Judson was the best, Top shelf service couldn't ask for a better person to help me with the transition, he gets a 5 star from me. Thank for all you did to help me. read more

The positives: the staff are really hardworking and nice. If no one is at the front office, call the number posted on the door, they will come from wherever they are on site. It's very very clean. The less great: -like aalll storage places, they raise your rent quickly. -Other tenants are not thoughtful about blocking entrance, holding elevator. Etc... -have garbage cans in ladies room! You're leaving no choice but for people to flush certain products or leave them in the floor (which I've seen). Buy a trash can and some liners for yourselves and your customers. One elevator is or was not working for a year. Sooooo what if the other one goes out? read more

This place absolutely sucks. There is no one ever in the front lobby to assist you. Went to days in a roll n nobody was there waited an hour. Front gate is broke so anyone can walk in and out. Both days they sent them an alert to come to front desk and no one ever showed up. We reserved a unit n 5 minutes later while we was entering our information to pay it said it was taken. This place is trashhhhh read more

Public Storage - Self Storage Near Me - Oldsmar, Florida

Beware!!! They will raise the rent on you absurdly high and there's nothing you can do about it except move your stuff again! We started off paying around 275$ a month for our unit and now we're over 400$ and we have consistently made our payments on time and have been there for over a year. Yea let's punish the people who are keeping you in business! Everywhere else is way cheaper for the same size climate controlled unit so I suggest look elsewhere! read more

Astrid was really helpful and attended with the services and always want to make the service even better as it was. I always recommend this public storage to everyone! read more

I needed to downsize my move because all of my belongings would not fit inside the truck I rented. So I goggled storage facilities and compared prices. And ending up at Public Storage. Astrid was so very friendly, nice and helpful in showing me my options in selecting the best size unit to fulfill my needs. Judson was wonderful too!!! read more

Last time I will ever store at Public Storage. on line order sucks! Had to speak to Seven different people and still did not get climate controlled area I was asking for. So they mid-led me and rented me a dark dirty hot storage area. The back wall has openings large enough for snakes, Rats and mice to enter and live in my furniture! read more

I appreciate that I was able to do everything online, it was fast and easy also very simple, showed up for my unit the lock and key was waiting for me moved my stuff in same day! Was very impressed at how clean the unit was! read more

They raised my rent 74% in barely over a year. Yes, you read that correctly: 74% in about a year. Meaning from $178 per month to $310 per month. That is how they reward loyal, long-term customers. The on-site manager (nice guy) put in a rent decrease request with corporate. When the response came back, they decreased my rent by a whopping $7, which is about 2%. I called the 800-number, and the person was curt and said there was "nothing we can do." Well, guess what? There's something I could do, which is move out and leave an honest review. THEY WILL RAISE YOUR RENT REPEATEDLY ONCE THEY THINK IT IS TOO MUCH OF A HASSLE FOR YOU TO MOVE ELSEWHERE. Avoid this by renting from a competitor. read more

We arranged to have are belonging here for a year, our small 10 x 10 unit was costly and the rates went up also the roof was leaking and insulation raining down on my belongings. At a time like this they should be more helpful to the community instead they hiked up rates! read more

Public Storage - Roof - Self Storage Near Me - Oldsmar, Florida

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I didn't give it 5 starts because it is a little expensive for the are but Rosemary, the manager there, is very helpful and nice and the customer service is excellent. It's not perfect but I feel good about doing business with them personally. read more

They are thief's they sent me a letter saying my storage unit will be emptied if I don't pay bill by 24 February. I get a letter 5 days later stating that my storage unit was emptied because there was nothing in there. They stole my valuables I had and wrote my unit was empty so they could keep my stuff. Horrible people I wouldn't keep anything here read more

RUN do NOT WALK from this company!!! EVERY 4 MONTHS they increase the rent. My original unit started at $119. Within 6 months I was paying over $165. They advertise the same unit 10x15 for $99 so in order to get that price I had to MOVE units. Then again they increased the rent within 4 months by another $20. The late fee is $20. This is during covid as well. When you ask for a reduction they give some excuse as it's MARKET RATE. This company has a revenue of over 2 Billion and they constantly use tricks and deception in order to pillage customers. The climate controlled units are dirty and full of spider webs, dirt and debris that flies in under the door. read more

