Javier, the manager is awesome, He was really helpful in setting up our account and making sure we got the move in special. I've rented a lot of units in the past and never have I ever had service like his. I accidentally locked my unit incorrectly and he noticed the next morning in his routine checks and added an additional lock on my unit until i could return and properly lock. He was super helpful, found me a cart to move my stuff in, followed up a couple days later to make sure there wasn't anything he could do to make my experience better. Really nice guy too. read more

My review of public storage I had a price increase in May as my storage one from $311.00 to now an increase of $365. Which is over the 10% by law for rental increases I have tried talking to public storage multiple times on this they keep giving me the runaround you call their number and you can hardly even get to talk to representative I was told by a person on the phone that I can move to another unit I told that operator I find that hard to do when I have a neck and back disability being a disabled veteran I asked how much the rental unit would be for that size for a new new customer they told me $280 of the time when I talk to them a couple months back I told him I was paying $311 and now I'm paying $365 and a new person can get it for 280.. I have been a customer to that storage facility for 20 years before even public storage took over my unit was broken into two and a half years ago they told me that my unit was found unlocked before admitting their mistakes that their yard had been broken into and one of my units was one of six to be broken into I lost over $2,000 of antiques due to their neglect of insecurity premises I never even know if they even caught the people or even gotten a report from Montclair police department it was so nice that public storage was able to at least give me a free lock since my unit was broken into but now they want to charge and keep upping my prices the security still hasn't been any better in my area where my unit was broken into. There is still footprint marks up on the ceilings where they tried to cross over into the unit. I've asked for a discount since I'm a veteran and unable to move my unit and they don't even seem like they want to even do that and just tell me to move to a different unit I talked to a manager there my credit card was denied two weeks ago I had called following week told him that it should be fixed tried having them run the card and they told me that they couldn't run the card and I said well you're a manager you should be able to run someone's account and make a payment he told me that he didn't have the access that public storage would not give him the access to make a payment I find it very hard to leave when I was an RV lot manager on a Marine corps Base customer service at public storage is definitely not there for the customers it is there for them to make profits off of you this is the worst customer service I have ever had I have A1 self storage down in San Diego with five units I never have a problem with them they're always willing to work with you and even when I have a price increase or even willing to work with you on lowering it public storage has had multiple problems of price increases and I am voicing my opinion to let other customers know of other problems they have had another state the State of Florida has also had filings of price increase in lawsuits public storage is definitely in the violation here of raising rental increases over 10% I will be taking this up with the lieutenant governor's office and would like to hear back what public storage has to do about this since they have not returned any of my phone calls from upper management of corporate only the manager from the yard and he has told me that he would let corporate know and they still have not contacted me back after 4 weeks. I almost forgot to mention the time where I came in I believe it was February of 2025 when they told me my card wasn't working I had a debit card it was an automatic payout every month they told me that my car didn't go through I had told them my card has not expired I had to go to the office to actually make that payment once I made the payment on their system I had noticed there was a price increase. This was their way to say that my card wasn't working and they wanted me to come in and pay it and have me pay it through their kiosk system and just pay it not noticing that was a price increase I had caught them on this and they didn't seem to say too much very sneaky way of trying to increase a price. So from there on I put it on my credit card as that way I had a better chance of disputing it instead of having it come out of my debit card. I can't believe the shadness on how they tried to do a rental increase during that time and I caught them on it.. Disabled veteran Jason Ballard United States Navy read more

I had a storage unit here for about almost 3 years. Mind you, I like public storage, but the previous property I came from was a lot cleaner and I was able to access my unit after 6pm if needed. This place always seems to have some type of bugs crawling in and out of my unit even after I sprayed multiple times, and their access hours are probably the most inconvenient of any storage I've had. The area surrounding the business is also not the safest, but for the time I was here those were my only complaints. read more

Public Storage - Self Storage Near Me - Montclair, California

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Not nearly cheap enough to mitigate how funky and dirty all my stuff is now. I'd love some sort of discount or refund but there's no simple way to get in contact with anyone to even ask about it. Looks feels and smells like a dirty damp garage. Buyer beware that's exactly what you're paying for. read more

