I use Public Storage in Dade Boulevard to store my extra shoes, clothing, jackets and coats, and items that I do not need for the coming season. This location is very convenient for me, just a five minute drive from home and they have their own private parking lot. Push carts and stair ladders are available for the customers to use if you need them. Clean and spacious hallways. The storage rooms have different sizes for your storage needs at an affordable rates. Check it out! read more

Public Storage - At the office - Self Storage Near Me - Miami Beach, Florida

Mike (the manager) expressed some urgency for positive reviews in which I cannot give one. It's simply a matter of general confusion, poor communication and misinformation on the part of the business. The location of this property is convenient and relatively clean in comparison to the other PS properties in the surrounding areas though. On a separate visit to the property, another employee refused to make a copy (insisting she didn't know how to make copies) for an elderly man who pays for his unit by check and there was a big scene between them. I attempted to help the young woman with the copy machine and suddenly she made the copy just fine on her own and did not need assistance. When you're on their property, these are the kind of things you can expect - attitude and resistance to be helpful. read more

Horrible customer service. They make it impossible to deactivate the account and keep charging.

Don't be fooled by the convenience factor: this is one of the worst self-storage businesses in Dade. The monthly rate is not guaranteed for a typical year - plan to have it increase EVERY 90 DAYS! I thought it was a mistake, but they assured me that they increase rent based on demand. You cannot budget with the quoted price. Perhaps more disturbing, the storage facility struggles with humidity, moisture and AC breakdowns. Have you ever been in a flat-roofed warehouse in summer? Your valuables are about to be if you contract here. The final straw was the management failure to address , remedy or even give a flying F about an ongoing leak into my storage locker ( #2084) from the locker above. I have reported twice that an oily substance has been leaking into my storage. I have now learned that all my ski stuff and expensive luggage have been damaged. read more

My last public storage in 2nd street midtown not good people skills . My husband was moving to new location. Needed cart saw one inside receptionist guy said no to borrowing it. Told my 69 year old husband with bs k issues to carry stuff by hand. Very rude read more

Djoulie was great! Very informative and easily understood tour. The space is very clean and accessible.

Very very helpful staff. Great loacation, convenient, safe and clean. Mike was very good and professional.

Clean facility, great temperature control, responsive staff. I rented one of their small storage units, which they call a "locker". These are the more inexpensive units probably because of the location the unit is inside their warehouse. You'll need one of their many rolling ladders (like ones you see at Home Depot when employees have to get something from the top shelf) to get to your unit. But for the price, it's perfect for me and my purposes. As far as the cost, they say you can bring your own lock and not get charged a lock fee, but that's more for the larger garage type units. The locks on these are specific key locks. So you would have to find one that fits these but will probably spend more time and money searching for one. And they also require storage insurance so that's another fee. But it's still a good price overall for me due to the location and ease of renting. The way you access inside is through an app, which is fine if you have a phone which most people do anyway. Just don't forget your phone. But there's probably a way in if you do, I just never needed to find out. Overall a clean, well kept, and secure storage facility in the middle of a small area. Glad it's there and glad I found it and had an affordable small unit. read more

Public storage raise the rates every year by 35 %. That's high % rate, you can't do anything but write a review.

The staff were very kind and helpful. My mover was running behind and the staff stayed open a few extra minutes to let me finish unloading my items (wasn't that much to unload, but I arrived like 10min before closing). They did not have to do that and could have turned us away. Very grateful. read more

Doesn't state that you can't even enter the unit if it's closed even if you paid , literally pointless...I need to be able to access my items at all times... read more

My first storage unit ever , I don't really know good prices but for the fact everything has been safe without a hiccup it's a good unit! Everything is clean and quiet and not too busy with people, the rolling carts and everything make going seamless u even feel safe going alone . Overall good manager super nice and clear about the process and got me set up very quickly ! read more

Very clean very organized. Management is great. I've rented two storage units and every time I do it online and when I arrive everything is waiting for me in the locker ready to go keys access perfect. Also there's a nice app that you can open the gate indoors using your iPhone. read more

This is my first experience using a storage unit while downsizing to an apartment - I used the online rental tool and have no complaints! Everything was clear including instructions regarding using your rental. As this was my first unit, I was a bit flustered finding the locker, but the associate available in the office was a great help! The only downside are the hours - there isn't much time outside of my work schedule to do any moving. read more

If I could give 0 start I would! Horrible customer service! stopped yesterday to ask for rates and look at units and the person sitting down just said to look online, he would not answer any questions and would not get up of his chair. I made reservation online to go today and see the storage, got a call from a rude girl. We knew the hours and all the deal and she got all nasty because she wanted us to give an specific time on when we were coming. I said I did not know maybe round noon and still got all nasty saying that if I did not said an exact time she would not confirm or hold the space. I took my business somewhere else! read more

