DO NOT RENT HERE! Pros: The staff is very nice. Cons: They work for a corrupt company whose CEO must lack a soul! They're doing the devil's work for less than $50k I'm sure. This is a classic tale of American capitalism, deception and greed! There are many loopholes in the safety and security here. If you must rent here, do not buy their insurance! IT IS A SCAM! Bring a homeowner's or renter's insurance policy with you when show up. Their insurance company will give any bogus reason to not pay out claims. I'm curious to know what percentage of their claims are actually approved. I've rented a unit at PS for 3 years. My storage unit was recently burglarized. MY LOCK WAS NOT BROKEN OFF; BUT MANY ITEMS ARE MISSING! Because I've been paying for their insurance policy, that I was told that I had to have at the time I moved in, I filed a police report and insurance claim. Needless to say, they denied my claim. The goal is to get as many consumers to buy coverage, only to deny claims when things happens. Their reasoning for denying my claim is that there is no proof of forced entry! No, my lock wasn't broken off but clearly some really savvy thieves found their way inside. It could've been the mesh ceiling or wall! In my case, it is believed that the tenant next door to me removed the screws from the adjoining wall, then took just some of my things in hopes that I wouldn't notice and put the wall back. The district manager sawed the lock off the neighboring unit and went inside with police officers and detectives to see that the screws in that unit were mixed and matched. Some were even missing. The wall was also somewhat misaligned. The renter had virtually nothing in there, which proves that he uses his lawful access to the facility to steal from other tenants. Because I am missing two big luggage sets, that wall seems to be the best way that thief was able to take them, along with other things. Two of the items that I am missing were placed in the unit on April 17th. They were gone when I returned on May 2nd. The insurance company WILL NOT accept footage of me dropping items off just weeks before as proof that I had it there! When the employees of Public Storage reviewed the alleged thief's access history, it was found out that the man had been there regularly and spent an hour or more in the facility on occasions. The security footage from the parking lot shows him leaving with nothing at all even after staying there over an hour. Another video shows him putting several things in his car. However, the surveillance video is so poor, especially compared to the technology that currently exists, that we couldn't make out the items that he loaded into his car. The police could barely make out faces on the footage. Since his personal lock has been sawed off and he's been locked out of the unit, that tenant has not been back to fight his case. This speaks volumes about his guilt. How is it that he'd been there regularly in the past, but now he's missing in action? Weeks have gone by and the same lock that was was placed on his unit by management is still there. What makes matters worst is that when the police arrived on the scene, they noticed that their unit, which is on the other side of my old unit had been burglarized also! The wire ceiling above their units was cut open. The staff told the officers that they didn't know how long their ceiling was cut open like that! So they don't even check regularly! I was given a new unit to make me feel more comfortable. The one they gave me had a wired ceiling that was already busted open! I rejected it! The ceiling in that unit is still busted weeks later. The ugly truth is that THERE IS NO WAY TO REALLY SECURE YOUR ITEMS HERE! Don't let their big display of camera monitors in the office make you feel safe! At my location, there are about 3 cameras! None in the elevators or on the floors. The pedestrian doors to the gate can be opened without a code. The entrance to the facility is open 24/7. All of this makes it super easy for people to get in and pick through people's things without ever being caught. There's even possibility of violent attacks without any proof of the crime! Employees will insist that you have to have insurance at the time of move-in BUT YOU DO NOT HAVE TO BUY THEIR INSURANCE SCAM! Based on my research and my recent experience, Public Storage is scamming the American public out of millions of dollars via the bogus insurance policy that is forced upon tenants. Its affiliate, Sedgwick CMS is wrongfully denying claims to satisfy its client--Orange Door Insurance. Do not be fooled. Orange Door Insurance is just a subsidary of Public Storage. They have no intention on providing insurance for the safety of your property.Their goal is simple--take your money and keep it. I've read horror stories of customers on various websites that were denied claims even when their lock had been broken off! #resist read more

There are two locations in Miami Beach for storage; one is run by a cut-throat-looking man who rents U-Hauls, and charges ridiculous prices for non-airconditioned spaces -- and then this location, just up the same street. I was going through a traumatic move so perhaps needed more time than your average person for info, and tea and sympathy. I was blessed to find Tony, Roby, and Anthony working at this SoBe storage, because they were SUPERB, professional, and kind. What a wonderful, clean location, recently renovated I had heard from another client. Although it's almost impossible to find space here, when you do, it's great. There's an access code to enter the parking lot, so you know your car won't be towed by the fiends from Tremont (their lot adjoins the Storage). Tony is like a Mafia Don, running his empire with verve, sophistication and a touch of ruthlessness. He's from New Orleans, like Truman Capote, but with better stories to tell. Roby is pure goodness, almost a saint, and too good for South Beach. And boy does he know his stuff! Anthony is always a step ahead, using that nimble, intelligent mind of his. Maybe my review is heavy on personalities, but at the end of the day, you deal with people, not with inches and square feet. This place just rocks. read more

Well - a bit apprehensive about storage but wanted something in South Beach. Went on line, read reviews, made a reservation and received a call from Tony. Not only did he answer my questions, but made suggestions that helped me work through some confusion. When I went in to make my final decision & arrangements I met JEFF! His customer service is 5 STARS! He was patient, informative, welcoming, thorough, efficient, and courteous. I learned a few things that were helpful in making my final decision & opted for a larger storage space. The tour of the facility was impressive & it is obvious that the premises are well cared for and secure. read more

Delightful and very helpful staff. They are professional and very knowledgeable. The building is clean, safe, and climate controlled. Parking is easy and the hours reasonable- 9am to 6pm Mon-Fri and 9am to 5pm Sat/Sun. Finding this level of service and convenience on the beach is amazing. read more

Tony is the person to talk to! Very nice service, they help you so much. I really like the South Beach Public Storage because is super clean and secure. If you need anything, talk to Tony, he always tries to give you a solution! Great service!!! read more

I'm not one for writing reviews but after visiting this location I was really impressed. Tony and Roby totally complement each other .the whole experience of renting the storage space was quick and easy. The place is clean and well lit . read more

I am very satisfied with the service I recieved.The location is most convenient everything is clean spotless Mr. Whiteside has been most helpfull.Every time I go to your office there is allways a smilling face. read more

Still have a storage here, the facility is so clean and bright, Tony and Roby and also Joseph are extremely helpful. I recommend this location if you are looking for storage. read more

Great customer service, Roby called to to confirm my reservation and when I walked in he was there to greet me.... awesome! Friendly, helpful and quick read more

Tony is a 10 -- explained everything and made it easy. The facility is super clean and well lighted. Overall--this place is the best.

Worst public storage location ever. The manager here is horrifically rude and has been threatening/violent at times.

GREAT STAFF! Always willing to help and very clean! Where able to lock me in with a special promotion. Thanks guys!