Price gouging poor maintenance massive temperature swings in climate control. 70 dollars unit 360. ? Bs They don't take care of property i have videos of climate control in summer 80 90 100 degrees while office 65 freezing. Winter 50s 30 40 50 degree temperature swings raised mine massively last year this year again parking lots a nightmare nothing has been improved here since 2008 ​Terrible storage &horrible treatment customers If this site have a 0 star,I personal will give this public storage 0 star,they not even deserve to get 1 star...I rent a storage from them 3 years ago,the Unit D44 at veterans memorial Dr ,Houston Texas location, in first month they charge me $175 /per month, then couple months later their price automatic jump up higher and higher, from$175/month to 200 then $285/per month..They're go up their renting price very fast and high when they saw customers in need their storage,like me,I stay with them 3 years,paid a lot of money for that storage in 3 years..but not just that,whenever you have late payments, they charge you $45 bucks for late fee,much more than you be charged for car payments late fee(Car payments late fee just 30-35 bucks)..and that's not the real problem..The biggest problem is I'm in sick, I was out of town to take care for my health problems, then i got late payments, then they send me an email tell me they'll sell my storage items in auction if I don't make payments ,then i had to call the storage office but nobody answered my phone,I leaved them a voice-mail message to let tgem know I'm out of towm,will be back in couple days and be there to make payments right away when I back home.but right after that,they send me another email tell me that they sold my storage items on auction with only $130.00 dollars, and tell me i must pay them the amount still in my balance is over $700.00..(my storage is a big storage, I put the whole my home items in there,including 2 my king and queen beds like brand new, dining beautiful wood table, family full set dinner table, brand new cabinets and a lot more,it's full the storage)but they said they sold it in auction just only $130.00 dollars?Does anybody can believe that?are they stupid or cheating to tell me they sold all my full big storage items with that price,and require me must pay them more for the less of my balance?look like they thought I'm stupid man so they can fool me to tell me they sold my items in that very cheap price just like give it fo free...If my items too cheap,am I need to paid their storage almost $300 dollars per month in three years to store and keep my items in there? My personal see this public storage is very terrible storage, they'll do everything to try to get money from customers but they don't give a damn about customers, I never ever seen the terrible storage and treat customers badly like shit as is this public storage in my whole life...I have to make a serious recommend to my family members and all of my friends, let them know and tell the never take any business with this public storage...Even they can sell my Items much more than that price,but without providing me the proofs of their sold my items price,then they can tell me how much they sold as they want?This public storage is a big Trap,a real big Shark waiting to bite their customers meats..After 3 years and paid over ten thousands dollars for my unit to keep&save my Items to their storage, now I lost all my items but still own them money?Am I mental health for paying a lot of money then let's they sold my Items and I lost all?Are they thought I'm a fool to do that?This is a theft to me,not a storage service...This will haunted Terrible storage &horrible treatment customers If this site have a 0 star,I personal will give this public storage 0 star,they not even deserve to get 1 star...I rent a storage from them 3 years ago,the Unit D44 at veterans memorial Dr ,Houston Texas location, in first month they charge me $175 /per month, then couple months later their price automatic jump up higher and higher, from$175/month to 200 then $285/per month..They're go up their renting price very fast and high when they saw customers in need their storage,like me,I stay with them 3 years,paid a lot of money for that storage in 3 years..but not just that,whenever you have late payments, they charge you $45 bucks for late fee,much more than you be charged for car payments late fee(Car payments late fee just 30-35 bucks)..and that's not the real problem..The biggest problem is I'm in sick, I was out of town to take care for my health problems, then i got late payments, then they send me an email tell me they'll sell my storage items in auction if I don't make payments ,then i had to call the storage office but nobody answered my phone,I leaved them a voice-mail message to let tgem know I'm out of towm,will be back in couple days and be there to make payments right away when I back home.but right after that,they send me another email tell me that th read more

I recently needed help with my storage unit at your Joliet facility. Jeff was very friendly, kind, and fixed the issue. He provided excellent customer service and was very friendly and kind. read more

They can change the rates whenever they see fit, which I didnt know. Please read your contracts thoroughly. Went from $75 to $117. Please go elsewhere. read more

Had a last minute move in and Erynn was super helpful and polite. This is my second time using Public Storage and another great experience with them! read more

Not to much on using storage facility, but thought I would shop around and see what good prices were out there seeing that I'm moving some of my belongings from out of state and need a place to store them while I find my way around here. Service was good, the attendant was very helpful and courteous. I would recommend this establishment to anyone. And when you go there ask for Yezmin. She was helpful. read more

Patty was very helpful securing a unit for our needs and that I got the best deal available. All staff were courteous and friendly. I do wish when calling I was aware that we needed to bring our own lock instead of purchasing one for $20 because I had no time to run and go get one while I was there. If it said that somewhere when making an online reservation I did not see it. read more

The manager was very helpful and answered all my questions. I'm there daily and the manager is always working to keep the facility maintained and always greets you with a pleasant smile and hello. read more

I had a great experience here! The location is well maintained and the staff is always friendly. Yezmin is especially helpful and goes the extra mile for her customers!! Thanks :) read more

When there was a error between my online reservation confirmation and my actual order through the store, Lisa at the Jefferson St. Location was extremely helpful. She put me in contact with someone who had the authority to correct the situation, who did so graciously and quickly. Over all great, friendly customer service. I'd definitely recommend this location. read more

Lisa was fast and knowledgeable in helping me rent a unit. She understood my needs and delivered. Clean facility and feel my belongings will be safe stored there. Thank you Lisa!!! read more

Great service and very helpful with storage decisions. Having never paid for storage, Yezmin was very helpful and knowledgable and made it easy for me. Highly recommended this place and ask for Yezmin. Thanks for the help. read more

We rented a 10X20 storage unit to put our stuff in while waiting for closing on our condo. The local staff seemed nice, but they did not have any wallet cards to put our access code on. This did not seem like a big deal, but it was a sign of worse things to come. A few days later, I got an email saying that we had an outstanding bill that was due. I found out later that it was not due for three weeks. There was no due date on the bill, and I paid it with my credit card. This is where the problems started. I tried to find out if the charge could be refunded. The local staff gave me wrong phone number to Bob, the district manager. The person at the wrong phone number gave me the same wrong number and a wrong extension. After calling the 800 customer service number I got another phone number for Bob. The person at the 800 number gave no apology for the wrong numbers. In fact all he did was tell me I had the wrong number when I mentioned that I had been given wrong numbers by the staff. Not very good customer service. read more