I've had an excellent experience with Extra Space Storage! The facility is always clean, secure,…read moreand easy to access. Max is friendly, professional, and goes above and beyond to help -- he made the entire process stress-free. I really appreciate how well-maintained and organized everything is. Highly recommend this location to anyone looking for reliable and affordable storage!

On November 14th I visited the website for Extra Space Storage and began placing a reservation for…read morea storage unit. I entered all of my contact information, my credit card information, and chose the size storage unit we were interested in. Prior to the checkout process, I noticed there were some extra charges in the itemization, specifically pertaining to a padlock and flood insurance, neither of which were optional. I did not agree that those items should not be optional, so I left the website without finishing the order, and closed my browser. *To be clear, what I am saying is that I did not complete the order. I left the website without going through the checkout process. I did not click Submit, I did not accept any charges, and I did not sign a contract for the rental of the storage unit. I simply left the website completely.* On November 26th I noticed there was a charge on my credit card dated November 15th from Extra Space Storage. There was a company phone number listed in the description of the transaction on my online account, so I called this number and spoke with a man named Roy. Roy listened to my explanation of what happened. He said he could not find my name or phone number in his system, and did not know why I had been charged if I was not in his system. He said he would look into the problem and call me back on Monday. Unfortunately, Roy did not leave me feeling very confident that he understood the situation, so I thought it best to contact my bank and initiate a dispute of the charge so there would be a record of it. The following Monday, December 2nd, Roy called me and we spoke briefly. Roy still did not seem to understand the situation, so I explained it all again. I also encouraged him to contact the IT department for their company website and ask them if they could find any sort of error with the website that would cause it to initiate a charge even though an order had not been completed. He told me he would try to look up the people responsible for that and speak to them about my experience. (I have not heard from Roy since then.) My bank issued a temporary reversal of the charge while they investigated, but say the company has not yet responded to their questions (now a month later). All of this was a very unfortunate first impression of Extra Space Storage. Today I got an email from them asking me to review them on Google, Facebook, and Yelp, hence the review.

Make sure that whatever you put here you don't value much. We were there less than a month, and at…read moreleast 50% of the time we went to get our trailer the gate was stuck in the open position (a keypad). We had a trailer with a toolbox BOLTED DOWN for gear, and someone used a crowbar to pry it up, stole the toolbox, damaged the trailer (I think they tried to steal it because it was cranked all the way down and resting in the dirt), and stole two tires off of the trailer. $600 bucks down the drain and although the purveyor was "nice," THERE IS NO PROTECTION AGAINST THEFT AT THIS FACILITY and they are NOT RESPONSIBLE TO CHECK THE LOCK BECAUSE THERE IS NOT AN OFFICE on site. My advice is if you're not made of money and it'll hurt a little to replace your property, find a place for a couple extra bucks that is more secure. Because if someone steals your shit from the "Great Value" Storage lot, it's tough shit. I recommend you not put anything of value at this facility, because the policy is clearly "store at your own risk." I'm sure no one even received an email nor a call that there was a theft not that there was a problem with the gate remaining locked. But if you've got a broken down piece of shit 1962 RV that belonged to your grandma that you're tired of looking at, or can't sell because Mom will have a sentimental conniption fit for your being an ungrateful bastard, put it here. Some jackwagon will steal it for you. Problem solved.

Storage facilities have a huge problem with computer systems that they either don't know how to use…read moreor have no control over. Even though I made a payment it was mis-applied by a third party system. There is nothing they can do to fix that claimed the manager. Corporate head office has nothing to do with the system and they can not control. They just want to blame user error. Not recommended. When the manager told me tough luck I had her escalate to the corporate office. She should have done that on her on initiative. Corporate saw it my way. They had my money on time (all be it mis applied) and I should not have been penalized.

Trena at this location is awesome! She's kind, friendly, and helpful. I had to store some stuff for…read morea few months, and my unit was great. They always had carts available when I needed them, and I always felt safe when I was moving stuff in and out of my unit. I want to be sure Trena gets the shoutout she deserves, because it made such a great impression on my experience.

The representative in the front office was very helpful and polite. I highly recommend this…read morelocation.

Amazing group of individuals, I came in with a HUGE problem they had a solution simple they had no…read moreproblem listening and making me feel valued by far the easiest transaction I've ever experienced. Thank HIGHLY RECOMMEND!!

Just moved in 30 days ago and the staff have been super…read morehelpful, def makes for a better experience when you have access to a human person versus a AI virtual assistant. Loving this location thus far. Would def recommend using this location as storage location. Thanks TED -Mj D.

I had a large unit for two years, and easily was able to downgrade when it fit my needs. Mila is…read moregreat. The grounds and units are well maintained and clean. I will definitely keep using AAA Storage Pflugerville.

Very clean, well lit. The lady that runs it makes a point to remember your name and went out of her…read moreway to accommodate us. Prices very reasonable.

Susan, the manager on duty is awesome. The units are clean and the prices are fair. I've rented…read moretrucks, a storage unit, and every time I walk away satisfied with the outcome and thankful for the conversation and assistance I get here.

The prices keep going up for no apparent reason. This is not a reason to rent or continue to rent…read morestorage here. The "service" is another reason I need to find somewhere else.

Chamekia was absolutely awesome, Myplace is lucky to have her! She's friendly fast and made the…read moreannoying process easy and fun

While the facility is clean, we had issues from the beginning. We made an appointment to move in on…read morea Sunday that was confirmed, then no one was there and we had to leave with our trucks still full. We reached out and eventually were told they were having management issues and no one was onsite. Days later, we had to go buy our own lock, then pick an empty unit, and email them which one we chose for our paperwork. We were never reimbursed for the lock or this issue. Then every 3 months, the rate increases. We have a small unit and in a matter of 10 months, the cost went from around $40/mo to the most recent being $70/mo. We are terminating our contract after this month. Cannot afford the continuous rate hikes.

Storage Depot is a great place to store. It is clean, secure, and the staff is helpful and…read morefriendly. Highly recommend. Thank you Rafael for your help!

Rented a storage unit here for about month. The staff was super helpful and very friendly. They…read morewere super professional in helping me find the correct storage unit. They made the process simple and easy. I truly felt like I was given 100% customer service. If I ever need another storage unit I would for sure reach out to Brushy Creek Storage Depot.