The great thing about Raffi, the current manager of this location, is that he's more concerned with the longevity of customer relationships than he is with getting new customers. It's rare and refreshing to encounter someone in his capacity who insists on operating without BS. Though this part is out of his hands, it would be markedly better if every unit had an overhead light inside. read more

Received great and attentive service!! Questions were answered thoroughly and she was efficient.

The add on fees are outrageous, I had been renting a unit here for over 2 1/2 years and every year the rent increased from $50-$70. The property security is great! It's the fees that accumulate whenever and whatever the cost was stressful for me. I was homeless while renting the unit and the staff constantly threatened me with auction and lien fees when the grace period was not even up. Causing confusion and unnecessary stress. I would not recommend anyone to rent here if they don't have a money tree growing in their backyards read more

Shioban was very helpful and I received great customer service! i recommend anyone one who needs storage service to stop by and speak to her! Thanks Shioban! read more

Rent constantly increasing Never staff on hand to help Break ins happen Poor customer service People living in units read more

I don't recommend Public Storage as they are more concerned with price gouging the customer. They have increased my cost each year and even once before the year had expired. And they informed me that they can do that. I will be looking for another location that provides more value than this place. My hope is that they go out of business to send a clear message that they are too expensive. read more

They charged $381/month (gasp), but ok -- I knew that going in. After 3 months, they jacked up the rate to $531/month. Wow! I moved my stuff out. read more

This place is a complete rip off and not a place you ever want to use long term. They will jack up your monthly rental without mercy and punish you for your loyalty. My cost for a 10x10 went from $335 in 11/2021, to $406 in 2/2022, to $491 in 8/2022, and to $624 in 8/2023. I finally moved out today. I am sure these increases were not anywhere justified by their costs, as the same size unit is available on the website today for $186. They will abuse you. Stay away. read more

I'll start off by saying the manager, Chris at PS at this location is always polite and kind. This review is strictly about how a theft was handled at this location when Chris was not there. We had our unit broken into and ransacked in October and didn't find out till February (Note: we would have found out the next day but our business is shut down due to Covid). The thieves stole $6200.00 of our business inventory, they cut a big hole in the metal door but PS didn't feel the need to let us know. PS even repaired the door without telling us and put a new lock on and I repeat, we were never notified. We were never given the opportunity to show up when they put the new lock on or access the damage so we could file a timely police report. We were told that they called my cell phone and that it was 'full'. They say they called 2x the day of the robbery but never again, no VM. I note that I do business on my phone so I can't afford to have it full, I repeat, it was not full more than a few hours. They also do not have security cameras in our section. They have them everywhere else, for some reason, but not where we have our unit. Just beware that PS could really care less about your belongings once they have your contract and your money. They do not go the extra mile and they do not care if your items are stolen. They are nice just not caring and efficient. read more

Do not make a reservation at 888 Fair Oaks PublicStorage facility. They will be calling you to confirm many times until the day you on the reservation. On that day Chris will call to let you know that the unit you reserved has been rented to someone else and ask if you would like to reserve another unit 50 miles out of your way. I still wonder, who got my unit? read more

Raised our rent over 10% after only 5 months there with no notification given. I met the person in charge at site who referred me to the manager. The manager rejected my request. A sorry group running the place. read more

We selected this storage due to the convenience and easy access most of the time. They do offer plenty of size options. Now we have rented two different units in this facility and both times the rent has been increased 20-30% within a few months of signing the rental aggreement. These are not incremental increases but significant amounts. The remote entry through the gates from the phone app is also spotty at best. More often than not we have to get out of the car to punch in the access code. Clearly the increases in revenue are not put back into the facility. read more

Let me start by saying the people that operate this place have no bearing on my opinion. They're ok. Like most employees of places like these, they have no vested interest in the place, and could care less if you come or go. That being said... Buyer beware. The place is not especially clean, damage is not repaired in a timely manner nor is the elevator always functional. If you have home owners insurance, DO NOT purchase theirs. It does NOT cover vermin. I.E. mice, rats, and in this case moths. I opened my unit to discover a cartoon like volume of moths inside. Since I have never had moths, I didn't react right away. Until I saw webbing on the back side of my VERY expensive oriental rugs. They are now ruined. I took my complaint up the food chain only to get. "Sorry". That was it. Sorry. No compensation whatsoever. No couple of months free, no OMG we'll fumigate right away! no help with insurance, no help moving out of my unit to a "new" unit. Just. "Sorry". I know we ALL have to much stuff. I work in the entertainment industry as a Decorater. Believe me! I have too much stuff. But sometimes I need to store things in between projects. If you're place is not up to snuff, I expect a little more than "sorry". read more

BEWARE!!!!!!!! Over 22 break-ins in Building B/2nd Floor in just a few weeks.

