Terrible service. I have lived here my whole life and I can tell you that you are way better off going to Lake Ridge Storage.
They do not honor their word:
Two weeks prior to the last day of billing I spoke with them about moving out since I had moved and didn't need my storage. She said I had to fill out paperwork or something, didn't mention the lock and such. Then she called me the day before the last day to tell me I wouldn't be cancelled because I needed to come back and do my lock and remove a bike in there.
Due to work, I needed an evening to come back since I now live 50 miles away. The person agreed for my arrival on Tuesday evening on a Monday and then they sent me a Past Due late notice for the very thing we agreed on that Tuesday.
The management on property is terrible and unprofessional:
The lady did not keep her word! Bad business ethics.
Worse than this is the fact that they are consistently not at the property when their posted hours are. Not sure if the owner knows that or not, but it was sometimes hard to get a hold of them or get help from them onsite.
She brings her kids to work with her in the summer too, which I get sometimes, but not the whole summer basically last year.
The experience was terrible:
Overall, I had a terrible experience with people who over-charge, didn't keep their word or provide decent service. It sucked.
The units are good, but not worth the risk of management that don't care and don't have enough cameras to make up for it:
Trust me, call anyone but them in Midlothian and you will be better off. Don't let the property fool you, it is nice but the person running it over there is not going to be helpful to you. read more
