Shame on me for taking over a year to write this review, but here goes...
So my wife and I moved here from across the country. We didn't have a permanent home, but our stuff was arriving here anyway. The solution? A storage unit.
The day before our items arrive, I begin looking, find what looks like a nice deal, call Public Storage for more information, am assured that the facility and unit size I'm looking for will work for my needs (big rig truck), and go ahead and book online.
The day the truck is to arrive, I head over to sign the paperwork so that when it finally does arrive, there are no snags. BIG MISTAKE. I inspect the unit, question the on-site employee on the ability of a large truck to get to it, am told "Oh, we have big moving trucks in here all the time," make the mistake of trusting A STORAGE PROFESSIONAL, sign the paperwork, and leave.
The truck arrives a few hours later and that's when the fun begins. There's no way a truck has ever fit down the row our unit (10x30) was on. I'm faced with finding a new storage facility or this one trying to make it right. The truck driver is understandably antsy since we were both told this would work just fine and he's got more work to do.
We NEEDED that 10x30 (300 square feet) of space. The only option? Two units, a 10x20 and a 10x10. I inspect them, they check out, they'll be a little more work for the moving team, and that's that.
Except it isn't. I had assumed that since this issue was entirely the error of Public Storage, we'd be facing the rate of the original 10x30. That's what any reputable business would do, no? Space is space and any difference should be handled because it was their fault. But no, and it isn't JUST a rate increase. This is where it gets good...
Because we were not using the internet to book these units (they were treated as completely new rentals), the price went way up. Because it was two units, the "setup fee" was not waived on the second. Because we were already in the system as customers (from the original 10x30), we would not receive the new customer discount. I'm appalled at this, but again, have a mover waiting, and I assume a reputable company would make this right; the employee onsite is likely just making do with the software and limits they are faced with. So I signed the paperwork. ANOTHER BIG MISTAKE. We call the local manager, Mark Hodory, but he's busy auctioning units somewhere in town. He'll call me back.
And then the fun begins. I call Mark Hodory on a near daily basis for 2-3 months. He NEVER picks up. I e-mail him regularly too, but he goes about a month in between replies, and it's never anything of substance. He's supposed to be working with corporate to see what they can do. Ultimately we do connect on the phone and, he flat out tells us we're out of luck. How can this be? I mention that their website promises 100% satisfaction. This issue is entirely their fault for making claims about their facility that were false (two storage "professionals" repeated the same thing... and were wrong). I couldn't be more dissatisfied. What does their satisfaction guarantee mean then?
At the end of our several month stay, we lost about $750 due to the ineptitude of Mark Hodory and the people he employs. I cannot recommend Portland area Public Storage facilities (he handles them all) any less. read more
