Ease of entrance. The app works well. The person behind the desk was really friendly and helpful . I think her name was Britney. Clean and air conditioned. read more

Public storage review To many negatives to list. Nobody is at the office during the day. There is no office manager cell number to contact even if they are out helping someone on the property. You are directed to call the automated number on the door! My bill was $70 a month and I wasn't told it would go up. They said they sent me an email to notify me. I did not get it. My bill has now been $148 the last three months. I can never log into the app even after having the office set it up with my phone number and email, and then when I log into it it says it doesn't recognize my phone number that I have never changed! As a result I cannot pay my bill and then I get charged so many late fees! Such a terrible racket on so many levels! I will be moving my things this coming week! read more

I've only been there 3 months and they just raised my rent over $100 a month. Really. And they never gave me the first month for $1 as advertised. There is no light inside my storage space, not even light bulbs in the ceiling light fixture. The hallway light is on a timer, so I got stuck in pitch black when I was inside on a ladder. I told them right away and the onsite manager told me they will never fix the light. If you call, they never answer the phone. It really is the worst place ever. Don't go there. read more

Public Storage - Here's me stuck at the top of a ladder with no light in my space - Self Storage Near Me - Portland, Oregon

Service sucks..... you can't even find a property manager during their business hours. Please don't go to this place

I have had a unit at this P.S. location for a couple years now. In the past I have had a few complaints but those have been due to public storage's overall rules and policies. Today I had to call because of a questions I had because I need to access a unit I haven't been to in over three years. I spoke with Andi and they were absolutely the epitome of what an employee should be. Pleasant, patient, knowledgeable, and knew how to deliver that knowledge to me, the client, in a timely and easy to understand way. Even checked the employee schedule to let me know when I could expect someone to be in the office over the next couple days if I were to need someone. I'm pleased. KUDOS TO ANDI!!! read more

Incredibly friendly and helpful staff. Everything looked clean and well maintained. Loved my experience.

Rent has increased almost 100% in 3 years. Lack of communication and support to customers. Specifically there is never anyone on site and they rarely answer the phone. No help or communication for move out and I was charged late fees when already moved out. Granted I did not remove the lock when I moved out but if someone was there to notify me of that important step I wouldn't be writing this review. read more

Someone tried to break in to our storage unit to the point we cannot open it and the management doesn't to care. Said we had to wait up to two weeks to get the lock cut off so we can access our stuff. read more

Public Storage - Someone trying to cut through the lock to our storage unit. Now we can't access our belongings. Super frustrated. - Self Storage Near Me - Portland, Oregon

Besides the price jack up after your initial promotion 90% of the time there is no one on the property if an issue arises. There is a high turnover rate at this location so if you are able to speak to someone, you get a different answer to the same question. It's a one star due to their lack of accountability, customer service and price. read more

Our experience has been terrible. We had a second floor unit and for nearly two weeks the elevator was not working (and is still not working). The people have been so unhelpful we decided to move our belongings out--and it was difficult. They also tried to scare us. They said we can only go to our unit by appointment (most of the time no one was in the office). They also said we used the wrong lock (not true and we used it for years) so they put a padlock on our unit! Fortunately they didn't and we managed to get away! read more

I reserved a storage room and, as instructed, took the e-mail they sent me 1 day before the reservation date with the agreed upon rate. When we arrived, on time, they said the unit and the rate were no longer available. They connected me to customer service who were of no help, either. This was a bait and switch and the change happened between an e-mail on May 3rd and our arrival at the location May 4th. I would advise you to call and work things out over the phone but apparently that would not have helped here. There are a lot of 1 star reviews here, I would take he heed. read more

This is one of the worst storage units I have ever experienced. We have a 3rd story indoor unit. On our last visit ALL the elevators were broken down and they had a door propped open to provide access to a stairwell. No email or phone notice was sent out so this was a surprise when we showed up. Staff couldn't give us an answer about when the elevator would be fixed either. Another couple was there moving in for the first time and weren't sure how to even get to the units because staff didn't bother to guide them. Prior to this, one of the elevators had wiring hanging down from an empty light fixture and it was like that for over a year. In addition to all this, my price has been raised 50% in the last year without any reason provided; we have never had a single missed or late payment or any other infraction. Dont pick this storage company in general. They have horrible customer service, dont take care of their facilities and will lie about pricing. Go with someone else. read more

