Date I move in had to vacant for fire dept activity. Promo…read morerate was 55/mo and prepaid for 4 months. I understand it was a promo rate. But to go from 55/mo to 128/mo is extreme. Plus there is empty units not making money. You would think they offer the new web rate or in store rate. 55/mo or 85/mo. Best they could approve was 91/mo. Need to review my budget. downsize or move out.

I wrote a prior review that was positive about this facility. That review turned out to be…read moreincorrect due to misrepresentations by the facility management. I signed up for a unit for $33.00 per month in November. There was no disclosure that this was an introductory, limited time, or teaser rate. Extra Space sent a notice doubling the per-month charge in February. Did they increase the rate by 5% - no, 10% - no, 20% - no, 50% - no. They increased it 100%!!! On February 9th, I called Ryan at the phone number listed on the rate increase notice to discuss the rate change. He said that he would look into the rate change. He called me on February 12th when he told me that the rate would remain $33. Based on this conversation, I wrote my earlier review. Guess what - in March, I received a notice increasing the rate by over 71%! I called, questioned the rate increase, and told them about my February conversations with Ryan. The representative first denied that they employed someone named Ryan. In mid-April, a 3/5/26 Yelp review by Monica G. mentioned Ryan's name and referred to him as the manager. Yet Extra Space did not know who Ryan was?) After I told her what I discussed with Ryan, she then said she would have to review them and call me back. She did not. I received a call from a different Extra Space representative. He was abrupt and said the new rate was the new rate. He said to check the local rates. So, in April 2026, I checked this company's website for local rates. The Extra Space Storage location is currently offering the same size unit, with the same features, climate-controlled, elevator access, for $26.00 per month for four months. Nothing on their website indicates that the $26.00 monthly rate is an introductory, limited time, or teaser rate. In my opinion, the way this business treats its customers is abhorrent. When you rent the unit, you must pay an administrative fee of $29.00. You cannot use a padlock on their rental units; instead, you have to buy their lock for $19.95. You then invest your time in putting your goods into the rental unit. After investing both your money and your time, you see a significant rate increase! It reeks of bait-and-switch tactics.

Cathy (the property manager) provides excellent customer service and responds quickly to any…read morequestions, issues, etc. Really does a great job. However, the issue with this facility is the way it is constructed. It seems to have previously been a public storage facility, as both the entrance to the facility and some of units have very steep slopes. This makes it impossible to get some modern performance cars (which have low ground clearance) into some of the units without incurring damage. I attempted to get both my BMW M2 and Porsche Boxster into my unit and took damage, and ended up having to cancel my unit. Even getting into the facility was a challenge, as I needed to pull the cars into the entrance very slowly. As the facility is on a busy road, thats not always possible. I had not visited the facility for 2.5 months after signing up and requested a refund (which the owner did not agree to). My own fault for not visiting the facility. But once again, you never expect to find significant ground clearance issues at a collector car storage facility. This facility may work if you have an older collector car with better ground clearance, but i'd look at other facilities if you are trying to store a modern car.

I can't recommend this place more. Although I don't have a fancy, rare or collectible car, I was…read moremoving from Philadelphia to NYC for work and needed somewhere to store my car that would be safe, affordable, reliable and not too far if I wanted to get away for the weekend. The whole team at Antique & Classic Cars Storage is top-notch, SUPER friendly, and very committed to their customers. The car storage options in nearby Philly are VERY sketchy, so I was thrilled to come across ACC Storage. 100% recommended for anyone who needs to store their car in a safe, affordable and well-managed facility. Thanks again ACC!!

The packing and moving crew, led by Rey, was spectacular. Rey's philosophy is very…read morecustomer-centric, and you get the whole package with him: respect, kindness, expertise, and a great leader of his team, which included José, José, and Curtis. Rey communicated with me throughout the whole process, beginning with a courtesy call at the beginning of the day to let me know when he and his crew will arrive. He explained the whole process prior to the start of the move, and kept me informed throughout the move from the first walk-through of my departing home to the final walk-through off my new home. You can't go wrong with Rey and his crew. It was the best moving experience I've had, and I highly recommend them!

