The storage is safe and clean and climate controlled and easy to access from Manhattan or…read moreWestchester BUT their rates are a total rip off. They sucker you in with a low promotional rate, and then every year or two they increase the rate by 30 to 50%. We discovered that we are paying over $400 a month for a space that rents for exactly half that price for any walk-in Customer. And if you get a promotional rate, you pay about a third of that rate. There is a way to challenge this rip off, and I suggest you look online and Google AI can tell you how to do it. However, just be warned, you will have to negotiate with them every so often and have to keep a close eye on your bill or you will be totally ripped off!

If your in the business of liquidation and you purchase storage units from this location buyer…read morebeware they fake auctions to make extra money for their facility they fill up the rooms with garbage from the facility ( not belongings I mean garbage from the pails) half eaten food and used bathroom junk then stage auctions to the public and collect money for these units. I wish I can give them zero stars very unprofessional on their behalf they could have ruined a person financially doing this shady business from upper management to the staff for doing this was dead wrong no good luck will come to them

I moved here from another storage facility, and I could not be more pleased…read more I will give you my pro tips first: 1- Expect to spend about an hour doing the paperwork, getting the tour and having the rules and procedures explained, etc 2- you can bring your own padlock, but if you do not, you will need to pay $14 to get a lock for the facility. You cannot come back with your own padlock later. I pass 4 other storage facilities on the way to this unit. It is worth the trip. Manager Theo And everyone else inside the office and out are attentive and courteous. The place is immaculate, I have never seen such a pristine storage facility. The bathroom as well. Customer receives a unique code to access the facility. You drive your vehicle in, and park on the right (see video). There are large lifts that you can put your items onto; they bring them up to the floor that your unit is on (assuming it is not on the first floor). You can then take the stairs or the elevator to retrieve your items. Unlike my last place, where you had to wait and/or argue with other customers for use of a dolly, there seem to be enough for everyone, and you check them out in the office. I was driving a U-Haul, and they helped me get in and out, which is above and beyond in my book. All around a great experience. I would highly recommend, especially if you have been underwhelmed by other options in the area.

The service, quality and value is superb!…read more The facility is clean and the ease of driving in is a must. I HIGGLY RECOMMEND

All I can say is do not get behind your payments. They have no concern about the needs of others…read more If you fall behind, they will not work with you to get caught up like me. You will end up losing your valuables. I would not recommend that you use this company after being with someone for over two years you would think that they would have some compassion. So once again, if you're thinking about it, don't do it that is my recommendation. Good luck. I had to select one star because you can't select zero but I'll give them a zero rating. Don't do it.

The system is always down whenever I need to make my payment. They penalize you with a fee if you…read morepay it online or over the phone because you couldn't make the payment in person because the system is always down. The website states they accept cash payments but when you get there the reps say they don't accept cash payments even though it clearly says it on the website. You call customer service and there's no option to speak to a live person. You have to send an email. They pride themselves on being voted the best customer service yet it doesn't live up to the standards.

Sharty did not know how to do her job right. the transfer…read morecorrectly and they kept the money that I had on my old storage a whole month plus they charge me for a new lock already they also kept the new lock also. this bitch is stupid.

I've been using them for about 10 years, and they ALWAYS have 1 elevator out of service. That's…read moreannoying when you have other people who are there at the same time as you and have large items to move. Considering the fact that this is exactly what the business is designed to accommodate, this is not acceptable. Also, the units are dark, so it would be nice to be able to plug in a lamp, etc. Nope. They have obnoxiously placed locked covers on all of the outlets.

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

If you are looking for the best movers these are your guys. They came earlier then on time for my…read moremove. They are without a doubt moving ninjas. If I was in your position I wouldn't waste any more time looking further as this is the best it gets. They helped me so much and the two guys they sent were so nice. I can not say enough good things about them. They came with a multitude of supplies to ensure all my things were taken care of and the speed at which they moved was unmatched. I have a really large television and they managed to get it off the wall with ease. Lastly they have the best insurance and they sent me the COI that my building requested (luxury building)..I will be recommending them to all of my friends and family. In all honesty this was the best moving experience I ever had. I wouldn't have used any other company. If you don't contact them at least for an estimate you would be doing a dis-service to yourself.