Public Storage - Self Storage Near Me - Portland, Oregon

DO NOT STORE HERE. - Terrible construction - Easily broken into despite locks Just arrived at my unit to see that Public Storage put their own lock on my unit. Turns out my unit and many others were broken into on June 30th, 2020 and no one bothered to call to inform me of the incident. Upon review of the damage I found that ANY public storage unit can easily be broken into from the outside as the door frames are simple sheet metal and not attached to any studs. The women assisting me in this process ensure me that the service team had reinforced the unit and it could not happen again but when I pointed out that all the did was add two screws to the bottom track and this would do nothing to prevent pending on the clasps she was speechless. I even went to far to show her the I was able to bend the door frame metal by hand since it was not attached to a vertical stud. I will be relocating my belongings and will not be entrusting them with Public Storage again. read more

Public Storage - Sheet metal not attached to stud - Self Storage Near Me - Portland, Oregon

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We rent(ed) a 10x15 unit. This is what the last prices increases look like. 6/1/22 went from 171 to 234 6/1/23 notice for 234 to 316 This is NOT the place to rent from if you are looking for a long term unit. They apparently increase rent 25% per year. STRONGLY advise not using public storage. We took our business elsewhere. read more

Rented unit 1094 for a month. Cost $82 with the deal and fees. After several visits of no one on property and getting an absolute runaround with links via email or phone number or the (206) text or the online chat or in person.... TO VACATE PRIOR TO THE MONTHS END.... I called and left a message for the property manager over 2 weeks ago to call me and let me know what I needed to do to vacate. NO CALL BACK, so I went in on the 21st to clear out storage and finally spoke with a young blonde guy about my vacating and he said I needed to do NOTHING as long as I didn't access the gate again from the 25th on, being that was my move in date in July. I haven't accessed it since the 24th when I went back AGAIN to find a PERSON since no one will return my phone calls... I swept out the unit and left. I spent 5 hours yesterday NOT GETTING LINKS sent to my phone or email... FINALLY I spoke with 'customer service' about them saying I owe a Bala ice even though I was gone by the months rental period end. She said as long as I dont access the gate again the charge with disappear. She said last night she would not the account and send a message to the property manager that I had vacated in time. This m morning I was text a new bill for even more money... I called and the lady said I would have had to notify them by the 23rd to not be charged and how did I want to pay my $52.... I will NOT PAHY IT EVER BECAUSE I DO NOT OWE IT. YOUR EMPLOYEES NEED TO LEARN HOW TO RETURN A PHONE CALL, ESPECIALLY THE PROPERTY MANAGER. YOU GIUYS HAVE ZERO INTEGRITY AND IF THIS ISNT INTENTIONAL, THEN NONE OF YOU HAVE A CLUE HOW TO RUN A BUSINESS! I TRIED THE ONLINE CHAT TWICE YESTERDAY AND TODAY ONLY TO GET HUNG UP ON TODAY AND HAVE A USELESS CLUELESS BOT YESTERDAY.... read more

Public Storage - Self Storage Near Me - Portland, Oregon

The worst storage facility. My boyfriend & I did the E-rental process thinking it would be easier and faster for us to gain access to our storage unit. However NOT the case. We got an email with the storage unit number and the gate access code, but the gate code didn't work and said we needed to see the property manager... there's no property manager on site at all, we called the customer service line (super rude lady) said "you need to drive to another facility to show them your ID, if that doesn't work you can try tomorrow" are you kidding? We need to store our belongings! So inconvenient. DO NOT RENT A UNIT HERE!!! read more

Was able to get everything done in minutes- Arrived and my lock and unit were ready to go. Clean, easy to use- Great!