AMAZING CUSTOMER SERVICE! I've been stressed out with looking for a place to live, moving my belongings, and finding short term storage space, but I must thank Public Storage, specifically Shannon for making this an extremely easy, and enjoyable experience. I submitted my online order, within minutes Shannon was calling me (I was literally still on the website when my phone rang). She pleasantly answered my questions and scheduled an appointment same day. Although Shannon was the only person on duty, I have to giver her kudos for being courteous to all of her customers, and being professional while trying to expedite transactions and juggling walk-ins. If you don't care about the customer service, here are the logistics of my experience. I am leasing a 10' x 10' space for $148/month. I still give this place 5 stars because there is no contract. Payments are made on a monthly basis if you choose to continue leasing storage space. I recommend placing your order online as it saves you $$. The promotional special I received was 50% off my first month. *Note: You will have to pay for a lock (which you keep), an administration fee ($22), and insurance ($11 minimum). read more

My experience with PS, for the 2nd time, has started off very well. I met the manager at the site, Raffi, today and I am really in good hands with him. He is very informative yet succinct in his explanations about the available spaces, size and items for those spaces along with specific plans for each rental. Raffi really gets that each customer has a unique set of circumstances and needs for storage. He is definitely a company person in that he will sell you add-ons, but only those that make sense. Raffi thinks ahead and recommends those accessories that you will/may miss in your move process and and he will put together an excellent package for the client. His sense of urgency and ability to multi-task is very much appreciated. I am in good hands with Raffi and I am very happy about selecting this location to temporarily store my items. Thanks Raffi. PS, I hope you are able to hold on to Raffi as he is top-notch. read more

I thought the nice young ladies did a fine job of signing me up. THey answered all of my questions and were efficient in their use of my time. A Tip - when you get boxes - five bales of 10 boxes each is the best Quantity price-wise, but that can be a bit daunting to carry. Thread one of those recently despised and - in some places Banned outright - plastic bags under the strapping of two or three bales as they rest on end. Then tie the ends of the threaded bag together in a loose loop and you can easily carry the two bundles (2 bales of 10 in one and 3 bales of 10 in the other). MOve-in day tomorrow - looking forward to having New Carpet AND more room in my condo!! read more

We have recently experienced maintenance issues with our 2nd floor storage unit. Elevator and hall light are not functioning. Units do not have lighting. Manager could not give a firm commitment as to when issues would be repaired. Rents go up significantly every year. We expect better service for what we pay. read more

Shannon gets a five star, she has excellent customer care. Knows her business and she is professional. Public Storage, you hire a wonderful and caring person who represents the company well. The location is clean, convenient and great hours to access your storage unit. The prices are reasonable. Highly Recommended. Best, Betanzos Family read more

In a pinch needed to get some storage and found a very reasonable deal on their online page. Filled out the space request and early the next morning Chris called to confirm the request. Was willing to hold it for me until I could get down there to check it out and go over it all. I know many have mentioned another manager that was very helpful, Shannon I think, but Chris was also super friendly and helpful. We went over to the storage and checked it out. They actually had a few spots so he let me choose the one I wanted and worked it out. Got a good deal as the first month was free and the second was pro-rated. The price was very good for the size, especially considering other places in Pasadena for the same size. Can't say enough of how nice and professional Chris was and happy to have a place close to me in a good area. read more

Chris at public storage in Pasadena is always extremely helpful and friendly. I never have had issues at this location and feel my stored items are safe. It's very clean and I appreciate their awesome service read more

Met with property manager Sinea who assisted me on getting a unit. She been nothing but professional with her service and provided me what I wanted. She also answered all my questions. She went above and beyond to getting me the best price for my unit. I would recommend this place to my friends and family. read more

This particular property is run by a woman, named Shannon. She, Hanna, and their other colleagues will take care of your every storage need and will do it with a smile. They are polite and professional in their conduct, the facility is always clean, and you will not be disappointed during any experience at this location. Sincerely, Dale (a longtime customer) read more

Matt helped me set up my storage unit very fast and efficiently. He answered all my questions !

