The office personnel are fantastic. In today's world customer service is not a priority. The…read morecustomer service provided here is always top notch and people like me appreciate it! Staff is knowledgeable and able to answer questions, provide detailed information about the rental agreement and costs. Very upfront with no hidden fees. I have yet to go into office and not be greeted with a smile and positive energy from staff. Very refreshing and it makes me feel good about leaving my belongings with them. They actually care about what they do.

Great service, reasonably priced, sells all kinds of packing materials. Went in there yesterday to…read morebuy boxes for a project and the manager was super sweet and understanding.

I'm honestly beyond frustrated and disgusted. I stored my belongings here thinking they would be…read morekept safe and in decent condition, but instead, everything I own ended up infested with roaches. When I came back to my unit, I found roaches crawling all over my inside boxes, on furniture, and even in items that were sealed. This wasn't a small issue either, it was a full-blown infestation that clearly had been building up for a while. There is no way this level of problem just appeared overnight. This tells me the facility is not being properly maintained or cleaned, and there's a serious pest control issue that management is either ignoring or not handling effectively. Now I'm stuck dealing with the stress, cost, and emotional toll of trying to clean or replace my belongings. Some things can't even be saved. I trusted this place with everything I own, and they completely failed. I would not recommend storing anything here unless you're okay risking it being ruined

From the owner: Store your belongings at Extra Space Storage on 8323 W Hillsborough Ave in Tampa, FL today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, non climate controlled units available, parking spaces, elevator access, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

The storage unit is nice and our items fit. I was told by another customer that she experienced…read moreissues with ants so that is a concern. Finding my unit was impossible without the help of another renter and the on-site staffer offered no assistance at all. Being on the property after hours is painful but we needed to in order to get everything in the unit. All in all good value and nice facility.

I have had multiple storage units (UHaul, US Storage, etc). This place is by that the worst...the…read moreplace may seem clean and inviting but their staff and billing is deceptive and dishonest. The storage units are clean and modern. Staff is almost always unavailable on both the customer service phone line and the property management. Restrooms (that we pay for) are always locked and you will never find a staff member to open them. The rates are a flat out lie and they will "market adjust" your unit with a 30% or more increase after 3 months. They do not offer any introductory rates and will be rude when you try to talk to them about billing

Maya was absolutely wonderful and very helpful with guidance on the best storage solutions for me!read more

Morgan was helpful. found us the right space the the right price. she was very patient. thanks…read moreMorgan!

Communication and promptness addressing issues with the units and facilities. We have been dealing…read morewith elevator issues for the last 4.5 weeks with no access to upper floors.

The team here helped me out in a pinch. I needed a small trailer to travel 18 hours north from…read moreFlorida to Illinois and I had never used one before. As it turned out, I needed to have the hitch added to my setup, and they squeezed me in for a last-minute appointment so that I could keep to my schedule. The trailer I wanted was not available so they upgraded me on size and didn't charge extra! After they set everything up, they offered a short walkthrough of the trailer and gave some driving and navigation tips. We were able to make the trip home safely and comfortably, knowing that we were taken care of. All said and done, the reps were friendly, knowledgeable, and patient. I would certainly do business with them again.

Margie was super helpful and very friendly! So glad I have space there! Great people! super…read moreconvenient!

The front desk clerk is very very rude and disrespectful. She uses profanity when talking, has…read morehorrible customer service and very unprofessional phone etiquette. The clerk called me regarding my account, which I had paid in full and didn't understand the nature of her call as I have always spoke to a different nice lady for the entire year I have done business here as well as always receive email and text updates regarding my account, and she got very disrespectful and hung up, the clerk proceeded to call me again and make several statements before hanging up. I called back several times asking for the clerks name as well as a manager and she said she was the manager. I arrived at the property to be informed she was not a manager and having a bad day. That does not give you the permission to speak disrepectly to the customers nor hang up on the customers you called several times. The clerk was also unhelpful and insinuating she would like to fight if I got to close to her, all while the manager on the property was asking me to come into the office so that she could assist me with access to my storage. Customer service classes as well as anger management classes would serve well for the front desk clerk working this morning. I do not handle disrespect well and will discontinue my business with this company as well as let others know my experience. When asking for the clerk's name she refused as she knew she was in the wrong and beyond disrespectful. I will also be reaching out to a regional manager or cooperate manager as this is very unacceptable.