First things first: Their whole "$1 pays your first months rent!" schtick is some bull. You pay $1 for your rent, then $20 to process everything, and then if you get your space at a location like this, you need to buy a $20 cylindrical lock to secure your space. So $1 quickly turns into $41. Another thing to be weary of; dimensions listed on spaces are approximate. I came to this location having reserved a 3'x5' unit on the Public Storage Website. It turned out to be in a weird corner and more like 3'x2'. So I wound up instead with a 5'x8' for more money than anticipated. Those things were definitely annoying, but this location of Public Storage was pretty good to me otherwise. It's secured entry at the gate and the elevator. Save for some large "garage" type units, all the storage spaces are indoors, climate controlled with large elevator access. They didn't get too mad at me when I was a few days behind, warned me about possible lockouts, and were always friendly in the office when I stopped bye. I wasn't ever "happy" per-say to be paying an extra $60 a month plus the $8 of storage unit insurance they force you to buy to store my stuff. But I was happy that it was in a secure, safe space. Then rent got raised a few months ago to $70 a month. Then my car broke down and a new one was purchased and certain expenses needed to be ...eliminated. So now my friend is using and storing what once was stored here. They seemed sad to see me go, but it was needed. However, if I ever have need again, I wouldn't hesitate to use this place. Especially since I've already got that damn cylindrical lock. read more

Public Storage - Self Storage Near Me - Portland, Oregon

an hour ago My brother pass very recently. Already have so much to do. Went there with his best friend (emergency contact and authorized user keys in hand with ID) and they would not let us obtain the items. Lexi has no heart and I do not encourage anyone do business here. There are so many other places to store your belongings. I just want the diplomas and personal items out of there. I have to already go coast to coast and time is important. I do not have time for games and to make trips back and forth. If you want to store your items steer clear of this place. They are only in it for the money. read more

Great property. Everything is like new, and it's clean, secure, heated, well lighted, and Lexi is awesome. I've rented space there twice now and would gladly recommend it to others. read more

Very poor customer service! Do not go here if you want fast and efficient service. If you do, make sure you inspect all vehicles with one of their employees before you drive off the parking lot.. Also the management here is the worst I have ever experienced. read more

I just rented a unit in this relatively brand new facility in Portland, Oregon. The "climate control" does not include air conditioning apparently. The loading dock is hardly adequate, especially if more than one person is using it. The elevators - OMG. They need to have the architect come and unload a truck. The elevators are smallish and you can't keep the door open long enough to put a cart on. I had hired a crew to unload my truck, it took twice as long as it should have because we stood around waiting for the elevators. There were key switches to change that, but they don't have keys to operate the elevators, so you're stuck. It was in the upper 90's ... no air conditioning. The 'manager" was not in, a young lady was the on-duty manager, she had no idea how the facility worked, she was smoking an electronic cigarette as she walked around doing nothing. She was nice, but not helpful. The district manager was nowhere to be had either. The regional vice president had nothing useful either. Water please? No water fountain for staff or customers ... you can use the bathroom sink if you like. BOTTOM LINE: You would think a large storage company would have the basics down ... it doesn't speak well for the company that the details aren't ironed out. I didn't know to asked if the elevators were adequate for a 10 x 20 unit on the third floor, if the place was even remotely cooled or if they had any facilities to make the move more convenient. That's why I came to a large national company that advertised climate controlled, I thought they would have figured that out for me. The contract includes a section that says you have to provide your own lock and keys and to be sure the staff didn't have your keys. Um, you HAVE to BUY a lock and keys FROM the company as the door only accepts THEIR lock, and you have no idea WHO has copies of the keys. You can't use an additional lock or your own lock (I guess since you HAVE to buy it, it's technically YOUR lock). I regret having rented here, and from the other reviews posted I am not optimistic ... Hopefully I won't be there long. #PublicStorageSucks read more

The young women in the office were friendly and very helpful. They made the renting experience easy.