Ants ants ants!! We come to move out of our unit today & find it to be over run with ants!! I bring this to the attention of the girl at the front desk and she nonchalantly says "Oh yeah, we have ants in the summer. Every summer they come in." Umm that would be nice to know before we rented the place! Who wants ants in all of their boxes & belongings!! Do not rent here if you don't want bugs in your lockers. read more

Good customer service - ..EZ process - could be better lit but there is a lot of natural light too

The girl in the store didn't even look up when I came in - monosyllabic answers while not even looking at me - terrible customer service - super high prices for moving supplies read more

Shannon is the best. Over the course of the past 8 years I have rented 3 different spaces at this location in Pasadena. The buildings are always clean, well lit and the units feel secure. The thing that puts this Public Storage above other businesses is the amazing customer service. Shannon is extremely helpful, knows all of the details of the business inside and out and always has a smile. read more

AMAZING!! This was our first time putting our belongings into storage and couldn't have asked for a better experience! Shannon and Ana were very nice and helpful with our move into storage! You know when a business has great customer service when you walk in the next day and they say hello with your name! Very personable people! I'm glad I decided on Public Storage on Fair Oaks! :) read more

Very good costumer service. Dennis made us a professional recommendation about what we were needing. Great location. Excellent prices.

Nice and clean location. Chris,the manager is quick to respond to calls /inquiries and getting you setup.

Public Storage Pasadena is awesome very help full staff. Daisy and Shannon very professional and helpful through the whole proceeds, really made me feel secured to leave my belonging here. I recommend this place to anyone. Great prices online :) read more

Shannon was very helpful in getting my new storage unit processed. Facilities are well kept, and my storage unit was in great condition. Thanks for the help! read more

Great service and clean facility. Thanks Leslie and Shannon for helping me out.

Great experience! The people who work at this location are all awesome! Very customer service oriented and they really went the extra mile often pulling the loading cart around to meet me as I parked my vehicle if they weren't too busy at the front helping other customers. Also gave me a good price on my storage space. Five thumbs up and a gold star!!! read more

I have been here for almost a year and everything has been smooth. The employees are kind, helpful and non-intrusive. I must also mention that the bathrooms are clean! I have never had a problem with this location and I don't think that is going to change. read more

A couple of weeks ago I needed to move my previous warehouse and I found a new home at Public Storage 888 S.Fair Oaks Ave in Pasadena. I tried to book my space on line and for some reason I was unable to do so. So I rushed over there, because It was the last large unit left. I met three really great people. Shannon the manager, Ana and Jonathan who were in training. I can not say enough about their professionalism. But what struck me the most that they were kind and cheerful. Shannon honored my attempt to book on line, because we talked by phone. The rental on line is cheaper. Jonathan and Ana processed my application on the computer. It is more involved than one would think. You can easily forget a detail. Shannon the manager was great! So many people micro manage others. She trusted her instinct that learning is best accomplished by doing. All three went with me to my new space and showed me how to open the roll up door and to operated the lock. Which took a bit getting used to. The place is incredibly clean no trash and well lit. I feel very safe. Christina Gold read more

You may get your first month free, but they will screw you and Jack up your rent in a couple months to recoup it. Nothing is free. Read the fine print in their contract! They can and will, increase rent at any time with no specified amount. I'd never go here again. They send you a letter that they will increase your rent (by 30% in my case). I had 2 customer service reps claim that these are operational costs passed on to the customer. What operation?! A few employees and a prison like building! You can move or stay. They don't care. Horrible customer service. read more

After being here less than a year they hiked my storage fee up a lot! I will never be using public storage again. BEWARE!!!!

Ana and Lisa were friendly and provided the information we needed. As a new customer, I can say that things have started out well enough.