Awful experience start to finish! I just concluded the most stressful move of my lifetime/…read moredownsizing after college students departure and thought booking this storage nearby would be easy but NO it was everything but that. I arrived at 4p during business hours to find the front doors locked and no clue on how to get inside to my unit prior to the moving truck arriving to off load my belongings. I called the company phone multiple times and got no answer. Upon watching others enter I figured out how to enter my access code and drive into the garage passage way. It may seem like common sense to someone who WORKS there or has used storage before but to a new comer/ totally unfamiliar, it was CHAOS! Upon trying to gain access to the elevator, I couldn't figure it out and an employee " Michelle " comes waltzing thru casually after 15 mins of trying to dial out and no signal inside the garage portal, she says "just enter your code on the wall". Until then I hadn't even seen the keypad, I was in the elevator trying to figure out why it wouldn't work. She had no clue where my assigned unit was, did not get up to escort me to it or welcome me formally with a smile or any gestures of politeness, yet when people of another race came subsequently she was all too happy to provide white glove service for them. After finding my unit on my own in that MAZE of a facility, I came back downstairs to inquire about one closer to the ground only to find that Michelle had disappeared and I had no clue of how to exit the building since she locked the front office!!! I used an emergency exit just before my anxiety suffocated me then was not helped at all by her who had NO IDEA where the map was and if other units were available closer to the ground/front. She dismissed me citing "there were none" yet I know she didn't even really check nor did she care. I wish I'd chosen cube smart right beside my apt and been done with it because the discrimination, service and lack thereof at Public storage is TERRIBLE! I will be moving my things out before this month completes. Never again! PS - they upsold me on a 5x10 unit when a 5x5 would've fit the 2 twin beds and frames I inquired about just fine. Crooks & incompetent racists! Great!

I like the layout. you don't have to be outside in the weather if it's raining etc…read more The pricing was also better than my old unit.

The container store has bathroom, home, kitchen as well plenty of organization supplies. I checked…read moreout their sweater/shirt/shoe box sets and ended up picking up a couple of box sets. The container store is pricey, however I was pleased with the material quality from the box sets. The store has an open layout full of organization items.

It's containers! They have everything you need and everything you never knew you needed.read more

Great place! Was able to get a unit the same day I called. Even though we were in the midst of…read moreCOVID and moving, this place really helped us get in and get taken care of. Still following COVID guidelines we were able to do everything remotely as far as payment & picked up keys there onsite. We stored our house for a month while we transitioned from out of state back to our home town and to a new rental home. The unit was clean, the gentleman I talked to was super kind and easy to communicate with. If/when we get a house of our own, we will definitely consider them again for our transition and storage needs.

I rarely use storage places yet this one has to be the best so far. Very clean and well put…read moretogether. The guest service was amazing and constantly helped if needed. Would 10/10 recommend again.

Ms. Kaylee and Karlee were very nice, helpful, and professional. The rental process was quick and…read moresimple. My U-Haul was clean and ready to go! The price wasn't too bad either. I'll definitely return and refer others to this business.

Stopped by here today to get some boxes. As we were entering lot the family manager Carlie was…read morebacking up a Uhaul truck full speed without realizing we were entering the lot and we were forced to stop abruptly . When she came in we told her you were backing up too fast and almost hit us. To that she did not take accountability but just said no I have a back up camera. We said you were going fast even for having a up camera and to that all she said I had a camera. She was proud to say she was family manager as of our concern did not matter as it was a family owned! Enter Knapp Sisters Uhaul in Mansfield with extra precaution as the owners feel it's okay to speed down the parking lots when reversing vehicles

Don't rent here!! They have made fake documents with my name on them, stolen over $1,000 from me…read more Supposedly I have a unit and now since they got caught it's all been sold..!

I had great experiences with Todd Self Storage both times I rented from them! Staff are friendly…read moreand helpful!

I was having issues and happened to catch Rob one day while moving in. He was very helpful fixed my…read moreinsurance issue and even help me rent another unit on the spot. Very secure and well kept compared to other storage facilities I've rented from in the past.

This place is clean, secure and professionally ran. I highly recommend them.read more

If you are looking for an affordable and convenient location to store your vehicle, this is…read moredefinitely a place I recommend. I needed to store my vehicle for a while, and Helson took my call immediately and the process was very easy. I am not going to need the storage anymore, but glad my stuff is still safe and in the condition I left it in.

Never again will I allow Public Storage to pull me in with their sticky storage rates. On 10/16/23…read moreI moved my belongings into Public Storage, with a monthly rate of $131.00. In just over four months on 2/29/24, I received notice that my rate would be increasing to $176.00 for April's payment. At this point I called and inquired on why it was being raised so quickly, in which case they did what was called a rent adjustment and left the rate at $131.00. By 7/3/24 (just over four months later) my rate increased to $176.00, and they said that there's nothing they can do about the increase. Then once again, four months later I received another notice on 11/26/24 that my rate would be increased to $223.00 and would take effect on 1/1/25. Outrageous! My previous storage facility was also climate controlled at U-Haul, and I stored my items there for six years. Within that six-year period, my storage rate only increased three times starting at $152.00 and ended at $168.00. At public storage within one year and two months, my storage rate increased twice almost doubling what I was paying when I first moved my belongings into Public Storage. On 12/27/24 I moved my belongings from Public Storage to a competitor that is also climate controlled. My rent at the competitor's climate storage is $152.00 a month for an even larger storage unit than what I had at Public Storage. You tried to get me Public Storage, better luck getting someone else with your excessive rate increases. And lastly, the temperature is not cool in your facility. It was always too warm, even during summer months.

I don't understand I was with All storage since I moved to Texas. I paid my bill on time or late…read more The one time I go past public storage rule due to an emergency they pit a lien on my u it cut my lock then tell me I have to but a new lock. Ummm you should replace my lock due to Injave never been in a position to have a lien put on my unit. I am not a trouble customer and I had friends go to them never again. Go to U-Haul.​