If I hadn't started a rental contract here a few years ago, I would never rent here. Apart from the fact that they are understaffed and the office is often closed during business hours as the person who is working shows a unit; they will nickel and dime you to death. The numbers the initially show you or advertise are never the numbers that you actually pay. They do not take mid-month payments and so you are locked into paying on the first and no later than the 5th of every month and if you move out mid-month, well tough luck you pre-paid for the entire month. And of course, they will not accept a partial payment in advance for a partial month of storage. If you are a current "resident" then make sure you check back episodically to see that your very same unit isn't being rented more cheaply now. And, if you are a current renter, the ads that they post online about first month free on a new unit do not apply to you. The actual property at Barbur is a good space for these type of storage facilities. That is why it got two stars instead of only one. Having said that, I would avoid if possible, however. This review is not merely of this Public Storage location, but rather of public storage as a business. If I could find someone who cared about anything more than money it might be worth a few extra dollars to rent from them read more

Our experience here was very good, Sandra was very congenial, friendly and knowledgeable. I would recommend this storage facility highly, it was very clean, well lit, temperature regulated. Sandra walked us to our unit, explained in detail how to access the unit and explained the $1 special for the first month. The only thing that kept me from giving Self Storage a 5 star would be paying for the lock, it wouldn't be bad if you can reuse the lock elsewhere when we leave the storage facility, but you can't, it is a unique lock on for SS. Otherwise, we really liked Sandra for her personality and expertise. read more

..I am using Halsey and 118 Street location. And I am less than impressed with what they offer. I was promised a dollar for the first month. And then they charge me $15 for insurance $15 for processing fees and $20 for a lock. Now that's $50 for those of you short on math skills real quick. And then 2 weeks later they want me to pay another $44 and then two weeks after that another 67. Please tell me how that is a dollar for the first month in any way shape or form. not to mention I paid $50 in cash for my first month i walked in and paid for it didn't get a paper receipt. here I set up my account online and my receipt only says I paid 30. So now I'm pondering with what to do. I may just blast them out let my wife put on her preview with 95,000 followers. Because I know if I don't pay my bill they're going to keep all my s***. Not to mention the fact that they don't have enough crts for enough parking spots or their elevators worse than their employees it only works on one brain two bodies you can only use the elevators if you do a certain way you lift your leg and part one way is wind blows a certain way and you catch that feather floating down the sky then it'll work. Otherwise forget it you can't get nothing to work and they're not even their staff. If you don't do anything else at least get more carts for future reference three carts with four parking spots is ridiculous not to mention some people use two carts for a load so they can take it up in one instead of riding the elevator five times when you got to make sure you time it right with other people this is the dumbest storage space I've ever rented from for a multi-million dollar business you guys sure aren't real smart. You would think you could find it better system. Or at least manage the ones you do have a little better with a customers in mind not your price. read more

This place sucks!!!! The lady behind the counter acted like she owned the place and it was some sort of Mecca! Then the whole 1 dollar for the first month is a crock!! They want a 22 dollar one time enrollment fee and then they bust out the storage insurance that you don't have the option of not buying. Theres other places way better so don't use this place. read more

These people are scum! I'm not bashing Public Storage, but the are not all equal, they sell franchises, which this one is. First off, there is the billing. They hide in the fact that your bill is prorated to adjust rent to end up being due the first of each each. Not a huge deal, unless of course, as in this case, i wasn't informed, so when the bill can due, i ended up with $36 extra to pay because of the overdraft fees. Then i couldn't pay one month and was going to make a double one the next. Before it was due, i recieved an email threatening to auction off the unit for non-payment, a week before it was due. My business partner paniced as much of our sales inventory is there, and paid. They had added several fees that should not have been there as well as some admin costs associated for non payment even though it was not for a another weeks time before we went into default. And lastey they increased the price of our unit by over $10 with no warning or explanation. read more

This is top quality storage. Pricey but very nice. And highly secure. Stacie, the manager is very helpful. There are a lot of arcane rules regulating storage, she helped make the process quick and efficient. Well done! read more

Clean, secure, friendly. Chris was a pleasure to work with! He was thorough and very welcoming. There was also a nice young lady working there who went out of her way to help us. Important note: $1 for the first month and the lower monthly fee for signing up online - while enticing, isn't exactly accurate. Of course, this is not the staff's fault. You are required to buy and lock from them. You are also required to buy insurance from them. Then there is the administrative fee. So, don't just bring a $1 bill ;) read more

Manager Stacie was awesome to work with, the facility is very clean and secure, much nicer than other storage facilities I've had to deal with. read more

