Super convenient great customer service would definitely recommend. If you have time to kill for…read moreflight or hotel check in south beach area

What a great and useful spot! Super convenient location and fair prices. So much cheaper than…read morepaying one of the hotels in the area to store your luggage. They even have towels for rent! I especially loved the changing room after spending the day at the beach.

Straightforward and simple place to store luggage. We had a few hours between our airbnb check out…read moreand our flight, so we dropped our bags here and headed to the beach. We paid $10 per bag for the whole day. Staff were friendly and helpful.

From the owner: Luggage Storageread more

We were so glad we found this place. We had book a day room and the hotel overbooked leaving us…read morestranded. We found this place and were super happy we did. They have a scale also so you can weight your bags before you head to the airport which is a lifesaver

First time I checked my bags, the ladies were rude and couldn't explain the very basics of their…read morebusiness which was their prices. Whatever, it's just storage. When I came back four days later to pick it up, I stood in front of the desk for twenty minutes waiting for any of the three people standing less than 5 feet away from me to to address me and help me. Not one of them acknowledged me and one of the ladies who was standing there clueless helped some other couple that walked in before me. All I was doing was picking up my luggage good god it wasn't that difficult. Your business model is to literally collect money and put people's luggage in a closet and somehow you guys fail horribly to do that. Wow

Owner is friendly and helped me charge my phone. Took a boat trip from them. Also they are one of…read morethe few places with shared power banks for rent

Do not use this agency to book the city bus tour and Do Not Take that tour!!! Pick up time was…read more1:20 after waiting til 1:45 we called only to be told they came by (lie) we were there 10 minutes early from pick up time. Then we were told they did not have us down which was another lie as we saw the ticket agent call them to confirm. So which is? Next they sent a van to pick us up to take us to the van (another 30 minutes) . Once we were picked up we were taken to the bus who was waiting for us. Felt bad for the other people sitting in the heat waiting for us. Once in the bus we sat and the tour began. We went around some streets, saw some hospitals, Windom graffiti walls and little Havana. Then dropped off at the port for the folks that were taking the boat cruise and had to wait 1 1/2 hrs in order to return. Not only was the tour bad but out of all the things we've were supposed to see we only saw Little Havana. No Coconut Grove, no Coral Gables, no Viscaya Villa. The bus was filthy, the driver rude, PA system terrible. There were a bunch of young adults with gallon size of tequila, smoking cigar, pot and basically being obnoxious. Trying to get ahold of someone to get our $ back was ridiculous. Was able to get 1/2 back but our day was ruined so I feel we should have gotten a full refund. We were not the only clients complaining. Never again!!

I booked this hotel very last minute. The rate was quite reasonable for the area. My only question…read moreis the resort fee they apply (not sure what it included). We arrived early but they allowed us to store our luggage. They also had a welcome drink for us (signature rum punch that was phenomenal). We were ushered to a renovated side. The room was nice but very dark and very warm. We could also hear EVERYTHING outdoors. I know you are thinking "well it's Miami" but we were in a quiet area. Lots of workers, etc. Service was friendly and location was perfect. Overall, it was a great little place.

The photos are deceiving. This hotel is old, tiny and dingy. My room was not cleaned when I checked…read morein and there was hair on the toilet seat and shower. The room was pitch black and smelled like a public restroom. All of the furniture is scratched up and scuffed. The floors are dirty and dusty. The hallways had toilet paper pieces, hair and other trash. The front desk staff were also rude and unhelpful. Walls are paper thin and you can hear everything. This hotel is truly disgusting and actually could be a hostel or motel.

Cheapest hotel in south beach on spring break. Wifi did not…read morework TV did not work Air Conditioner/heater did not work Their computer system froze up and they could not make us keys and was locked out of room for 1 hour while they fought, trying to get the system back up. Could not even unlock my door manually with a master key. Warm water, but not hot water. Fire alarm randomly going off at night loud enough to make your head explode and the fire trucks would show up. Ceiling light in the room was flashing. I would strongly suggest you avoid the hotel hotel at all costs. It's mismanaged and in dire need of maintenance.

First of all, I wouldnt call this place a hotel. Its a mix of private rooms and shared dorms. The…read morepatio seperates the hotel part from the hostel. I called them directly and booked 2 nights priced at 60 bucks a night a total of 120 dollars for two nights. When I arrived to check in they asked me for an additional 10 dollars in taxes and resort fee? YES they said resort fee! Really??? Anyway.. the room is ok, nothing special but it is private and clean. Tv doesnt work so well but the wifi signal is strong and the bed is comfortable. The breakfast is disgusting and not worth waking up for. I guess you get what you pay for. 120 dollars for 2 nights on South Beach is still a pretty sweet deal for a private double room.

Was super niceee! I loved the open layout ! There are two bars with super delicious drinks aswell…read moreas a restaurant both right next to the pool ! My boyfriend and I both really enjoyed the nachos ! Loved the stay would book again. Dana at the front desk was super friendly and nice !

The Freehand was outstanding! Starting with Dana at…read morereception/front desk, who was so helpful, friendly and ultimate professional! It was busy, so she took time to acknowledge everyone "We're a little busy, so thank you for your patience." Adding, please take a seat and rest your feet, we'll be right with you, thank you." Each time I went to the front desk, she greeted me with a smile, saying, How's your stay? If it's not perfect, let me know how I can help" Dana is Fantastic!!! I feel like I'm at home when I stay at the Freehand! Richard Ryan Los Angeles