I only give a 1 star because that is the lowest acceptable. I stored my items for about 8 months while selling and purchasing a new home. What I found once I came for my items was an active water leak that districted nearly all of my families belongings. I did pull out a insurance policy but so much is irreplaceable. I filed a complaint with the district manager to be told there is nothing can be done about it. I thought being a reputable company and such a large chain that a problem like this wouldn't happen. I was sadly mistaken. I will encourage anyone to find a better storing facility and trust a company that has better business practices. read more

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The office personal that attended me was extremely pleasant and thorough in explaining everything. She walked me to my unit showed me how to open, close and had me even test out the lock so I was sure on how to use it. I have rented from other locations, but I have to say this place has been the best I have used so far. I would highly recommend it. read more

What a sleazy business! They try to put me in a unit which had the ceiling collapse; then stated that" well it wasn't fixed yet". No kidding. Then, the only available unit has no rope to pull the door up and the door wont slide shut right because it doesn't line up due to no rope on the handle... How easy of a business is this to run without lying and cheating the customers?? I just need to put stuff away for 4-6 weeks and now I have been subjected to all this lowlife insurance, late fees, and underpaid employees that don't give a crap about anyone. I can see why they got sued. Hope they go out of business. Next time I'll just put my stuff under a tarp and hope for the best. read more

I've been with this storage unit since selling my home, and they have been awesome! The manager is great and very helpful, along with everyone else that works there. I just moved to a smaller a/c'd unit last week and they were very accommodating to my needs in every way, and made the 2nd move there just as nice as the first. The gate code always works great for entering and leaving, and I feel safe there when going into my storage unit, including the grounds and inside the building is always clean. I would recommend this Public Storage to anyone whether for long term, or short term! Thank you!!! Dj read more

It doesn't get any easier than with Public Storage. We got a nice internet special for the first month thanks to Nicole the operator when we were looking. She made it possible for us to register/check in online but we decided to go in person. Samantha, the manager, was friendly and professional and had us in and out quickly. She gave us a tour, explained everything easily, showed all of the packing supplies available, and quickly and efficiently did our paperwork. The place is clean and safe and well run. read more

Best Public Storage around, exceptionally clean and easy in and out of location. The staff is really helpful and the facility is up-kept.

Case of Morgan v. Public Storage ("Lawsuit") filed against Defendant Public Storage which is now pending in the United States District Court for the Southern District of Florida ("Court"). On October 21, 2015, the Court granted preliminary approval of a settlement with Public Storage and certified a Settlement Class What is the lawsuit about? The Class alleges that Public Storage deceived its Florida tenants by representing to them that it would send the premiums collected through the sale of self-storage insurance to an independent insurance company but that Public Storage actually retained more than 75% of the premiums paid by its Florida tenants. Public Storage denies that it said or did anything unfair or deceptive, asserts that tenants got the full benefit of their bargain, and asserts that it fully complied with all applicable laws. http://www.publicstorageinsurancelawsuit.com read more

We had a great experience moving from Florida to Pennsylvania Pete and the staff were very accommodating And genuinely concerned about you as a customer And your needs. Thank you Oldsmar storage! read more

Finally got the storage unit my wife and I have been needing. The price was the best value and Kimberly was was great to work with.

Been there for over a year and no one called to let me know they were raising rent. It is only $8 however it is just a storage unit. How can you justify a price increase for long term, customer? Horrible customer relationship skills. read more

This was my first experience using a storage unit. I needed a small unit to store some furniture until I can move into my new place. I mostly chose public storage for the location and $1 move in fee. Of course it's not really just $1 out the door. When I called to reserve a unit they explained to me that there's also a $22 admin fee, $11 for insurance, $11 for a high security lock and tax. So about $54 total for 1 month. Still not a bad price for what I'm getting for the money. The staff was pretty helpful when showing me the unit and filling out the paperwork. I'm satisfied overall. I will have the unit for another month and feel certain everything will go smoothly read more

Rosemary was very helpful when I was looking to move into an indoor unit. I've been renting from Public Storage for 3 years.