Customer service is fine but this morning after moving in there yesterday n paying 140 for a 4by 4 locker which fit nothing n is insane I was panicked thinking I'd get bugs from the place the floors were filthy like they never mopped or cleaned the place I have a spot in another place supee Clean n they spray I've moved alot in my life n the one time I got bed bugs in my life was from a storage place that looked like this n I gas to throw all my things out ..they need to mop the floors like daily n keep it clean...I'll move my things in a month but I'm leaving town so can't now.. read more

Worst worst worst customer service I've ever seen in Miami Beach. Comparing all businesses. Arrive here 20min before closing and the guy barely welcome us and said it was about to close ....twenty minutessssss....to talk about the prices and show us one storage. Who is the owner here please do yourself a favor and hire good and competent employees. Or get used to loose money. Unbelievable. Good luck! read more

They increas my rent from 55$ to 74$ first year and today 96$ !!! This is disgusting and not fair!!! Any rent went to double price increase what this guys trying to do!!! I am using that storage last 2 year I am sure I will take my stuff soon and never again!!! This guys totally scam, even they try to charge extra fee every month they said we could not charge money or etc. They made me so tired, I am not new customer u can not do same price on me !!! After pandami people lost their house and rent much storage and u guys now taking advantage that! And do not take care ur old customers this is just disgusting!!! read more

I needed to move into a larger unit. PS made the switch easy and quick. The tax is a killer but that's not their fault. Very convenient location. Piece of cake. read more

My experience with this business went as I expected until today. I didn't expect the red carpet, nor did I receive it - fair enough. Today, I got this in the mail: rent increased from $100 to $178. I didn't have an intro rate or any other arrangement that would explain the 78% increase. It's gross. It was obviously a cold calculation similar to payday lending. I'm out. There are a couple others in within a short distance. That's where I'll spend my money now. read more

Public Storage - Postcard notification that rent changed from $100 to $178. - Self Storage Near Me - Miami Beach, Florida

Amazing service very helpful ! Thanks ! Great customer service very diligent ! !!!!!!!

I met Tony today. He actually saved me. Not just because he's the funniest and sweetest person I have encountered in a long time, but also because he went above and beyond to help me. I couldn't work out how to box a large item. He found the appropriate boxes and took the time and effort to build it all for me. I will never go anywhere else for boxes or storage. Thank you Tony and Public Storage, you should give Tony employee of the year! read more

Public Storage - Self Storage Near Me - Miami Beach, Florida

Ugh. This is part of a 2 part review with one for the Biscayne location to follow (http://www.yelp.com/biz/public-storage-miami-20) Moving = ridiculousness. I hate it. I've moved so much in the last three years I feel like I just need to leave it all in boxes. Not little moves, but big moves. Cross country type hellacious moves. So the thought of getting a storage unit to store some of my crap seemed like a gleaming star in the move idea. Less crap to deal with. Just drop it off and be done. Weeeellll....I called this place because it was the closest and cheapest location - 5x5 unit for $49 a month with 1st month for $1? SOLD!!! I made my reservation online and got a call a few minutes later letting me know that the rate I was quoted was for an upstairs unit. Conversation: Me: 'As in an upper story? PS: No, as in you need a ladder Me: Yeah. That won't due. I need to store a washer for a few months PS: Oh. We have another location. I can transfer your reservation there. Me: Sweet thanks! Transfer of reservation complete, easiest thing ever. Until I get a confirmation email from the other place letting me know that the rate was $20 a month more and there was no $1 first month because 'I did not make that particular reservation online'. Really? Yeah. Really. Buyer beware at Public storage. I know people who have had good experiences at other locations in the nation, but this is really ridiculous. How nice of them to transfer me to another place only to try to screw me backwards. Moving is full of too much crap to deal with conniving businesses like this. read more

I continue to get the greatest service from the employees here. I couldn't be happier with my choice of storage facilities. I feel very comfortable having my belongings here and the prices are pretty reasonable. read more

What a scam. I spoke with Melody. Called to inquire about admin fees (which they charge). She then told me about a unit she had, (WHICH IS THE EXACT UNIT I WAS LOOKING AT ON THEIR WEBSITE). She refused to honor the online price even if I reserved online. Saying it 'wasn't available'. Even though it's exactly the unit she quoted the higher price for. Shady. read more

So when I signed up, my unit was $20/month, and I was happy. Several months later, they sent me a notice saying rent was being raised to $24/month. I was irked but I paid it. The quality of the place has gone WAY downhill over the past few times I've visited. It used to be clean, now it is disgusting. Now, I received a notice stating that my rent is going up to $28/month. Did I mention this unit is the size of a horizontal closet? This place is a scam. I'd rather find a place in the hood that's cheap but honest. There will probably be LESS transient people there as well and hopefully the hours will be better! read more