I rented a 5x10 it had a big gap between me and storage next to me.so I changed spaces this is the first public storage that locks their restroom doors once gate opens restroom should be open too like all other public storage. Why have a customer restroom if u won't let customers use it. This is worst public storage I've been to. read more

4026 Montclear public storage. Service was horrible. The storage did not meet my needs. Called the guy saying if I can cancel it. He sad ok and then NEVER picked up the phone! Wasted whole month of storage. Tried cancel it online and NO confirmation saying if this was cancelled or not. I wouldn't choose this storage again. read more

After visiting several storage facilities and doing my due diligence in researching different unit sizes, prices and hours open, I decided to rent a 5x5 storage unit at this location on June 4. The Memorial Day Sale not only gave me incentive to move forward with renting out a storage unit, but the great Customer Service given by the Assistant Manager, Matthew, that day is what cinched the deal for me! He went above & beyond to not just answer all my questions, but he made sure to show me the unit I wanted & prepare it so that I could start moving stuff into it that same day. I looked at several other facilities & this location was by far the most convenient & reasonable!!! Had no idea how complicated renting a storage unit would be including making sure I had the right lock & rental insurance to cover my property/belongings in case anything happened as well as being able to access my unit along the permitted hours during the week & weekdays. The Assistant Manager took his time to make sure all the information I asked for was correct so that I was comfortable and not pressured into signing the agreement. He was really great! This was extremely important to me because I had just found out that many college students in the area were renting out all the smaller units before they left school to go back home for the summer. So if I didn't find an affordable unit I could afford long term right away, they would have all been gone if I waited. read more

Public Storage - Exterior of 5x5 Storage Unit - Self Storage Near Me - Montclair, California

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Nicole was very helpful and friendly! I was very happy with the service and all of her help. I felt she helped me find what I was looking for. read more

8/15/22 Public Storage has not done anything to correct the rodent infestation at this property. They have set traps, had my storage unit professionally cleaned, nothing. This is a rental property. Public Storage is responsible for rodent infestation and professional clean up. This is a publicly traded company that is only interested in rent, nothing else. I have filed a small claims court case. read more

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I would leave zero stars if I could. Actually, I would leave negative stars if it was possible. This is a garbage company that doesn't give a rats ass about its customers all they want is you to pay your bill and leave them alone. I have called them multiple times over the 17 months I've rented this unit I have never had anybody answer the phone and I have never had anybody call me back from my voicemails, I was there on Saturday for a while so I know there was someone in the office I called four times and left a message twice. I never received a call back and I don't expect that I will. It's just a horrible company. There's a lot more I can go on with, but I'm leaving this month. I hope these guys go out of business ; it's a crap company. Total garbage. If you're looking for storage look elsewhere. read more

Kandi in the montclair public storage was great. She help exchange my storage unit. She show actually show me options of sizes that will work for me. read more

The rent started at $140 per month. One year later it went to $250. No good for long time storage.

Nicole was such a great help in our search for storage needs. She was knowledgeable in the products available. Very friendly and found us a rate that was budget friendly! read more

They raise the rent every 3 months an have roaches an the front desk sold my payment an left the company after an they didn't believe me so I had to pay again go to u haul store they are way cheaper an never raise the rent read more

Katie the person who helped me out was really professional nd very attentive nd sweet thanks a lot for ur help Katie !!

One of the worst companies I have dealt with. No professionalism or anything!!! I hired movers to take my things to this storage on a Sunday, a business day for this company 9:30-5pm to be exact. These were the hours on their website, Yelp and google. So we show up and it's CLOSED!!! There's a typed out note that says "temporarily closed bla bla go to this location" I show up to the alternate location which is already SUPER INCONVENIENT and they're closed too!!!! I lost a day! I had to pay the movers extra and the U-Haul extra ... I am furious!!! Going to reach out directly to this joke of a company. DO NOT STORE YOUR ITEMS HERE! They can't do the bare minimum and be open on days they're supposed to be open, what a joke! read more

Public Storage - Picture letting us know they are closed and sent us to another public storage that was also closed!!!! This was a nightmare! - Self Storage Near Me - Montclair, California

Great customer service. Kaydi was very helpful with the whole process and experience, selecting a unit was fast and easy.

