I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

Staff was very friendly, units are clean, and facility has useful features like the loading dock…read moreand pallet jack.

I picked this faculty for location, but I'm thrilled about the friendly service, cleanliness and…read morevery organized oversight which is apparent. Jay was extremely helpful in finding me the right unit for my needs.

The facility is very clean and organized and access is user friendly. Pricing is fair. Gary, the…read moremanager, looks over the facility with great care and is super helpful whenever needed. He took the time to show us the ropes and ensure we were comfortable with accessing the facility, our storage unit, the elevators, etc.

BEWARE!!! Recently…read moreleased a 10x10 and the manager of the site was incredibly helpful with the contracting process as well as assisting with entry codes, elevator access and assuring it was the right space for our boxes and furniture. HOWEVER! Upon further review of the contract, I found an alarming clause indicating a 2X price hike after 4 months - which wasn't mentioned when I agreed to the month-to-month lease. I found other reviews on Reddit from those experienced 200% price hikes after a few months. Currently looking for another facility that offers more reasonable price increases over time.

Maria is awesome! On the first floor of 3 story building don't need climate control to stay…read morerelatively cool.

This was my first time renting a storage unit, luckily Maria was there to help. Her customer…read moreservice couldn't have been any better and she helped me from start to finish! Thank you Maria!

Came in to purchase boxes, tape and bubble wrap. The agent helped me and suggested additional items…read morethat I had not considered. She was so right. The kitchen kit was a real game changer. Thank you Ms. Jessica, you help save our precious dishware.

My experience here was GREAT! I would like to personally thank Danny. He was so helpful and KIND! I…read morewalked in stressed out because I spent my whole day looking at other storage companies; to compare quotes. And I was very pleased to see how accommodating Pouch Self Storage offers great services. Pricing is reasonable and most of all LOVE how helpful and informative Danny was. I highly recommend for anyone looking for storage to become a customer here. Danny you were awesome l! Thank you.

I had to leave town for 5 weeks and needed a plce to store my car. I did a little bit of research…read moreand called a few places before deciding on this shop. I came back 5 weeks later and my car was ready for me. Here's the details. 1. The Pasadena lot is located in a GOOD area. It's near Pasadena city college with flat streets and easy access if your car is low. It is NOT on the edge of an abandoned scrap yard in an industrial area like a lot of these places are. I had no concerns about my car being broken into once I saw where it was located. 2. The outside lot is non-descript, cheaper to rent ($185), and decently secure with cement walls and a front gate. The inside lot is more expensive to rent but if you have an exotic or rare car the price is probably not your concern. 3. They don't discriminate based on your car. They also won't treat your car worse just because it's not a white BMW. There are some car storage business that only store particular makes/models. They'll place them in what is basically a show room floor as a form of advertising. This is NOT one of those places. No disrespect if that is your type of business but if you really value your vehicle I'd think you'd want to be as discreet as possible when it's in the care of others. 4. The staff is pleasant. The techs that actually handle your car are enthusiasts themselves so they'll entertain whatever odd request you have about storing and handling it, especially with older cars that operate differently. I had them pull a few fuses and disconnect my negative terminal. I also have a bucket seat that won't fit a waist size over 34 without crumbling and they got a younger dude my size to move it around. I legitimately said "No fat asses in my seat please." and my wish was granted. 5. You call them when you're picking up the car and they have it ready, almost like a valet service. I did not know this. The young dude (Alex?) had my car ready. I would have tipped him if I knew before hand. Next time I guess. 5. They do not prorate fees and they tell you this upfront. You pay monthly. You also pay a deposit for last month's rent which will be re-credited to you (takes a few weeks). Overall, I would use this service again. The cost is worth your peace of mind if you have a rare or sentimental car that is priceless to you.

Stephanie was very helpful throughout the process of storing my father's RV. Every time I called to…read moremake an appointment she was always kind no matter how many times I called back over and over. Jeff was also very helpful and friendly. Their customer service is excellent. If you need to store your car this is the place.

Ashley was extremely helpful & patient with our group, showed us the facility and how to use the…read moreelevator. The pricing was great and the customer service was grade A+... If you need a storage unit in the Arcadia/San Gabriel Valley area look no further than Arcadia Self Storage! Many thanks!

Matthew's customer service skills were impeccable. He was very knowledgeable and helpful every time…read moreI had a question or concern. Unfortunately, after one year, the owner doubled the monthly fee, and I had to find a new storage facility to store my belongings . Good location, very clean and Matthew is the man, but there are locations nearby that are just as good and that do not surprise you after a year by doubling your fees.

I've had a really great experience here. Gus is hands down the best manager. Since I started…read morerenting my storage unit, he's always been super helpful and quick to handle any issues. That's honestly why I decided to stay. The facility is clean, safe, and well maintained, which gives me a lot of peace of mind. The whole management team does a great job. I would definitely recommend this place if you're looking for reliable storage.

Book a unit on their website. Met with Anna and Gus. Both extremely friendly and professional…read more Facility and storage unit is immaculately clean. Definitely highly recommend if in need of storage.

Monthly cost for 5x5 : $230ish with a "district manager approved discount" for a long term customer…read more(2019). My long term loyalty was only worth a $20 a month reduction. They wouldn't even price match the web rate of $117 (see picture) or prorate my move out. So, went with A1 storage for a 5x5 $159 including insurance. Set price for 3 months and gradual increase of 10% at 3 months then 10 months. Still way better price at A1. Was truly disappointed so I'm leaving and saving myself $100 month.

This place is beyond shady-- they raise everybody's rent up automatically after 4- months $100!! So…read moremine went from $220 to $320!!! Then if you are even one day late they charge you a $43 late fee!!! The front desk people are very nice and very courteous but the owners of this place are beyond greedy and unscrupulous in their strategic money grab. I had a baby and surgery and thought they would maybe give me a break but I guess the owner needs to pay his Bentley car payment so BEWARE- seriosly- I should have stayed with Public Storage--