Im very happy having my things stored at this locate. I give the customer service an A+. Im…read moreconfident about the safety and security they provide. I wouldn't hesitate to use U Store next time i move. Thank you very much.

I've rented from here for two years and have never had a problem. The management is great ,the…read morefacilities are clean and well kept and the cost is reasonable.

This Self Storage place is actually pretty nice! First off, it's conveniently located right off…read moreI-35E North & Harry Hines Blvd, so there's no need to turn down any side streets or worry about getting lost. Once on the property, there is more than enough space for you to maneuver your vehicle to load and/or unload your items due to the ample amount of property space. The staff is very friendly here and make you feel right at home. There are security cameras at the entrance and exits of the property and a secured keypad entry to access the property. The property has 24 hour access and in a very well lit and populated area, so no need to worry about being in an unsafe environment. I would definitely recommend this Self Storage property.

From the owner: U-Stor is the leading provider of clean, safe, and secure self storage mini warehouses. We offer…read moreaffordable solutions for your storage needs. Each of our spaces feature free 24/7 access, an individually alarmed door, and convenient ground-level drive-up access. Our automobile and motorcycle storage spaces are the perfect place to park your recreational vehicle between adventures.

Reserved a 5x10 downstairs unit in 5/2023 for my daughter at UD. It was $54, including a $25…read moremonthly discount. Beware: they auto-enroll you in insurance for $15/mo. It was a clean downstairs unit right near the office (1091) Staff was very friendly, though the gate was broken the entire week we moved items in. Fast forward few months and I noticed they raised the rate. I called and was told that's normal. They lowered it for me one month, but then I just saw the raised it AGAIN even more! Yesterday (1/20/25) while taking some stuff out, the unit on the left next to hers was open and you could see the entire floor was COVERED in rat poop!!!! COVERED!!! The gate was wide open & being repaired yet again, btw, with lots of cars coming right through. And two different men were sitting on the luggage carts saying via google translate "sorry, this is occupied" as they sat there the whole time we moved stuff back and forth. Today I found another place nearby and moved in for $29/mo (5x5) and was guaranteed the rate would not go up. I would NOT recommend this place, not only because of the rodent issue, but also because you have no control over rate increases. Be ye warned.

This location has a serious rodent problem. At time the entire floor reaks of the smell of urine…read more We have personal property with urine damage. There are rodent wastes and boxes have been chewed through. Also, expect rent increases every six months. Our last increased was 30%. Six months prior the increase was 26%. Prior to that 36%. If you are OK with the rent increases, the smell (especially in the summer) and can cover all your property with plastic, it's not a bad place.

I really like this storage place. The front office is friendly, honest and forthright about their…read morefacilities. The security system is top notch, cameras everywhere keeping everyone honest who comes in and out. The only downside (minus 1 star) is the facility is not 24/7. You have access to your storage from 5am - 9pm daily. Which is not too bad and quite understandable when you consider the area. Personally I travel a lot and I like the ability to access a storage at any hour however when you consider the customer service, security of the facility its really a no brainer if you live close to the area. I do like the ability to manage your unit online, which includes payments and setting up auto pay. Be aware, you should time your move out wisely. Rent is due monthly on the 1st and if you move out after the 1st the remainder of your rent is forfeited as they do not pro rate for move outs.

The manager Michelle is very professional and make sure she listens to everything you need and is…read morevery quick to help she knows exactly what you need as soon as you tell her what you are storing and always has a smile every time you come in the office definitely recommend store space on hansboro avenue need more people like Michelle

Moving after divorce and I had so much anxiety. Dyamon and her team managed multiple calls and were…read moreso patient with me. The team of three men that came to help were very friendly and hard working. They worked so efficiently and were very professional. I am so grateful I choose Firehouse Movers. The quote scared me at first. I have not had to pay for a move in the last 13 years. The team worked hard and were worth every penny. These movers are professionals for sure! If you want your items moved without issues. This is the way to go! I prayed over this move. I prayed and God delivered!

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Facility not only very expensive after first 6 months but unit property not safe as well. Started a…read more10×15unit for 154 in 01/2022 and now paying 365 a month from all of the price increases since. My indoor unit has been flooded twice and broken into as well now. Avoid this company.

I hired a moving company for my apartment move, initially quoted $1,185 based on my items, with…read more$350 paid upfront. When the movers arrived 20 minutes late, I was informed that the cost would be based on square footage instead, increasing the remaining $835 by over $1,000. The mover refused to give a final quote until everything was loaded and was rude and careless, damaging my apartment during the process. He held my belongings under duress, demanding an additional $850, claiming it was a "deal." After paying, I discovered he left items at my old apartment and poorly reassembled my dresser, using my tools to fix it. A week later, he called accusing me of lying about the apartment damage, despite my photographic evidence, and offered to "fix it" so I could drop the matter, also refusing to share his name or company address. The owner, Olvin, was also rude and unprofessional, dismissing my concerns with profanity. Their conduct throughout the move was unprofessional, dishonest, and disrespectful.

Second Time we used this Moving Co, Both times very Efficient Especially Chris & Cesar handle…read moreeverything and then More! By handling some items that were very Dear to meAnd there was a third Elderly Black Man also that was working very hard and unfortunately didn't get his name But was very Efficient as well. Would Highly recommend this Co