I have been a customer at this location for over three years. Kaydi who is now working at this locations deserves my review. She is awesome. She always helps me with my customer service needs, keeps the location clean including the restrooms and always has a positive attitude. Thank you kaydi for your outstanding support. read more

Nicole was the best! She answered all my questions and was soo nice. She made moving in so much easier.

I have never looked into a public storage place, but if I ever need the service again, I will definitely not be going back to Public Storage. I rented a space out of necessity on July 13th, and unfortunately, we missed the close of business, and no longer needed the space. I called the next day since we never checked into the storage unit, and after multiple calls to customer service, executive customer service, the storage place itself, I have gotten no response regarding a refund or a pro-rated refund. Do yourself a favor and don't even bother with this place, they have ZERO customer service. I am now out $75 dollars for absolutely no reason! read more

My family and I had to upgrade our storage unit, and we were able to do so with ease. We upgraded at the right time, because they had 2 available units in the size we wanted. Jesse was extremely kind, efficient, and very helpful. We were able to move all of our stuff from one storage to the next, and sign the new paperwork within an hour. Thank you Jesse for being so sweet to my sister and I, and making our stressful situation a lot smoother. read more

Place is clean and well maintained. Staff is very friendly and responsive. Quite impressed!

I been with public storage for 2yrs now. I love this place easy access to my units I just drive up. I feel my stuff is safe and in great hands and they also have cameras throughout property. great customer Service. read more

Beware of long time storage stay. I started with $60 monthly as of 2 years ago. As of today a new notification that the Monthly is going up again to $126. WOW. Need to contract my Attorney to look into Storage places why so much for nothing. read more

There are no carts to assist you to load every storage I've had, had carts. You have only one card. The mechanism for locking the door on my storage unit is real hard open and lock. There is no lighting in the storage unit. Every time I go to the office nobody's there. read more

If you have things of value here. RUN RUN RUN as fast as you can or else they will steal your stuff! We were broken into and we got TOTALLY wiped out. Some things that my dad left me when he passed away. He gave me many irreplaceable tools of his trade the only things I had left of him to remind me that he could build anything. Lots of irreplaceable family photos that can never be replaced. I had the police out there to file a report. He informed me that they have had over 59 break ins in just a few months. So no one here at public storage thought that this information would be very helpful for customers to come check on there belongings. They let people stuff get stolen and don't even bat an eye about it. I called manager what a joke this guy is something very FISHY about him he seemed like here already knew because he probably was the one digging through are shit! Cops even said they have been looking into this as an INSIDE JOB!!!! Because most break ins they drilled off the screws in the doors to the unit and not the locks themselves. That means 59 times they did this WTF and not one knew. I was born at night but not last night. INSIDE JOB!!!!!! You are going to tell me 59 break ins and no one heard or saw anything. None of the security cameras were recording seems real FISHY!! IF IT LOOKS LIKE FISH SMELLS LIKE A FISH WALKS LIKE A FISH MUST BE A FISH!!! So I did get insurance on my unit so it paid for some of the loss but not even this can replace my Dads things and for that I am truly saddened. I can't believe that this place is still in business the staff could care less that your belongings got dug through and stolen. Manager was a A JOKE!!! Customer service there is NONE!!! SHAME ON YOU SHAME ON ALL OF YOU AT PUBLIC STORAGE!! Just Remember KARMA is a real A BITCH!!!! If I could give minus stars I would!! STAY AWAY FROM HERE!!!!!! PLEASE STAY AWAY FROM HERE AT ALL COST! THIS PLACE COST ME MY MEMORIES THAT CAN NEVER BE REPLACED!!!! TRULY DISAPPOINTED!!! I JUST WANT TO WARN EVERYONE!!!!!! read more

Update: After a few more months, I ended up moving out and finding another storage location. I initially signed up for a promotional rate of $110. Within a year my rent was increased to $310. That is way too expensive for a dirty 10x10 space with no onsite security, limited access and virtually no customer support. They get you in the door with a sweet deal and once you move all your stuff in, they jack up the price knowing most won't want to go through the hassle of moving out. Don't pay high end prices for low end accommodations. read more

Rene in the office was extremely friendly and helpful. We didn't realize on Sundays they close so early and we were unloading and hauled butt and she waited for the extra 15 min. We were so appreciative and she was extremely sweet and helpful. Great job!!! Thank you, Christina Lewis read more

