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Public Storage

3.3 (84 reviews)
Open 6:00 am - 9:00 pm

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Expired elevator permit
Lauryn L.

I moved out before 12/1, and there was nobody at the front desk during office hours to confirm the move out. Nobody followed up with me today. The girl at the front desk said she sent a vacated receipt, see the attached. This is NOT a vacated receipt. I left the unit before 12/1. And she said there's no way to provide documentation to confirm I have vacated. This is the worst establishment I've ever had to deal with. The front desk is incompetent and totally unhelpful. They are uninformed and do not do anything to help you. All they do is repeat themselves in a rude tone. "Like I said..." "We already sent the receipt". Does this LOOK like a receipt to you? Avoid this place if possible and find a better establishment to store your stuff. The elevator permit is expired and emergency exits are locked from the inside. Horrible place of business and poor hiring practices.

Very bad place for storage.  Terrible maintenance, no staff, constant problems

This is the worst storage place I have ever been with. The door code changes everything we come and we are always up to date on payments. There is never anyone in the office to help. No phone line where a person picks up. Getting into our unit is never easy or convenient. I've seen other units get flooded during rains. People broke into units around ours.

Falling ceiling

Really awful. Look at the mold and falling ceiling. Lots of homeless people stay here. If I could give zero stars I could. Do not bother here they have signs of asbestos Smells so bad.

Sad to say that my unit was broken into. Only 1 screw is holding my lock, the ribet is just placed in there but not really holding anything
Vince M.

So I have been renting my unit at Public Storage in Pasadena, and today it was broken into. I have been trying to get someone to replace the lock system on my storage and I have not received a clear answer. I'm staying here till I get a response and I get a new lock system. I want to keep doing bussiness with this location but not if I'm not given a clear answer or response. By the way I'm not a rare case, it seems like other units have been broken into. I just happen to check my unit every other day. If you have a unit here you might want to go and check yours out

Sheena T.

These people have no consideration for their customers and do not follow their operating hours. Be aware you will probably NOT be able to access your unit or a cart when needed. It is 1:05 pm and I have to wait 25 minutes for the office staff to return because they've abandoned their post. If your office hours are 9:30am-6pm I expect as a paying customer to be able to access the office during those hours. Who leaves work and closes their office completely during operating hours! Every time I come here this has happened. Thank you Public Storage for wasting my time. Exactly why I'm moving out.

Intact lock with screws removed from plate

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12 years ago

Raffi was super helpful. Great location!

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11 years ago

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12 years ago

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12 years ago

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Review Highlights - Public Storage

Mario & Raffi could not have been nicer when I came in to look at units on two different days.

Mentioned in 14 reviews

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Public Storage - selfstorage - Updated May 2026

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