off. Now with COVID19, my income has been affected. I was late and called them, the lady said to avoid a late fee I could call a higher up and request a one time Courtesy to waive the fee, gave me the phone number and everything. I called the guy left a message and he returned it and said ....no!!!!! I am just over this place and their lack of consideration and Empathy for their customers. They have a great deal at $1 for the 1st month...but they suck at everything else. I PLAN TO GET EVERYTHING OUT BEFORE MY NEXT PAYMENT..... read more