The service at Chino Storage is great! The people are friendly and the storage facility itself is…read moreclean, well kept and very safe! I would recommend this storage facility to anyone.

Awesome service here, was in and out so fast, Mary knows her s**t and very informative. Was…read morethinking of going a bit further down but decided here and know I won't regret it.

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

I have had an excellent experience with Storage Outlet. The facility itself is exceptionally clean,…read morevery well kept up, and highly secure, which gives me complete peace of mind storing my belongings here. They also offer great hours of operation that make accessing my unit incredibly convenient.A special shoutout to Sondra, who provides truly great customer service. She is very professional, courteous, and knowledgeable, and she always makes sure you are well informed about everything you need to know.If you are looking for a clean, secure place with fantastic staff, look no further than Storage Outlet!

Amazing experience, Sondra was so helpful. Made our transition so much easier and was a delight…read more I've been to a lot of storage facilities, this is number one on my books. The prices are great too, got a 50% off deal.

Been a customer for a little over a month and thought I would give you a great review…read more Firstly, I want to thank Ms. Johanna and Ms. Kathy for a warm and friendly customer service experience. They were very flexible and offered 2 options. They showed me both storages and I had noticed how organized and clean everything was. From the parking, the office, the pavements, the outside of the storage structures and inside. It looks pretty brand new! They also have dollies and carts to help you. Everytime I go and they see me, they wave and ask if everything is OK. They send me reminders for my monthly payment and answer all the questions I may have. I have used storages in the past and nothing compares to this establishment.

A Storage Place is safe and clean, pricing is very competitive, price increases are not often, and…read morewhen they do occur it is minimal. Lastly, management does a great job. They are helpful and very nice. A big thumbs up to Kathy.

I signed up for a storage unit in October. After just four months, they raised my rent by 27%. It's…read moreoutrageous. In California, residential rent increases are capped at around 5-10%, but storage facilities have no cap, so they can raise prices as much as they want. It feels like a bait‑and‑switch: offer a low move‑in rate to get you in, then hit you with a 20-50% increase shortly after. Very disappointing and unfair business practice.

I have a unit here for 15 months storing some furniture while looking for a new home. The…read morefacilities are nice and a good value at the advertised rates. Unfortunately, the monthly rental rate increased several times within a year and I am now paying over 50% more than the non-promo monthly rate when I first moved in. Not a value at what I am paying currently but it would cost more to move my stuff than to save ~$50/month which is probably what they are hoping for. This is a warning so others don't fall victim like me.

Great place to park your RV or truck. Many spaces with plenty of room to move around. Staff is very…read morefriendly with lots to offer tenants. Ice machines are offered at no extra charge and firewood to purchase. Only negative thing to say is no real access from the freeway. Price is good compared to other locations but bet them with what is offered. Also great wash bay for oversized vehicles.

Best outdoor storage around, no other place like McBrides! Staff are also very friendly!read more

This is my first time purchasing a storage unit. I'm purchasing because I need more space in a room…read moreI have at home. Came here and Nadia was so great. She was helpful. Show me all the units. But the best part was the pricing was great. Highly recommend thank you Nadia.

Deceptive prices. Quick price increases…read more I started 2 years ago. The price was $164 a unit (with a first month promo of $82). Today, i'm paying $300+ a month. However, the website says that if you move in today in 2026, the price is still $164 a month for the same unit, with the same first month promo. They talk about needing to increase prices to adjust for the market. If that's the case, why are you still offering $164 for a new unit but charging old customers double?

I love how clean and nice this storage place was. We rented 2 of the large units and never worried…read moreabout our furniture or personal items possibly being damaged. This place is temperature control and that was very nice. When we vacated the units, my stuff was still in perfect condition. Didn't have to worry about rodents or any other damages. This was a big deal for me, after losing all my furniture with a different storage company a few years back, due to rain/water damage. It was hard for me to trust another company with my expensive furniture. I would definitely use them again.