It's OK, but they NEVER answer the phone. Since renting a unit 6 months ago, I have never once gotten them to pick up a call. And leaving a message is useless. Most of the corporate number extensions just send you back to the property manager that doesn't answer. When I finally got through, the CSR was abrupt and clearly wanted to go back to what ever he was doing ASAP. He said that they were having a new phone system installed so maybe that was part of the problem. Also, you have to enter a code to get OUT of the property. So if you were having an issue or didn't feel safe for whatever reason at night, you would have to roll your window down and enter a code to get out. It is a bad policy re safety of customers. Having said that, it is a decent facility, at least for the climate controlled units. Clean, has restrooms. Well lit. People who work there are very nice and helpful if you go there and just speak to them. Still...they don't ever answer the phone. Had I known this I would have chosen a different facility. I guess next time I have to ask, "If I call, will you answer the phone?" read more

We've had a storage unit in this facility for over 3 years and never had any kind of problems with receiving our monthly bill in our email. For some unknown reason, we didn't receive a bill for this month, but did get our late notice with an additional $20 late fee added to the balance. I called this location and talked to Will about the problem. He offered to talk to his district manager to possibly get the late fee waived since we had never been late before.He promised to get back to me. Within 15 minutes he called me back and got the late fee waived! Even if he hadn't been able to get the fee waived, I would've been very happy with his service. He understood my situation and honestly tried to help me. He was extremely polite, efficient and is an asset to this facility. read more

What a great experience. Iris was absolutely wonderful. Very clean facility and helped locating the size unit needed right down the street. It's great when the company makes sure there employees are consistent throughout the organization. I would recommend the two sites on Tampa Rd . to anyone. read more

The staff here saved my and my father's life when we got our truck and 16' trailer stuck around a pole. We were completely jammed up in the POURING rain and one of the gentleman here - I wish I had gotten his name- got us out. We had to disconnect the trailer and reposition it and then slowly get untangled. It was a mess of a day and we were all soaked, but they made it better! God bless them. So kind. read more

Wow! What can I say about Iris! She was extremely helpful. She was very honest in answering all my questions. When she didn't have the unit available for my needs, she went out of her way to find me a unit at a nearby location. She's definitely a keeper! read more

This is the second time I have leased storage space from this facility. Always professional, they make the process easy, and very helpful with packing supplies and suggestions. read more

The manager Iris is the best. She is helpful and knows what she's doing. Super excellent & would recommend this place for sure.

I have been a tenant since 2008 and have been very satisfied, the facility is well maintained safe and secure. Great place for long and short term storage. read more

I went in to aquire about switching locations of storage. I walked in to a wonderful greeting by a woman named Diana. She was very upbeat and cheerful, she had all the information I needed! From move in dates, pricing and hours. When it comes down to quality customer service it was satisfaction guaranteed. I would defiantly recommend this loction to anyone. read more

Spoke to Thad about renting a 10x10 unit. First story was that the first month was $1, then the unit would be $123/mo. Story two (next day) was that the first month was $79, sub sequential months were $133/mo. When we got there to rent the unit, we were hit with $20 for a lock, $25 administration fee, $133/mo with no first month discount, AND $11/month for insurance which he insisted was Florida Law. We were none too happy about the add ons, and found out that the insurance he signed us up for is optional...not law. When confronted with this information he was rude and continued to lie about this being Law. It was pointed out to him that there is a statement ON THE FORM that states it is optional. He was told that the insurance would not be added to next month's rental fee. Thad is unprofessional, and unfortunately for Public Storage, comes across as a two bit con man. The building itself is clean and has ease of access. With several other storage companies within a two mile stretch of Tampa Rd in Oldsmar, it would be wise to be upfront and truthful with potential customers. As far as providing a 5 star rating, it can not be done because of Thad. We are warning our friends about the deceit, and to beware. read more

The manager Iris is the best! The man that works there is also most helpful and most kind although I cannot remember his name. Diane and Kim have been great to work with too! Kim even called to check on me when she noticed all the blood on the floor next to my unit. They saved a ladder for me and stilts that my grandfather had made for me as a child in their office for over a week when they found them abandoned in their elevator. My only complaints are there is no trash can inside the climate controlled building and the bathrooms are locked which equates to no facilities or anywhere to wash your hands or go to the restroom. I was working alone one evening and sliced my finger open and there was nowhere to wash them. Additionally, when I went to get a drink at the water fountain, there was all kinds of trash sitting on the back ledge of both drinking fountains. Lastly, there is a homeless person that I have noted multiple times just hanging out on the property. Again as for Iris and all the staff, I can not say enough good about them!! read more