Thank you so very much for your amazing service I really appreciate how you handle my property with…read morecare !!! I absolutely recommend Lakewood self storage to anyone looking for great service :)

Stephanie was a great help in helping me select the perfect unit for my storage needs.read more

Great service! Evelyn was very helpful. Was able to rent and store same day. Very clean and well…read moresecured facility.

Came here a few months back. Evelyn was at the desk. She was very helpful and patient, being that…read moreI had never rented a storage before and wasn't quite sure how the whole sign up process worked. She explained everything and took time showing us various units that were available. The property and units are clean and secure. Every time I've gone in to make a payment, the staff has always been friendly. We recently downsized to 5 x 10 and once again the staff was very accommodating in showing us the units that were available. Thank you Evelyn and the rest of the staff for your helpfulness. I highly recommend this storage facility.

Jocelyn was super helpful in moving me in to my new storage unit! They offered me a few different…read moresizes to find the perfect fit and I got to look at several options. The space is super clean and organized. The office was also very professional. I appreciate that they have lifts, carts, and a gate for my convenience. Everyone was really nice and easy to work with. I'm really happy with this space and can tell that it's the right one for me!

They are a total scam. Shortly after moving in they will dramatically increase your monthly fee…read more Classic bait and switch scammers. Stay away.

They NEVER answer the phone! I guess it's fitting since they're also NEVER in the office during…read morebusiness hours. I paid on my bill on the app, yet it's not showing. It's showing in my bank account though and that's what I'll be using to prove it's paid. This could have all be resolved if someone actually worked there.

Update: Poor communication skills…read more No one told me this location specifically has you come back into the office when you're using your unit for the 1st time. So they had me sign up, checked my ID and had no issue charging me and now that I have my things I don't have access to the gate. Oh and of course it's after their office hours, so I call the Emergency Access. Nope couldn't help me and that's how I found out I have to come in with an ID again.... No phone call, no no voice message, no email, I even checked my junk folder just in case I really missed something. So now my things are stuck in my car. Irritated at the situation is an understatement. Poor communication skills. It's almost the end of the month and I still have no access to my own unit, that's been paid for. Ludicrous

It was quick to get a storage unit they gave me a promotion…read more She explained the rules and policy in 5 minutes

I must say that the customer service I received was truly exceptional. I was greeted with a warm…read moreand friendly smile from Jacklyn, which immediately made me feel welcome. She was knowledgeable but also went above and beyond to assist me with all my storage needs. Jacklyn patiently listened to my requirements and provided valuable advice on selecting the right unit size and features that would best suit my belongings. The price was also more than fair. Her expertise and attention to detail made the whole process seamless and stress-free. What impressed me the most was her genuine willingness to help and build that rapport with me. She took the time to answer all my questions, alleviating any concerns I had. Whether it was explaining the rental options, or offering packing tips, she was there, ensuring I had all the necessary information to make informed decisions. The facility itself was well-maintained and clean, with excellent security measures in place. I feel confident that my belongings will be safe and secure during the time in storage. The convenience of accessing my unit by driving up is an added bonus. The professionalism and dedication to customer satisfaction were evident throughout my entire experience. I highly recommend this storage unit facility for their outstanding customer service. This is my second time using them in the last 2 years. I will definitely be using their services again in the future. Than you again Jacklyn, you are awesome!

I love being a Norwalk Self Storage customer. The service is top notch and the facility is well…read moremaintained. It is a popular place for all your storage needs. I recommend Norwalk Self Storage very highly.

This place is very nice and well kept! I had a recent storage unit in Hawaiian gardens at extra…read morestorage on Norwalk blvd. ( owner is nice, one other employee I encounter was nice and understanding.. the others a holes! Are dark and eh... it was ok Now, shooting forward to this your space self storage, units are IMMACULATE!! Very neat and clean. Well lit and very well kept. And I loved the fact that my storage unit wasn't in deep (5x10) it was 10x5 meaning 10 ft in width and 5 fr deep. With a roll up door! So much easier to put things away and also to find anything I may need going forward!! thank you so much your space!! Keep up the good job!! Oh! And before I forget... the girl at the front desk!! Give her a raise!! She's amazing! I can't remember her name, but she went above and beyond for us. Thank you so much

This is the first time I've rented from Stor-It but I've got to tell you, compared to PS, they are…read moregreat in the customer service department! I am glad I found them and I was lucky to get on a special promotion. My rent is about 1/3 less than it would have been elsewhere. The facility is clean and easy to get to and I'm on the ground floor. That is a plus instead of having to put your code in for every door you open, and the elevator too. I recommend this site!!!

Large rat infestation throughout this facility when you sign your contract it states they are not…read moreliable for damage. I recommend going elsewhere because this facility will take no responsibility for the damage and destruction of your personal property you pay for them to store. I finally moved my things out from this storage and when I did there were live rats and droppings all over my items some things had to be thrown away. Completely destroyed I would keep driving if I were you.

Customer service can't get any better. The office staff is so friendly and helpful. When I was…read morefirst researching storage units, Vanessa was quick to reply my emails and generous with the details. She answered all my questions quickly and thoroughly. Then when I walked in to rent the unit, Kim was awesome. She has to have worked there for years because she sure does know her stuff. She went through the contracts/paperwork in full detail as well. I was lost at certain points but she had no problem repeating information for me. Both ladies are very friendly. I have not met Vanessa in person, but I must say I do enjoy smileys in emails. :) Kim was chatting it up during my paperwork session. There was a Tom Hanks movie filmed here! The name of the movie escapes me at the moment, but I'm sure you'd be able to google it. Storage units have easy access. Units are well lit. Clean facility. No critters crawling around or anything. Each unit lit from inside, and with optional electrical connections. You have the option to store stuff that needs to be plugged in (extra $25 per month). You also have the option to add 24 hour access to your unit (extra $55 per month). General contract allows for access between 6am and 8pm all 7 days. That's plenty time. They send email reminders about payment due dates (roughly a week notice). There is a 10 day grace period for payment just in case mail is slow or whatever.

Good storage facility. Kimberly the manager always answers questions thoroughly and has staff that…read moreare helpful when you need assistance. Overall a solid place to choose for storage.

TERRIBLE SCAM OF A BUSINESS. When I first got my unit for…read morethis place I got it on a special for second month free. I liked this because I only stayed for three and am extremely low on money. My second month comes around and they still charge me. I then ask for a refund and it has now been 4 going on 5 months that I have not received my money back. They have been dodging my calls and the employees are so extremely rude. I am now perusing legal actions as they obviously are begging me to sue them, wish granted. Moral of the story. Don't rent here unless you want the worst service of you life.

I've never gave a bad review but this place deserves it. After two weeks of trying to make my…read morepayment by calling in but no answer, showing up to their location twice but we're closed for lunch (once at 11am other time at 3pm because obviously there is no set times) AND emailing twice before getting an answer I've accumulated late fees they are unwilling to work with me. Even though the majority of us are now unemployed due to Covid-19. I've never been late before but it doesn't matter to them. Please read all the reviews because they're true. Customer service is very hit or miss here. As soon as stay at home order lifts we will be moving to a new location.