I've had an excellent experience with Extra Space Storage! The facility is always clean, secure,…read moreand easy to access. Max is friendly, professional, and goes above and beyond to help -- he made the entire process stress-free. I really appreciate how well-maintained and organized everything is. Highly recommend this location to anyone looking for reliable and affordable storage!

On November 14th I visited the website for Extra Space Storage and began placing a reservation for…read morea storage unit. I entered all of my contact information, my credit card information, and chose the size storage unit we were interested in. Prior to the checkout process, I noticed there were some extra charges in the itemization, specifically pertaining to a padlock and flood insurance, neither of which were optional. I did not agree that those items should not be optional, so I left the website without finishing the order, and closed my browser. *To be clear, what I am saying is that I did not complete the order. I left the website without going through the checkout process. I did not click Submit, I did not accept any charges, and I did not sign a contract for the rental of the storage unit. I simply left the website completely.* On November 26th I noticed there was a charge on my credit card dated November 15th from Extra Space Storage. There was a company phone number listed in the description of the transaction on my online account, so I called this number and spoke with a man named Roy. Roy listened to my explanation of what happened. He said he could not find my name or phone number in his system, and did not know why I had been charged if I was not in his system. He said he would look into the problem and call me back on Monday. Unfortunately, Roy did not leave me feeling very confident that he understood the situation, so I thought it best to contact my bank and initiate a dispute of the charge so there would be a record of it. The following Monday, December 2nd, Roy called me and we spoke briefly. Roy still did not seem to understand the situation, so I explained it all again. I also encouraged him to contact the IT department for their company website and ask them if they could find any sort of error with the website that would cause it to initiate a charge even though an order had not been completed. He told me he would try to look up the people responsible for that and speak to them about my experience. (I have not heard from Roy since then.) My bank issued a temporary reversal of the charge while they investigated, but say the company has not yet responded to their questions (now a month later). All of this was a very unfortunate first impression of Extra Space Storage. Today I got an email from them asking me to review them on Google, Facebook, and Yelp, hence the review.

This storage facility is in a very good, safe location. The units are all climate controlled and…read morethe art work we kept in our unit remained in excellent condition. We had the convenience of paying our storage fee online with a credit card, and that worked out very well for us. The manager/owner is courteous and helpful and very responsive to any questions we had. I would highly recommend this facility for your storage needs. Leslie Stavrowsky-Key

Recently switched to this location after a less than ideal experience at another nearby storage…read morefacility and I was blown away by how different the experience here was. Terry and Earl were absolutely wonderful and made sure I knew exactly how to navigate the move to their spotlessly clean facility! Could not recommend this location more!

Rented two storage units at AAA for three years. Highly recommend if you need to put your…read morebelongings in storage. Very kind, professional staff. ​

Loved this place the moment I walked in the first time. Cassandra and Roy are very friendly and…read moreprofessional. Facility is very clean and well kept. Decent prices and was offered a discount when we signed up. Can't say enough good things about this business. Highly recommended!

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.

This business refuses to allow you to bank draft your monthly payments, they will only take full…read morepayments or auto drafts on their end. They could be better at providing better payment options for customers. They were sent bank checks from my bank, and they refused to cash them. Instead... they held my bank's checks and charged me "late fees" instead. Saying that they did receive the full amount PRIOR to the due date, but since their policy is to not accept bank drafts they held the checks. They know what they're doing, they know they make more money charging late fees to customers. This business should be sued for this, but its not worth the energy and time. If anyone out there is doing a class action against them for stuff like this please contact me.

I have been a tenant for many years. My husband was in the "Junque" business and knew the company…read morefrom auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35! Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!

We are a non-profit organization and we've been customers of Northwest Storage for over ten years…read more Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!

Sherri, the manager, is reason #1 to rent a storage unit at Anderson Mill !!!…read moreWhile attempting to find a 10x10 space and not pay a fortune, I had the pleasure of speaking with her. Although there were no vacancies, she requested my phone number. Much to my surprise, I received a call shortly before the moving date. The property is clean, well lit and convenient. Paperwork is minimal. One month, I accidentally sent a check that was greater than the amount due. Sherri rang to advise me of the error ;) If I ever need to store personal belongings in the future, Anderson Mill will be the only acceptable place.

Sherri is super awesome. She was upfront and extremely personable. I shopped around and Anderson…read morewas the Least Expensive and most convenient. I was going to rent a 5x10 but decided it was too small. Sherri set me up in a 10x10 at a reduced rate for the first few months. This is the type of local service we need. I felt important and understood. Thanks for the great experience thus far.

Collin and Steve are great guys and not only that they're honest with me so far. Their rates are…read moreextremely low for this area and the units are new and clean. I'm able to move two units I have elsewhere into one and still save $200 per month!! This is a family owned business (so far). If they ever sell out to the big guys, I'll be gone.

If you need a storage, this is your place. It's super clean and very safe! The guys in the office…read moreare super cool and professional. This is worth your time and money. They have an RV dump station, a cleaning station and free ice. Go check it out.

Nice storage facility.secure and perfectly located. The renting process went smoothly. Thank You !read more

Rhonda and Greg are great owners, very friendly, helpful and ex military. They keep the place very…read moreclean too. Our fifth wheel is happy to be there and we're happy in knowing she is staying some place that the security is real good. Thanks Rhonda and Greg.