From the very first appt with Isaac's representative to the packers, drivers and job leads we were…read moremore than happy with every one who helped us with our move from Bucks County PA to Florida. It is very stressful and nerve wracking at that moving time but each time their people showed up we knew we were in good hands. All went over and above to make our move smooth and as stress free as possible. Professional, courteous and went over and above to make sure our items were delivered safely. The price was very good along with the first price estimate and poundage. Very accurate and there were no "surprises" like we have experienced with moves in the past. Five star recommendation! Great job!

Dirty and poor service: Rodent infestation. This was not…read moresurprising after I saw trash and food in units near mine when owners opened their doors. Corridor floors dirty. When I went to file a rodent damage claim, was told the storage policy does not cover pest damage! Also, lights go out after 17 min and you have to go back down the corridor to turn them on if you need more time. Why no motion sensors? Elevator down button broken for at least three weeks and counting. Office often closed during regular hours. Prices go up substantially every six months. Bait and switch with initial pricing. Avoid.

Do not store your items here! I stored some furniture and several boxes of clothes and home items…read morefor 2.5 months. When I came to get my stuff, I found that my boxes were damaged by rodents, and there were numerous rodent droppings in my storage unit. They chewed through the boxes and my items, and they left droppings everywhere. I had to throw away a lot of my items and throughly inspect and clean my remaining items, which was a monumental chore. When I contacted CubeSmart, they offered no resolution. They said that I would have to go through my insurance to get compensation even though insurance does not cover pest damage, and they refused to refund my rent. This is not a clean place to safely store your items!!

I moved cross country twice and Sinclair was the wirst choice. They made a stressful situation…read moreworse. Just to mention a few issues: Someone else mentioned this in another review, Sinclair raised our quote one week before moving by $400. They also made us pay for a crew of more people of what then showed up (as we paid for 5 guys, 4 showed up) both at origin and destination. The move "specialist" was terrible, confusing, misleading, he even yelled at me on the phone! I had to put so many claims for everything they broke and lost. Stay away from them. Please, Sinclair, do NOT respond to my review. I don't want to deal with you ever again.

We've used several movers over the years. Sinclair movers was by far the worse. We had set aside…read moreelectronics and clothes to take in our car. When we went to retrieve these items they were gone. We told the foreman who told us the workers must have packed the items and they would arrive at our new home. Much to our dismay they did not. We contacted Sinclair. They told us they would search for these items. After several phone calls to Sinclair and no resolution we decided to file a claim. It was denied because apparently we had signed a form saying we received all of these items. We thought we were signing a receipt of delivery. DO NOT SIGN this form. We went back to Sinclair again seeking resolution. They offered to send us less than half of the amount needed to replace the lost items. Since we were so tired of dealing with them we agreed. However, that was weeks ago. Still no check!! We also have discovered several other things missing. I've held off on this review hoping for resolution but I finally realized that was not going to happen. We are so disgusted. I would not recommend Sinclair.

In response to Kevin R. Don't listen to the exaggerated…read moreclaim that it was reported 2 weeks later. It was 1 week and only because I trusted them to do the right thing since they addressed the same issue 2 years ago. If you like hidden charges, box fees, unnecessary personnel, fuel charges, then sure go ahead and use them. Look at the 1 star reviews on this site.

Professional, kind and very careful moving and storage company. I needed to move twice and a…read morestorage between. Could not have gone any better. These people know what they are doing, work hard and are only working to please the customer. They don't say "no". Our main concern was the storage. All furniture was wrapped in quality plastic and sealed. All came back perfect. They can help with boxing if necessary. I have used Riley for years. 5 Stars+!!!

I was looking for a facility to utilize for clutter cleanup in my garage and basement. I also…read morenoticed a part-time position that was intriguing. A review of the facility online reflected a very clean, organized, Customer friendly, and reasonably priced facility. It also appears to be a place that I could use to clearout clutter as well as work part-time if my schedule permitted shout out to Dan and the manager who contacted me perhaps the future may present an opportunity to visit and become a customer/worker.In any case, Mr Storage is a place of integrity and service with customers & clutter cleanup on their mind. Give them a chance to prove it. I guarantee they make the grade!

Professional staff, clean facility, easy access, temp control excellent. Very secure. You won't…read morefind a better facility.