Been standing inside for 45 minutes and they just keep glancing over me and calling everybody else,…read moreI was not greeted once, or asked if I needed any help the woman at the desk literally just keeps looking past me and calling everyone else.

Be alert to this store, they charge you undue fees and charge you more at the end of the closing…read more They steal your money with non-existent charges.

I rented a unit from this facility for close to two years. I paid on time every month and caused no…read moreissues. From time to time with no proper notice, the price of my unit would jump up tremendously. When I would call to inquire as to why, "that's just the way it worked there," I was told. The price became so high ($371 a month for a 10 X 10 unit) I had no choice but to leave - which cost me more unnecessary money. I had to rent a truck and hire movers to help move me to another storage facility, not too far from this one to get the same size unit for $169 a month - that's $200 less!!! You would think someone which a sound business mind would make sure their rates were competitive and that they would want to retain good tenants - but not here. Greed reigns over integrity and good business practices here. All to say I'm happily out of there but the BS has t stopped. As of recently my phone has been blowing up from a collection agency claiming that I owe this place money, when everything has been squared away and settled. My entire life I've maintained perfect credit and I'll be damned if this place of business that lacks basic integrity is going to screw that up for me over a false claim. I've tried to get ahold of management multiple times - have been told that 'Greg' would get back to me to address this issue and weeks later I'm still waiting for that call. I have no choice but to leave this feedback that I've been trying to refrain from doing but you have to skip this place. Trust me. Do yourself a favor and do not do business with this place!

Do not put your belongings in this facility and do not buy insurance. If there's a hurricane and it…read moregets flooded the insurance will not cover it unless the whole building falls down. Hurricane ida ruin my things and nobody wants to be held accountable. A whole lot of bullish*t going back and forth with these people. They will not cover flooding, the insurance it's a third part vender and they don't cover anything.

From $268 to $478 - Predatory Price Hikes with ZERO Loyalty…read more I've been a tenant at this storage facility since January 9, 2022. My starting rate was $268.49/month. As of June 2025, I'm being charged $436.00/month, and next month they've already informed me the new rate will jump to $478.00. Let's do the math: From $268.49 to $478 in 42 months is a $209.51 increase. That's a 78.1% spike -- nearly double what I started paying. Average increase: $4.99 every single month, like clockwork. This isn't inflation. This is a predatory pricing model designed to squeeze loyal customers slowly over time, hoping we won't notice. They also refuse to offer yearly contracts, which means: You can't lock in your rate They can (and do) raise your rent as often as they like You have no protection from these constant hikes You'd think being a long-term tenant would earn you stability or appreciation. Instead, they treat you like a cash machine--no loyalty, no reward, just relentless, creeping increases. Ask yourself: Would you sign up knowing your rate might nearly double in 3 years with no warning? I'll be posting my receipts to back up every number. Avoid this place at all costs and places like this. They are not transparent, not fair, and clearly not interested in customer retention. They're interested in draining your wallet quietly and systematically.

Amanda was stellar. Her attention and guidance was so helpful during this rough time for me. I…read moreappreciate how patient she was. I wish I could give more than 5 stars.

Great Customer service with a competitive price. I need to have some things stored last minute. I…read morebooked a room online and was able to come in register my account and have my thing moved into the until within an hour. The facility itself was very clean. The saleswomen were professional and very helpful. They actually went out of their way to find me a room that was close to the entrance of the facility. Which was perfect being that I'm only strong my things temporarily. They also sell everything you need for moving and storage. I wish I would've known ahead of time because the prices were significantly cheaper than what I ordered online.

Never ended up going there thank goodness but on the phone they were just plain rude and central…read morecustomer service kept transferring me there after telling me four times they would close out my reservation when I asked for another location ( which I'm also glad I didn't get).