DO NOT RENT HERE!! Our unit was broken into on Saturday morning (they cut through the completely insecure chicken wire at the top of the unit), and we were not notified until Tuesday afternoon!! To add insult to injury, the burglars urinated in our unit. The person on duty, Tiffany, was rude to us and said she didn't bother calling to notify us on Monday because her shift was over at 6pm. She also couldn't keep her story straight, and kept changing details on when the break in occurred. We moved our belongings to another storage company, do not trust these people. They suck. read more

Broken Gate for 2 months and running. No security on either side. Storage lockers exposed can be broken into. Homeless live there. The ally near my locker on the outside is an actual toilet. I can't even say what I have seen and smelled there. The 1.00 thing is a hook. It doesn't exist except for large units that cost a lot. The fact that the gate has been broken this long and calls have been made and people renting should be aware of this as it is a legal issue but no emails have been sent. No efforts to compensate renters who rented a 'secure' unit have been made tells me they are a very bad company to trust. Go elsewhere you will be safer. read more

This location offered the best price for the size unit we were looking to rent. We had an issue with our own additional lock that we placed, which was from another PS location, and lucked out that the locksmith was there that day and came within 5 minutes to cut that lock and arranged for the location to give us a new one for free. My reason for not giving a 5 star rating is that it's quite warm inside, especially in the summer, and I was concerned that the manager had told me that they had recently kicked a renter out because he was living in his unit; that was why we put the extra lock on our unit that had worked just fine when we put it on but then didn't work the following day when we went to unload more items. read more

This place is awful. I've had a large unit at this facility for a couple of years. They've hiked the rent by over 50% during that time. Their late fees are exorbitant and are imposed after only a few days. The final straw was that when I arranged to move out, they charged a full month's rent when I was only in the unit for 13 days. All of these with the same excuse . . . "Company Policy". There must be a better place. read more

Had a great rental/check-in experience with Stacie, she was amazing! Friendly, courteous and a great sense of humor which made the entire process fun opposed to grueling. The place is spotless and in top shape all around, I couldn't imagine a better storage facility! read more

Public Storage has the capitalism completely figured out so a customer basically has little ability for redress if there is an issue. First issue?! The first month for a dollar BS! They require you to pay some "trump"ed up fee for activation or whatever they are calling it this week, they then attempt to force their insurance on you, You have to buy their over-priced lock, which YouTube shows your neighborhood elementary student can pick because it is so cheap. When the staff was questioned about RENTAL INCREASES I heard, "Oh, it doesn't seem to happen very often". The rental agreement, however, does allow them to increase without cause at their discretion. When I saw the first increase of 20% at the end of 5 months I asked the staff if they were aware of increases being implemented routinely. I was told by staff they see it every six months. Hmmm, sounds mighty misleading. It seems to be all in a day's work for Public Storage. Like most other landlords, get it as often as you can! Elevators are god awful slow! No bathrooms available after 5 or 6 pm. No water available anywhere except the bathroom, which is usually locked if you come after work! Sad, sad, sad lack of customer care! read more

This place is awesome. We saved $100 the first month and save every other month for a bigger, better, storage unit than the one we had previously. Staff is courteous and professional. We couldn't be much happier. read more

This location is very convenient for me and the hours are good. I can drop off before or after work. Amanda was very nice and made sure I understood everything...sure they zapped me for the extras...but what place doesn't these days!. If my stuff is warm, safe and dry I am ok with it. Now I can sort out my damp basement and get out of this place! read more

Sandra at 10315 SW Barbur Blvd Public Storage really helped us out in a pinch. We had movers on the clock moving our belongings into the truck, when we got a call from our new storage facility (8437 SW Barbur Blvd. Public Storage). The new facility said there was no one at the store to rent us a unit, even though we made reservations and told them what time we would arrive!! I told the other facility I was paying movers $175 an hour, but the manager said there was nothing she could do for me!! Sandra got right on it and found us a perfect unit so that we did not have to pay our movers more money. She was very flexible and provided us with different options so that we could choose the best unit and payment plan that fit our needs. She was very helpful, courteous, and professional. Sandra is a good example of what great customer service is all about. read more