I used this facility for five years and the staff has always been courteous and kind. I was behind…read moreon a payment and they stayed in communication and my stuff didn't wind up in some auction show. Today was my last day and the woman who helped me was so sweet and did her best to make the process as easy as possible.

Tomas is so attentive and is always ready to greet you with a smile. The space is clean and always…read morea comfortable temperature. So much better than other storage facilities.

This storage facility is in a very good, safe location. The units are all climate controlled and…read morethe art work we kept in our unit remained in excellent condition. We had the convenience of paying our storage fee online with a credit card, and that worked out very well for us. The manager/owner is courteous and helpful and very responsive to any questions we had. I would highly recommend this facility for your storage needs. Leslie Stavrowsky-Key

Recently switched to this location after a less than ideal experience at another nearby storage…read morefacility and I was blown away by how different the experience here was. Terry and Earl were absolutely wonderful and made sure I knew exactly how to navigate the move to their spotlessly clean facility! Could not recommend this location more!

I had a large unit for two years, and easily was able to downgrade when it fit my needs. Mila is…read moregreat. The grounds and units are well maintained and clean. I will definitely keep using AAA Storage Pflugerville.

Very clean, well lit. The lady that runs it makes a point to remember your name and went out of her…read moreway to accommodate us. Prices very reasonable.

Measure their units, they are not the size they claim, if you get a 10ft unit, the door is only 8ft…read more"5" or something like that false advertising. Also, i accidentally pushed the 24 Access on the App, $30extra. Called the next day and told them it was an accident, only went to unit once. They would not refund me. Indian operators, english is terrible.

Beware of Public Storage bait and switch. They will get you into a unit at a low price and then in…read more2 to 3 months they will double your price without even telling you. What is shitty thing to do.

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.

Rented two storage units at AAA for three years. Highly recommend if you need to put your…read morebelongings in storage. Very kind, professional staff. ​

Loved this place the moment I walked in the first time. Cassandra and Roy are very friendly and…read moreprofessional. Facility is very clean and well kept. Decent prices and was offered a discount when we signed up. Can't say enough good things about this business. Highly recommended!

If you are new to the area or a neighbor save yourself time and money and call, Karen Knowles Store…read moreManager of Pflugerville Self Storage- Karen is super friendly and very knowledgeable about all the storage and truck rentals. The facility is neat and very clean.   Ben Lara.

Best, full-scale storage unit business in the Pflugerville, North Austin-metro area. Great location…read moreand access for daily visits to your unit and it's safe and secure enough to make quarterly visits. Great staff, great pricing and hassle free billing options. Thank you Karen! for a great experience during my time with you. Mike S.

The customer service here is so bad the lady working here ignored me for a while while she went to…read morescream at someone in the parking lot. So rude

Make sure you read your lease. They will raise your rent within 4-6 months w/o notifying you. They…read moretalk positive things abt the storage, but forget to mention the increase. I rented from CubeSmart before in Manor for over a year. They never raised the rent. I guess money always come before people. Looking for a new storage!!! I am really upset about the rate increase during a covid economic recovery. ‍‍ Ummm!!! Some of the units hv rats! They had to move a man's unit because rats were eating his stuff. What rising costs to y'all? Come on Dan!