I needed help, my door was jammed, I called and there wasn't a soul in site! This happened twice, I had to ask a stranger, for a hammer, to help me with lock! I can't believe, you don't have anyone on premises, I called and phone stated leave a message & someone will call, after an hour, nobody ever called!!! Would not recommend this place..... read more

False advertisement. I reserved a storage unit on-line, I chose this facility because it wasn't too far from me, the storage fees where decent and most important I liked their access hours. I work 8:00AM-7:00PM and According to advertisement their access hours are 6:00AM - 9:00PM so I thought it would be perfect to me. I went into their office the next day to sign paperwork and just when I was about to sign I wanted to confirm the access hours just be told the gate actually opens until 9:30AM and closes at 6pm!! I told them that was not what It says on their website. The clerk then told me the hours they were showing on their website were a mistake/ accident LOL I wonder if they are aware of this "mistake" why they didn't call after I had made the reservation or at least mentioned it to me while I was there. I mean, That should be the first thing to do right? Let the customer know. The clerk told me I could go to one of their other locations with a better schedule but that it was in another city... NO THANK YOU !! I won't be traveling to another city when I can go to one of the many other storage places that are closer to me. So basically I lost my morning of work for nothing. Please people ask questions before signing anything with them. Mayor disappointment for me. Please see photo. read more

Public Storage - Wrong advertisement. They actually close the gate (access) at 6:00 PM during the week and at 5:00 or 5:30 on Saturdays - Self Storage Near Me - Montclair, California

Diana was so helpful and friendly. She helped us out with all our questions and was Vero knowledgeable. Also the place is very clean and kept up. read more

This place doesnt even deserve 1 star...my unit was broken into and I got no help whatsoever from the staff...just a sorry this happened! I lost all my jewelry i had collected over the years and momentos from my grandparents...items that cant be ever replaced! They have no security cameras where the hallway units are located so thats the risk i took as they pointed out to me! No real sympathy...no real care thats this could happen to anyone else...no real care of the violation to my personal possessions! And to top it off the manager couldnt be bothered to respond or answer his phone in regards to questions i had! Im disgusted by all this! read more

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Not even a one star! My unit was broken into not once but twice!!! Very sad to say that this has happened. I have been there since 1994 and not once has this ever happened with the other companies that has owned it. What's up Public Storage???? read more

Great Place! The staff was always so helpful and courteous, I rented there for three years and now that I purchased a home, no longer need a storage unit. I deducted a star, only because their hours aren't very practical, they close at 6pm on weekdays. No time for me to drop anything off after work... If you aren't worried about the hours, then by all means let them hold your junk for you ;-) read more

My storage and others are being broke into lost so much. I do have insurance but for what the insurance company is no help and treating me like I'm the criminal. Managers could care none about what I'm going through they were so rude and no help at all. They been having many break ins be real careful and take pics of everything in your storage cause the insurance company and staff are no help and can care less about you or how you feel. read more

Public Storage - Self Storage Near Me - Montclair, California

Lizette is awesome she really understands the meaning of customer service she has a great attitude and is easy to talk to I even witnessed her handle herself very well as a customer was giving her a hard time about them being late on their storage rent go figure the person being late on the rent is the one thats mad. And when I left the storage place I got help by Jay he was awesome I went to get some water but they ran out of cups so when I hoped in my truck he ran out to me and gave me a bottle water now that's customer service sorry I had to leave you guys! if I'm ever in Montclair or move to Montclair and need a storage I know exactly where to go. Thanks again team! read more

I absolutely love this place. It's in a great location and a great value!! Lovely customer service, no complaints at all. Alisa has been particularly very helpful to me -- she's the best!! Thank you Public Storage!! read more

Place often changes their hours so you can't get into your storage during their normally scheduled hours.

Alisa the Property Manager is inconsiderate, insensitive, and unapologetic about our storage being burglarized, vandalized, and had other stolen property in it. Alisa is nonchalant, rude, and not even empathic. They stole my shoes, electronic devices, and sentimental values that can't be replaced. DO NOT RENT FROM HERE. read more

Delia and her staff are very nice. They take the time to explain how to get into your storage.