Excellent property manager. Helped with moving from my PODs storage container to a unit in Public Storage. Helped navigate issues with PODs. Overall was helpful, professional, and kind. read more

Very helpful and patient. They helped me when i was in a tricky situation and they were very understanding and nice. They were willing to assist me. Good job!!! read more

Had our excess stuff South beach storage HORRIBLE. When we transferred over to this public storage the staff has always been fantastic and the place is always very clean. Very happy with this service and location. read more

This was the most pleasant public storage experience I have ever had. Tony was so helpful and efficient and was able to find a space perfect for my needs. The space itself is very convenient and clean. And, the storage units is the perfect size for a great price. read more

I don't usually use storage facilities, but the few I've been to other than public storage has showed me much more customer service and proper professional etiquette. The workers at this Public Storage had very little care and effort into helping me find what I needed. They tried to upsale into a bigger unit when they saw our stuff they said it wouldn't fit. It's ended up fitting just fine. Not to mention the workers in the front being so rude at every question we asked. Customer service absolutely horrible read more

The lady I just spoke on the phone with Sunday at 2:05 pm was rude and sarcastic. Every time I asked a question she would answer with, "um I'm getting to that" I than asked her about possibly renting a truck and she answered back the same way. She than must have forgot the question I asked and said she already answered that when she spoke nothing about a truck. I'm not even a customer yet and she just ran me out. It's a shame because I had a family member get a storage unit and the guys in the front were very friendly and helpful. Hopefully someone teaches this lady to have some customer service especially if she's a sales person. read more

5 stars only for Rob. Excellent service from him. A little bit pricey- but it's South Beach, we all know it. I wish I would been notified about 1st month for 1$ promotion instead of paying 70$. Well... I guess that's how their business is done. Otherwise- convenient location, well lighted, nice ladders, secure storage. It fulfills its purpose. read more

The gentlemen at Public Storage in Sunset Harbour are a pleasure to deal with and very helpful in every way. Every time I've gone in, from setting up my account until today has been a great experience and the facility is safe and nicely maintained as well. Thanks guys! read more

Not AC controlled!!!! But it was late to look for another one so we had to take it. Uneven floors which makes it even more difficult to navigate with small carts that they have. Not to mention, we had random stuff in our unit when we got it and they said they knew it and that we can leave it out and then they will get rid off it. If they knew it why not do it before renting the unit???? When we came there to get the storage we were told we have to buy their special locks which were 20$ something. First time i see that.. nobody mentioned that online.. and our unit had a big pole in the middle so it is not really 5x10.....! Do not go here. Very sneaky and unreliable... read more

If you are going to pay the high prices of Public Storage in South Beach, please talk to Tony. As a person from America, it was nice to work with someone that can speak English. He actually understood the words that were coming out of my mouth. Second, he knew the answers to all of my questions. This is rare in South Beach. Third, he won't be rude to you. He won't ignore you when you are standing in front of him. He might even say sir or mam out of respect. The other employees? Forget about it! Talk to Tony. He is the man! read more

First of all, Tony and his team are amazing. I have never used a storage space before because I like to hoard everything at my house. But now I need the space... Tony literally just lifted a huge weight off my back, that I didn't even know I had. In 15 minutes he showed me the unit space, I signed the paperwork ... And I originally wanted to be in and out... But they are so fun here... They made me fresh coffee and we talked about how I could save even more money next month. They literally treat you like they've known you forever... I thought this would be a sketchy in and out lock and go thing... But they literally genuinely care and make me feel so secure and safe. I don't think I have ever written a review in my life. For anything or anyone. I genuinely am so grateful that this place is so safe, clean, organized, and efficient. read more

Never any problems here except the BS insurance they attempt to tell you is mandatory (it's not - stick to your guns and speak to a manager in worst-case scenario). Ample parking and otherwise just a normal storage space, nothing much to say about it. read more

Had a last minute decision to rent a storage unit. Was really impressed with how well the facility is maintained. Better was the service I received at the office. Was given the tour and provided all the necessary information but overall was the great attitude and friendly welcome I received that sold me on the unit. Great job!!! read more

i have had a unit for about 7 years ...... i pay with autopay and have never not paid .... even when i fell behind (at the time i switched jobs) i was always on top of payments. now, amidst the health crisis we're suffering, they're placing harassing phone calls to come-in and replace a lock on my unit. during a pandemic they're expecting people expose themselves to a potential deadly virus .... do they understand what social distancing means ? this is irresponsibility at its worst !!! read more