This place makes it impossible to pay your bill. Each location has its own website which is time…read moreconsuming just trying to find the right one. There is no payment option on the Chino website, just sales information. I had to search through Google just to be redirected to another site for bill payment. My unit is located in Chino, however after searching through the payment site, I got the error message that there are no facilities in Chino even though there are TWO. HORRIBLE. It shouldn't be this hard to pay a bill.

Natalie and Alexis helped me out big time. U-Haul had my truck reservation canceled on me and…read moreAirport storage saved me by letting use their truck. I do have a storage unit with them and 10x25 with them which is priced competitively. Good prices and good services. Thanks!

IF I COULD GIVE NEGATIVE STARS I WOULD: On this day, 10/18/2013, as I was emptying my stuff out of…read morea unit my right elbow lightly brushed into an already broken glass on the door of a fire extinguisher that was hanging on a wall in the hallway, that I had reported to the office the week before but apparently it was important enough to them to fix it, and when my elbow brushed up against it my elbow was severely lacerated on the broken glass. Blood was flowing from my elbow onto the floor. I have the photos. I went to the emergency room where they put 7 stitches to keep the hanging skin in place and they wrapped it up. At that time I was my mom's primary caregiver so this severe injury totally impaired my ability to care for her and I had to hire somebody to do the jobs I was doing for her. I contacted the insurance agency that represented the facility on 10/30/2013 and their representative replied that they were not accepting responsibility. She went on to tell many lies about what their client said, the manager and assistant manager at that time, said about the incident. She even went as far as to lie that when I reported the broken glass and I described the person I reported it to, which was the assistant manager, I don't remember who is who but I remember distinctly that it was one of them because there were only two people that worked at that facility, that such a person did not work there. I knew at this time this was going to become a civil lawsuit. I don't know if any of you know what's involved with this but it is quite complicated. First I had to find out who was the true owner of the facility to have that person legally served. I accomplished that. Then I filed the appropriate documents with the court and the process takes effect. I wont bore you with all the details that came next but then the court date was next. I went to court, but the owner did not show up, for some odd reason his son did, but during my testimony I told the absolute 100% truth about what happened. I showed the judge many photos of the progression of the injury through the healing process and I still have the scar to this day to remind me of their negligence and lies, and what happened with the insurance company. Next it was their turn. The owner's son told nothing but 100% lies. He even went as far as saying that I had asked the manager for a job. Now this was interesting. Let me tell you exactly what happened about that. I am an electrician and when I go into a business I hand out my business card and tell the person I hand my business card to let me know if they ever need any electrical work done to give me a call. That is exactly what I told the person behind the desk at the storage facility but the owner's son took my words, spun them around and made it sound like I was asking for a job. He even told the judge that I purposely slashed on my elbow on the broken glass on the door of the fire extinguisher using the same lame lie that I needed money. I am an electrician and I make a good living at it. Do you see how pathetic people can be when they lie to deny responsibility? I knew this was going to be tough going up against an insurance company and a storage facility but I was confident that with me telling only the truth, and him telling only lies, I would get some sort of compensation for my pain and suffering as well as lost wages from not being able to accept any electrical work during the healing process as well as something for what I had to pay out to hire somebody to care for my mom. Then the letter came from the court. THEY OWED ME NOT ONE F$$$$$G PENNY. As much as I was upset about this, it even made my mom cry, I had to accept the ruling because civil lawsuits do not accept appeals. The only joy I get from all of this is every time I drive by that storage facility I make sure to slow down just a little bit, stick my hand out the window and give them a BIG MIDDLE FINGER. My advice to all of you is if you rent a unit there, either get your stuff out now or be very careful not to hurt yourself on their property because they will always deny all responsibility. Thank you for reading my review...

We bent over backwards to adhere to their "standards". Trailer was less than 10 years old. In…read moreperfect condition. Meet 100% of their standards. Got refused with no explanation. Not only did they loose 2 new perspective customers, they list 2 repeat customers. Do not recommend. Find a friendlier park. There are alot of them out there.

Good place, been around for decades. Good security, does…read morehave a gravel lot though but is token care of very well.